Notice2023-09592
Agency Information Collection Activity: Customer Satisfaction Surveys
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
May 5, 2023
Issuing agencies
Veterans Affairs Department
Abstract
National Cemetery Administration (NCA), Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed extension of a currently approved collection, and allow 60 days for public comment in response to the notice. This notice solicits comments on the collection of perceptions of the quality of service afforded by the National Cemetery Administration as judged by next of kin of those interred, or funeral directors who facilitate these interments.
Full Text
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<title>Federal Register, Volume 88 Issue 87 (Friday, May 5, 2023)</title>
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[Federal Register Volume 88, Number 87 (Friday, May 5, 2023)]
[Notices]
[Pages 29180-29181]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-09592]
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0571]
Agency Information Collection Activity: Customer Satisfaction
Surveys
AGENCY: National Cemetery Administration (NCA), Department of Veterans
Affairs.
ACTION: Notice.
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SUMMARY: National Cemetery Administration (NCA), Department of Veterans
Affairs (VA), is announcing an opportunity for public comment on the
proposed collection of certain information by the agency. Under the
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to
publish notice in the Federal Register concerning each proposed
collection of information, including each proposed extension of a
currently approved collection, and allow 60 days for public comment in
response to the notice. This notice solicits comments on the collection
of perceptions of the quality of service afforded by the National
Cemetery Administration as judged by next of kin of those interred, or
funeral directors who facilitate these interments.
DATES: Written comments and recommendations on the proposed collection
of information should be received on or before July 5, 2023.
ADDRESSES: Submit written comments on the collection of information
through Federal Docket Management System (FDMS) at <a href="http://www.Regulations.gov">www.Regulations.gov</a>
or to Mr. Brian Hurley, National Cemetery Administration (42E),
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC
20420 or email to <a href="/cdn-cgi/l/email-protection#9bd9e9f2faf5b5d3eee9f7fee2aadbedfab5fcf4ed"><span class="__cf_email__" data-cfemail="296b5b40484707615c5b454c5018695f48074e465f">[email protected]</span></a>. Please refer to ``OMB Control
No. 2900-0571'' in any correspondence. During the comment period,
comments may be viewed online through FDMS.
FOR FURTHER INFORMATION CONTACT: Maribel Aponte, Office of Enterprise
and Integration, Data Governance Analytics (008), 810 Vermont Ave. NW,
Washington, DC 20006, (202) 266-4688 or email <a href="/cdn-cgi/l/email-protection#5e333f2c373c3b32703f2e31302a3b1e283f70393128"><span class="__cf_email__" data-cfemail="e885899a818a8d84c6899887869c8da89e89c68f879e">[email protected]</span></a>.
Please refer to ``OMB Control No. 2900-0571'' in any correspondence.
SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must
obtain approval from the Office of Management and Budget (OMB) for each
collection of information they conduct or sponsor. This request for
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, NCA
invites comments on: (1) whether the proposed collection of information
is necessary for the proper performance of NCA's functions, including
whether the information will have practical utility; (2) the accuracy
of NCA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Authority: 44 U.S.C. 3501-3521.
Title: Customer Satisfaction Surveys.
OMB Control Number: 2900-0571.
Type of Review: Revision of a currently approved collection.
Abstract: Improving Customer Service through Effective Performance
Management, NCA will conduct surveys to determine the level of
satisfaction with existing services among their customers. The surveys
will solicit voluntary opinions and are not intended to collect
information required to obtain or maintain eligibility for a VA program
or benefit. Baseline data obtained through these information
collections are used to validate customer service standards.
Affected Public: Individuals and households interring Veterans or
eligible dependents, and funeral directors facilitating such
interments.
[[Page 29181]]
Total Estimated Annual Burden: 26,158 hours.
Frequency of Response: Annually.
Total Estimated Number of Respondents: 56,650.
I. National Cemetery Mail Surveys
a. National Cemeteries Next of Kin/Family Member and Funeral Director
Satisfaction Surveys
Estimated Annual Burden: 14,500 hours.
Estimated Average Burden per Respondent: 30 minutes.
Frequency of Response: Annually.
Estimated Number of Respondents: 29,000.
b. State or Tribal Veterans Cemeteries Funeral Director Satisfaction
Surveys
Estimated Annual Burden: 2,000 hours.
Estimated Average Burden per Respondent: 30 minutes.
Frequency of Response: Annually.
Estimated Number of Respondents: 4,000.
c. State or Tribal Veterans Cemeteries Next of Kin/Family Member
Satisfaction Surveys
Estimated Annual Burden: 7,500 hours.
Estimated Average Burden per Respondent: 30 minutes.
Frequency of Response: Annually.
Estimated Number of Respondents: 15,000.
II. Program/Specialized Service Survey
a. VA Memorial Products Next of Kin/Family Member and Funeral Director
Satisfaction Surveys
Estimated Annual Burden: 1,500 hours.
Estimated Average Burden per Respondent: 15 minutes.
Frequency of Response: Annually.
Estimated Number of Respondents: 6,000.
III. National Cemetery Focus Groups
a. Focus Groups With Next of Kin
Estimated Annual Burden: 150 hours.
Estimated Average Burden per Respondent: 3 hours.
Frequency of Response: Annually.
Estimated Number of Respondents: 50.
b. Focus Groups With Funeral Directors
Estimated Annual Burden: 150 hours.
Estimated Average Burden per Respondent: 3 hours.
Frequency of Response: Annually.
Estimated Number of Respondents: 50.
c. Focus Groups With Veteran Service Organizations
Estimated Annual Burden: 150 hours.
Estimated Average Burden per Respondent: 3 hours.
Frequency of Response: Annually.
Estimated Number of Respondents: 50.
IV. National Cemetery Visitor Comment Cards (Local Use)
Estimated Annual Burden: 208 hours.
Estimated Average Burden per Respondent: 5 minutes.
Frequency of Response: Annually.
Estimated Number of Respondents: 2,500.
By direction of the Secretary.
Dorothy Glasgow,
VA PRA Clearance Officer, (Alt.), Office of Enterprise and Integration/
Data Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2023-09592 Filed 5-4-23; 8:45 am]
BILLING CODE 8320-01-P
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