Notice2023-11807
Agency Information Collection Activities: Information Collection Renewal With Minor Modifications; Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
June 5, 2023
Issuing agencies
Tennessee Valley Authority
Abstract
Pursuant to the Paperwork Reduction Act of 1995, the Tennessee Valley Authority (TVA) will be requesting from the Office of Management and Budget (OMB) renewal, with minor modifications, of TVA's Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. This generic clearance will fast-track the process for TVA to seek feedback and input from the public, through surveys and other instruments, regarding TVA services and programs as well as community needs and concerns. The clearance will also allow the collection of registration information for public forums, events, and other opportunities for public engagement.
Full Text
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<title>Federal Register, Volume 88 Issue 107 (Monday, June 5, 2023)</title>
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[Federal Register Volume 88, Number 107 (Monday, June 5, 2023)]
[Notices]
[Pages 36633-36634]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-11807]
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TENNESSEE VALLEY AUTHORITY
Agency Information Collection Activities: Information Collection
Renewal With Minor Modifications; Comment Request
AGENCY: Tennessee Valley Authority (TVA).
ACTION: 60-Day notice of submission of information collection renewal
approval with minor modifications and request for comments.
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SUMMARY: Pursuant to the Paperwork Reduction Act of 1995, the Tennessee
Valley Authority (TVA) will be requesting from the Office of Management
and Budget (OMB) renewal, with minor modifications, of TVA's Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery. This generic clearance will fast-track the process for TVA to
seek feedback and input from the public, through surveys and other
instruments, regarding TVA services and programs as well as community
needs and concerns. The clearance will also allow the collection of
registration information for public forums, events, and other
opportunities for public engagement.
DATES: Comments should be sent to the Public Information Collection
Clearance Officer no later than August 4, 2023.
ADDRESSES: Requests for information, including copies of the
information
[[Page 36634]]
collection proposed and supporting documentation, should be directed to
the Public Information Collection Clearance Officer: Jennifer A. Wilds,
Specialist, Records Compliance, Tennessee Valley Authority, 400 W
Summit Hill Dr., CLK-320, Knoxville, Tennessee 37902-1401; telephone
(865) 632-6580 or by email at <a href="/cdn-cgi/l/email-protection#0a7a786b4a7e7c6b246d657c"><span class="__cf_email__" data-cfemail="d5a5a7b495a1a3b4fbb2baa3">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Type of Request: Renewal with minor modification.
Title of Information Collection: Generic Clearance for the
Collection of Qualitative Feedback and Input on Agency Services and
Program Delivery and Registration.
OMB Control Number: 3316-0114.
Current Expiration Date: July 31, 2023.
Type of Affected Public: Individuals and Households, Businesses and
Organizations, State, Local and Tribal Governments.
Frequency of Collection: On occasion.
Small Businesses or Organizations Affected: Yes.
Federal Budget Functional Category Code: 455.
Estimated Number of Annual Responses: 10,000.
Estimated Total Annual Burden Hours: 5,000.
Estimated Average Burden Hours per Response: 0.50.
Need For and Use of Information:
Abstract: Renewal of this information collection will enable TVA to
obtain qualitative customer and stakeholder feedback and input in an
efficient, timely manner, in accordance with the Administration's
commitment to improving service delivery and enable the public to
register for public forums, events, and other opportunities. By
qualitative feedback we mean information that provides useful insights
on perceptions and opinions, but not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback and input will provide TVA with insights into
customer or stakeholder perceptions, experiences, and expectations;
help TVA quickly identify actual or potential problems with how the
agency provides services to the public; focus attention on areas where
communication, training, or changes in operations might improve TVA's
delivery of its products or services; and engage the public on
community needs and concerns to guide the direction of new products and
services. These collections will allow for ongoing, collaborative, and
actionable communications between TVA and its customers and
stakeholders. It will also allow feedback and input to contribute
directly to the improvement of program management. TVA will solicit
feedback and input in areas such as: Timeliness, appropriateness,
accuracy of information, courtesy, efficiency of service delivery,
resolution of issues with service delivery, impacts of events,
community needs and concerns, and interest in new programs and
services. TVA will use the responses to plan and inform its efforts to
improve or maintain the quality of service and programs offered to the
public and chart the direction of new programs and offerings. TVA will
use the registration information for logistical planning for public
events, required access control to government property, and connection
to service and program offerings. If this information is not collected,
TVA will not have access to vital feedback and input from customers and
stakeholders about the agency's services and programs and the public
will not have access to TVA-sponsored events, programs, or services.
TVA will only submit an information collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> The collections are targeted to the solicitation of
feedback and input from respondents who have experience with the
program or who may have experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and will not be retained beyond the
immediate need;
<bullet> Information gathered is intended to be used only
internally for general service improvement and program management
purposes and is not intended for release outside of the agency (if
released, TVA will indicate the qualitative nature of the information);
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information,
and the collections will not be designed or expected to yield
statistically reliable results or used as though the results are
generalizable to the population of study. Feedback collected under this
generic clearance provides useful information, but will not yield data
that can be generalized to the overall population. This type of generic
clearance for qualitative information will not be used for quantitative
information collections that are designed to yield reliably actionable
results, such as monitoring trends over time or documenting program
performance. As a general matter, information collections will not
result in any new system of records containing privacy information and
will not ask questions of a sensitive nature, such as sexual behavior
and attitudes, religious beliefs, and other matters that are commonly
considered private.
Rebecca L. Coffey,
Agency Records Officer.
[FR Doc. 2023-11807 Filed 6-2-23; 8:45 am]
BILLING CODE 8120-08-P
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