Privacy Act of 1974; System of Records
Primary source
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Issuing agencies
Abstract
Pursuant to the Privacy Act of 1974, notice is hereby given that the VA is modifying the system of records entitled, "Telephone Service for Clinical Care Records-VA" (113VA112). This system is used to provide clinical and administrative support to patient care as well as provide medical and administrative documentation of the care and/or services provided in Call Centers. This system is also used for improving Call Center staff's ability to provide telephone care services to Veterans and the quality of the service by having immediate access to records of calls made previously by the Veteran.
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