Notice2023-10457
Proposed Collection; Requesting Comments on Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
May 17, 2023
Issuing agencies
Treasury DepartmentInternal Revenue Service
Abstract
The Internal Revenue Service, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other federal agencies to take this opportunity to comment on proposed and/or continuing information collections, as required by the Paperwork Reduction Act of 1995. The IRS is soliciting comments concerning collection of qualitative feedback on agency service delivery.
Full Text
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<title>Federal Register, Volume 88 Issue 95 (Wednesday, May 17, 2023)</title>
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[Federal Register Volume 88, Number 95 (Wednesday, May 17, 2023)]
[Notices]
[Page 31597]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-10457]
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DEPARTMENT OF THE TREASURY
Internal Revenue Service
Proposed Collection; Requesting Comments on Collection of
Qualitative Feedback on Agency Service Delivery
AGENCY: Internal Revenue Service (IRS), Treasury.
ACTION: Notice and request for comments.
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SUMMARY: The Internal Revenue Service, as part of its continuing effort
to reduce paperwork and respondent burden, invites the general public
and other federal agencies to take this opportunity to comment on
proposed and/or continuing information collections, as required by the
Paperwork Reduction Act of 1995. The IRS is soliciting comments
concerning collection of qualitative feedback on agency service
delivery.
DATES: Written comments should be received on or before July 17, 2023
to be assured of consideration.
ADDRESSES: Direct all written comments to Andres Garcia, Internal
Revenue Service, Room 6526, 1111 Constitution Avenue NW, Washington, DC
20224, or by email to <a href="/cdn-cgi/l/email-protection#a1d1d3c08fc2ceccccc4cfd5d2e1c8d3d28fc6ced7"><span class="__cf_email__" data-cfemail="e7979586c984888a8a82899394a78e9594c9808891">[email protected]</span></a>. Include OMB Control No.
1545-2256 in the subject line of the message.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of this collection should be directed to Jon Callahan, (737)
800-7639, at Internal Revenue Service, Room 6526, 1111 Constitution
Avenue NW, Washington, DC 20224, or through the internet at
<a href="/cdn-cgi/l/email-protection#23494c4d0d510d40424f4f424b424d634a51500d444c55"><span class="__cf_email__" data-cfemail="95fffafbbbe7bbf6f4f9f9f4fdf4fbd5fce7e6bbf2fae3">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: The IRS is currently seeking comments
concerning the following information collection tools, reporting, and
record-keeping requirements:
Title: Collection of Qualitative Feedback on Agency Service
Delivery.
OMB Number: 1545-2256.
Abstract: This collection of information is necessary to enable the
IRS to garner customer and stakeholder feedback in an efficient, timely
manner, in accordance with our commitment to improving service
delivery. The information collected from our customers and stakeholders
will help ensure that users have an effective, efficient, and
satisfying experience with IRS programs.
Current Actions: The IRS will be conducting different opinion
surveys, focus group sessions, think-aloud interviews, and usability
studies regarding cognitive research surrounding forms submission or
IRS system/product development.
Type of Review: Extension of a currently approved collection.
Affected Public: Individuals and households, and business or other
for-profit organizations.
Estimated Number of Responses: 24,636.
Estimated Time per Respondent: 15 minutes to 1.05 hours.
Estimated Total Annual Burden Hours: 10,000.
The following paragraph applies to all of the collections of
information covered by this notice:
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless the collection of
information displays a valid OMB control number. Books or records
relating to a collection of information must be retained as long as
their contents may become material in the administration of any
internal revenue law. Generally, tax returns and tax return information
are confidential, as required by 26 U.S.C. 6103.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval. All
comments will become a matter of public record. Comments are invited
on: (a) Whether the collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the collection of information; (c)
ways to enhance the quality, utility, and clarity of the information to
be collected; (d) ways to minimize the burden of the collection of
information on respondents, including through the use of automated
collection techniques or other forms of information technology; and (e)
estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information.
Approved: May 11, 2023.
Jon R. Callahan,
Tax Analyst.
[FR Doc. 2023-10457 Filed 5-16-23; 8:45 am]
BILLING CODE 4830-01-P
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