Notice2023-12521
Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
June 13, 2023
Issuing agencies
Commerce Department
Full Text
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<title>Federal Register, Volume 88 Issue 113 (Tuesday, June 13, 2023)</title>
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[Federal Register Volume 88, Number 113 (Tuesday, June 13, 2023)]
[Notices]
[Pages 38481-38482]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-12521]
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DEPARTMENT OF COMMERCE
Office of the Secretary
Agency Information Collection Activities; Submission to the
Office of Management and Budget (OMB) for Review and Approval; Comment
Request; Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery
On June 7, 2023, the Department of Commerce, published a 30-day
public comment period notice with FR Document Number 2023-12186 (Page
37200) seeking public comments for an
[[Page 38482]]
information collection entitled, ``Generic Clearance for the Collection
of Qualitative Feedback on Agency Service Delivery.'' This document
referenced incorrect information in the Needs and Uses section, and
Commerce hereby issues a correction notice as required by the Paperwork
Reduction Act of 1995.
FOR FURTHER INFORMATION CONTACT: For additional information concerning
this correction, contact Sheleen Dumas, the Department Paperwork
Reduction Act Clearance Officer, at (202) 482-3360,
<a href="/cdn-cgi/l/email-protection#68383a290b0705050d061c1b280c070b460f071e"><span class="__cf_email__" data-cfemail="88d8dac9ebe7e5e5ede6fcfbc8ece7eba6efe7fe">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Correction
Need and Uses: Executive Order 12862 directs Federal agencies to
provide service to the public that matches or exceeds the best service
available in the private sector. In order to work continuously to
ensure that the Department of Commerce (DOC) programs are effective and
meet our customers' needs we use a generic clearance process to collect
qualitative feedback on our service delivery. This collection of
information is necessary to enable DOC to garner customer and
stakeholder feedback in an efficient, timely manner, in accordance with
our commitment to improving service delivery. The information collected
from our customers and stakeholders will help ensure that users have an
effective, efficient, and satisfying experience with the programs. This
feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between DOC and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
This information collection request may be viewed at
<a href="http://www.reginfo.gov">www.reginfo.gov</a>. Follow the instructions to view the Department of
Commerce collections currently under review by OMB.
We continue to solicit public comments to permit the Department/
Bureau to: (a) Evaluate whether the proposed information collection is
necessary for the proper functions of the Department, including whether
the information will have practical utility; (b) Evaluate the accuracy
of our estimate of the time and cost burden for this proposed
collection, including the validity of the methodology and assumptions
used; (c) Evaluate ways to enhance the quality, utility, and clarity of
the information to be collected; and (d) Minimize the reporting burden
on those who are to respond, including the use of automated collection
techniques or other forms of information technology.
Comments that you submit in response to this notice are a matter of
public record. We will include or summarize each comment in our request
to OMB to approve this ICR. Before including your address, phone
number, email address, or other personal identifying information in
your comment, you should be aware that your entire comment--including
your personal identifying information--may be made publicly available
at any time. While you may ask us in your comment to withhold your
personal identifying information from public review, we cannot
guarantee that we will be able to do so.
Sheleen Dumas,
Department PRA Clearance Officer, Office of the Under Secretary for
Economic Affairs, Commerce Department.
[FR Doc. 2023-12521 Filed 6-12-23; 8:45 am]
BILLING CODE 3510-17-P
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