Notice2023-13325
Agency Information Collection Activities: Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
June 23, 2023
Issuing agencies
Consumer Financial Protection Bureau
Abstract
In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer Financial Protection Bureau (Bureau or CFPB) requests the extension of the Office of Management and Budget's (OMB's) approval for an existing information collection titled "Consumer Response Company Response Survey," approved under OMB Number 3170-0069.
Full Text
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<title>Federal Register, Volume 88 Issue 120 (Friday, June 23, 2023)</title>
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[Federal Register Volume 88, Number 120 (Friday, June 23, 2023)]
[Notices]
[Pages 41085-41086]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-13325]
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CONSUMER FINANCIAL PROTECTION BUREAU
[Docket No. CFPB-2023-0037]
Agency Information Collection Activities: Comment Request
AGENCY: Consumer Financial Protection Bureau.
ACTION: Notice and request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
the Consumer Financial Protection Bureau (Bureau or CFPB) requests the
extension of the Office of Management and Budget's (OMB's) approval for
an existing information collection titled ``Consumer Response Company
Response Survey,'' approved under OMB Number 3170-0069.
DATES: Written comments are encouraged and must be received on or
before July 24, 2023 to be assured of consideration.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. In general,
all comments received will become public records, including any
personal information provided. Sensitive personal information, such as
account numbers or Social Security numbers, should not be included.
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Anthony May, Paperwork Reduction Act Officer, at
(202) 435-7278, or email: <a href="/cdn-cgi/l/email-protection#d7949187958887859697b4b1a7b5f9b0b8a1"><span class="__cf_email__" data-cfemail="581b1e081a07080a19183b3e283a763f372e">[email protected]</span></a>. If you require this
document in an alternative electronic format, please contact
<a href="/cdn-cgi/l/email-protection#c0838690829f81a3a3a5b3b3a9a2a9aca9b4b980a3a6b0a2eea7afb6"><span class="__cf_email__" data-cfemail="a8ebeef8eaf7e9cbcbcddbdbc1cac1c4c1dcd1e8cbced8ca86cfc7de">[email protected]</span></a>. Please do not submit comments to these
email boxes.
[[Page 41086]]
SUPPLEMENTARY INFORMATION:
Title of Collection: Consumer Response Company Response Survey.
OMB Control Number: 3170-0069.
Type of Review: Extension without change of a currently approved
collection.
Affected Public: Individuals or households.
Estimated Number of Respondents: 66,700.
Estimated Total Annual Burden Hours: 4,669.
Abstract: The Bureau will use this information collection to garner
consumer feedback through an optional survey at the end of the consumer
complaint process. Through the existing survey, consumers have the
option to provide feedback on the company's response to and handling of
their complaint. The results of this feedback are shared with the
company that responded to the complaint to inform its complaint
handling. The Bureau also uses this feedback as one of several inputs
to inform its work to assess the accuracy, completeness, and timeliness
of company responses to consumer complaints.
This information collection asks three questions about the
company's response to and handling of any complaint and requires a
narrative description in support of any provided answers. Positive
feedback about the company's handling of the consumer's complaint would
be reflected by affirmative answers to each question and by the
narrative in support of each answer. The Company Response Survey allows
consumers to offer both positive and negative feedback on their
complaint experience.
Request for Comments: The Bureau published a 60-day Federal
Register notice on March 9, 2023, (88 FR 14610) under Docket Number:
CFPB-2023-0019. The Bureau is publishing this notice and soliciting
comments on: (a) Whether the collection of information is necessary for
the proper performance of the functions of the Bureau, including
whether the information will have practical utility; (b) The accuracy
of the Bureau's estimate of the burden of the collection of
information, including the validity of the methods and the assumptions
used; (c) Ways to enhance the quality, utility, and clarity of the
information to be collected; and (d) Ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology. Comments submitted in response to this notice will be
reviewed by OMB as part of its review of this request. All comments
will become a matter of public record.
Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2023-13325 Filed 6-22-23; 8:45 am]
BILLING CODE 4810-AM-P
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