Notice2023-11999
Request for Comments on the Renewal of a Previously Approved Information Collection: Generic Clearance of Customer Satisfaction Surveys
Primary source
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Published
June 6, 2023
Issuing agencies
Transportation DepartmentMaritime Administration
Abstract
The Maritime Administration (MARAD) invites public comments on our intention to request the Office of Management and Budget (OMB) approval to renew an information collection in accordance with the Paperwork Reduction Act of 1995. The proposed collection OMB 2133-0546 (Generic Clearance of Customer Satisfaction Surveys) will be used to obtain feedback about customer service delivery. The Paperwork Reduction Act of 1995 requires that we publish this notice in the Federal Register to obtain comments from the public and affected agencies.
Full Text
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<title>Federal Register, Volume 88 Issue 108 (Tuesday, June 6, 2023)</title>
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[Federal Register Volume 88, Number 108 (Tuesday, June 6, 2023)]
[Notices]
[Page 37127]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-11999]
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DEPARTMENT OF TRANSPORTATION
Maritime Administration
[Docket No. MARAD-2023-0118]
Request for Comments on the Renewal of a Previously Approved
Information Collection: Generic Clearance of Customer Satisfaction
Surveys
AGENCY: Maritime Administration, DOT.
ACTION: Notice.
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SUMMARY: The Maritime Administration (MARAD) invites public comments on
our intention to request the Office of Management and Budget (OMB)
approval to renew an information collection in accordance with the
Paperwork Reduction Act of 1995. The proposed collection OMB 2133-0546
(Generic Clearance of Customer Satisfaction Surveys) will be used to
obtain feedback about customer service delivery. The Paperwork
Reduction Act of 1995 requires that we publish this notice in the
Federal Register to obtain comments from the public and affected
agencies.
DATES: Comments must be submitted on or before August 7, 2023.
ADDRESSES: You may submit comments identified by Docket No. MARAD-2023-
0118 through one of the following methods:
<bullet> Federal eRulemaking Portal: <a href="http://www.regulations.gov">www.regulations.gov</a>. Search
using the above DOT docket number and follow the online instructions
for submitting comments.
<bullet> Mail or Hand Delivery: Docket Management Facility, U.S.
Department of Transportation, 1200 New Jersey Avenue SE, West Building,
Room W12-140, Washington, DC 20590, between 9 a.m. and 5 p.m., Monday
through Friday, except on Federal holidays.
Instructions: All submissions must include the agency name and
docket number for this rulemaking.
Note: All comments received will be posted without change to
<a href="http://www.regulations.gov">www.regulations.gov</a> including any personal information provided.
Comments are invited on: (a) whether the proposed collection of
information is necessary for the Department's performance; (b) the
accuracy of the estimated burden; (c) ways for the Department to
enhance the quality, utility, and clarity of the information
collection; and (d) ways that the burden could be minimized without
reducing the quality of the collected information. The agency will
summarize and/or include your comments in the request for OMB's
clearance of this information collection.
FOR FURTHER INFORMATION CONTACT: Tamelia Bolton, (202) 366-7278, Office
of Management and Administrative Services, Maritime Administration,
Department of Transportation, 1200 New Jersey Avenue SE, Washington, DC
20590, Email: <a href="/cdn-cgi/l/email-protection#7c281d111910151d523e13100813123c181308521b130a"><span class="__cf_email__" data-cfemail="386c59555d545159167a57544c5756785c574c165f574e">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance of Customer Satisfaction Surveys.
OMB Control Number: 2133-0546.
Type of Request: Renewal of a previously approved information
collection.
Abstract: OMB 2133-0546 (Generic Clearance Customer Satisfaction
Surveys) is necessary to enable MARAD to garner customer and
stakeholder feedback in an efficient and timely manner, in accordance
with our commitment to improve service delivery. The collected
information will help ensure that users have an effective, efficient,
and satisfying experience with the agency's programs. This feedback
will also provide insight into customer or stakeholder perceptions,
experiences, and expectations. This collection is also intended to
provide early warning about issues with service delivery, or focus
attention on areas where communication, training, and/or changes in
operations might improve customer service experience. Additionally,
this collection will facilitate ongoing, collaborative, and actionable
communication between MARAD and its customers and stakeholders. Public
feedback is also expected to contribute directly to the improvement of
program operations that directly affect the public.
Respondents: Individuals and households, business and
organizations, State, local or Tribal government.
Affected Public: Individuals and households, business and
organizations, State, local or Tribal government.
Estimated Number of Respondents: 5,900.
Estimated Number of Responses: 5,900.
Estimated Hours per Response: 10-20 mins.
Annual Estimated Total Annual Burden Hours: 1,758.
Frequency of Response: Once per request.
(Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. Chapter
35, as amended; and 49 CFR 1.49.)
By Order of the Maritime Administrator.
T. Mitchell Hudson, Jr.,
Secretary, Maritime Administration.
[FR Doc. 2023-11999 Filed 6-5-23; 8:45 am]
BILLING CODE 4910-81-P
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