Notice2023-10805
Agency Information Collection Activities: Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
May 22, 2023
Issuing agencies
Consumer Financial Protection Bureau
Abstract
In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer Financial Protection Bureau (Bureau or CFPB) is requesting the Office of Management and Budget's (OMB's) approval for a new information collection titled "CFPB National Age-Friendly Banking Survey."
Full Text
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<title>Federal Register, Volume 88 Issue 98 (Monday, May 22, 2023)</title>
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[Federal Register Volume 88, Number 98 (Monday, May 22, 2023)]
[Notices]
[Pages 32757-32758]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-10805]
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CONSUMER FINANCIAL PROTECTION BUREAU
[Docket No. CFPB-2023-0035]
Agency Information Collection Activities: Comment Request
AGENCY: Consumer Financial Protection Bureau.
ACTION: Notice and request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
the Consumer Financial Protection Bureau (Bureau or CFPB) is requesting
the Office of Management and Budget's (OMB's) approval for a new
information collection titled ``CFPB National Age-Friendly Banking
Survey.''
DATES: Written comments are encouraged and must be received on or
before July 21, 2023 to be assured of consideration.
ADDRESSES: You may submit comments, identified by the title of the
information collection, OMB Control Number (see below), and docket
number (see above), by any of the following methods:
<bullet> Federal eRulemaking Portal: <a href="http://www.regulations.gov">http://www.regulations.gov</a>.
Follow the instructions for submitting comments.
<bullet> Email: <a href="/cdn-cgi/l/email-protection#520200130d113d3f3f373c262112313422307c353d24"><span class="__cf_email__" data-cfemail="d8888a99879bb7b5b5bdb6acab98bbbea8baf6bfb7ae">[email protected]</span></a>. Include Docket No. CFPB-
2023-0035 in the subject line of the email.
<bullet> Mail/Hand Delivery/Courier: Comment Intake, Consumer
Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW,
Washington, DC 20552. Because paper mail in the Washington, DC area and
at the Bureau is subject to delay, commenters are encouraged to submit
comments electronically.
Please note that comments submitted after the comment period will
not be accepted. In general, all comments received will become public
records, including any personal information provided. Sensitive
personal information, such as account numbers or Social Security
numbers, should not be included.
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Anthony May, PRA Officer, at 202-435-7278, or
email: <a href="/cdn-cgi/l/email-protection#91d2d7c1d3cec1c3d0d1f2f7e1f3bff6fee7"><span class="__cf_email__" data-cfemail="eaa9acbaa8b5bab8abaa898c9a88c48d859c">[email protected]</span></a>. If you require this document in an
alternative electronic format, please contact
<a href="/cdn-cgi/l/email-protection#31727761736e7052525442425853585d58454871525741531f565e47"><span class="__cf_email__" data-cfemail="591a1f091b06183a3a3c2a2a303b3035302d20193a3f293b773e362f">[email protected]</span></a>. Please do not submit comments to these
email boxes.
SUPPLEMENTARY INFORMATION:
Title of Collection: CFPB National Age-Friendly Banking Survey.
OMB Control Number: 3170-00XX.
Type of Review: New collection.
Affected Public: Individuals or households.
[[Page 32758]]
Estimated Number of Respondents: 5,528.
Estimated Total Annual Burden Hours: 817.
Abstract: Older adults are increasingly becoming an important
customer base for banks and credit unions. This proposed survey
examines how banking experiences may vary as people age and how they
may differ for specific subpopulations of older adults that face unique
challenges related to accessibility and quality of banking services
(such as older adults living in rural communities, older adults of
color, and the oldest segment of the population (75 and older)).
Additionally, the survey will enable the Bureau to understand the
experiences of older adults with banking, including challenges and
opportunities for adoption of ``age-friendly'' account features. The
survey will collect information on respondents' experiences with their
primary bank or credit union specifically regarding:
<bullet> Background information about type of institution, length
and quality of the relationship;
<bullet> Importance, availability, and use of ``age-friendly''
banking features;
<bullet> Experiences with fraud and scams and financial caregiving
involving accounts with their primary bank;
<bullet> Use and accessibility of banking services; and
<bullet> Other aspects of the relationship with their primary
financial institution, including credit and loans.
The survey is supplemented with existing panelists' responses to
demographic, geographic, and financial questions. The results will
inform:
<bullet> CFPB's age-friendly banking educational, regulatory, and
policy work;
<bullet> Banks, lenders, and financial institutions' initiatives
and resources focused on financial inclusion of older adults; and
<bullet> State, local, and community entities seeking to strengthen
the financial inclusion component of their ``age-friendly'' community
plans.
The data gathered through this survey will empower many other
governmental, nonprofit, and other entities to conduct analysis on
topics of interest relevant to their work. These entities can apply
their findings to enhance consumer protections and expand age-friendly
banking products and services nationwide.
Request for Comments: Comments are invited on: (a) Whether the
collection of information is necessary for the proper performance of
the functions of the Bureau, including whether the information will
have practical utility; (b) The accuracy of the Bureau's estimate of
the burden of the collection of information, including the validity of
the methods and the assumptions used; (c) Ways to enhance the quality,
utility, and clarity of the information to be collected; and (d) Ways
to minimize the burden of the collection of information on respondents,
including through the use of automated collection techniques or other
forms of information technology. Comments submitted in response to this
notice will be summarized and/or included in the request for OMB's
approval. All comments will become a matter of public record.
Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2023-10805 Filed 5-19-23; 8:45 am]
BILLING CODE 4810-AM-P
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