Notice2023-08568
Agency Information Collection Request; 60-Day Public Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
April 24, 2023
Issuing agencies
Health and Human Services Department
Abstract
In compliance with the requirement of the Paperwork Reduction Act of 1995, the Office of the Secretary (OS), Department of Health and Human Services, is publishing the following summary of a proposed collection for public comment.
Full Text
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<title>Federal Register, Volume 88 Issue 78 (Monday, April 24, 2023)</title>
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[Federal Register Volume 88, Number 78 (Monday, April 24, 2023)]
[Notices]
[Pages 24811-24812]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-08568]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
[Document Identifier: OS-0990-new]
Agency Information Collection Request; 60-Day Public Comment
Request
AGENCY: Office of the Secretary, HHS.
ACTION: Notice.
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SUMMARY: In compliance with the requirement of the Paperwork
[[Page 24812]]
Reduction Act of 1995, the Office of the Secretary (OS), Department of
Health and Human Services, is publishing the following summary of a
proposed collection for public comment.
DATES: Comments on the ICR must be received on or before June 23, 2023.
ADDRESSES: Submit your comments to <a href="/cdn-cgi/l/email-protection#a9fac1ccdbdbccddddcc87efdcc7c7e9c1c1da87cec6df"><span class="__cf_email__" data-cfemail="cd9ea5a8bfbfa8b9b9a8e38bb8a3a38da5a5bee3aaa2bb">[email protected]</span></a> or by calling
(202) 264-0041 and <a href="/cdn-cgi/l/email-protection#95c5c7d4d5ddddc6bbd2dac3"><span class="__cf_email__" data-cfemail="d5858794959d9d86fb929a83">[email protected]</span></a>.
FOR FURTHER INFORMATION CONTACT: When submitting comments or requesting
information, please include the document identifier 0990-New-60D and
project title for reference, to Sherrette A. Funn, email:
<a href="/cdn-cgi/l/email-protection#fead969b8c8c9b8a8a9bd0b88b9090be96968dd0999188"><span class="__cf_email__" data-cfemail="6b38030e19190e1f1f0e452d1e05052b030318450c041d">[email protected]</span></a>, <a href="/cdn-cgi/l/email-protection#82d2d0c3c2cacad1acc5cdd4"><span class="__cf_email__" data-cfemail="99c9cbd8d9d1d1cab7ded6cf">[email protected]</span></a> or call (202) 264-0041 the Reports
Clearance Officer.
SUPPLEMENTARY INFORMATION: Interested persons are invited to send
comments regarding this burden estimate or any other aspect of this
collection of information, including any of the following subjects: (1)
The necessity and utility of the proposed information collection for
the proper performance of the agency's functions; (2) the accuracy of
the estimated burden; (3) ways to enhance the quality, utility, and
clarity of the information to be collected; and (4) the use of
automated collection techniques or other forms of information
technology to minimize the information collection burden.
Title of the Collection: Customer Experience in The Office of the
Assistant Secretary for Financial Resources Service Delivery.
Type of Collection: Quantitative & Qualitative.
OMB No.: 0990-new.
Abstract: The U.S. Department of Health and Human Services (HHS)
Office of the Assistant Secretary for Financial Resources (ASFR) is
requesting OMB approval for the Customer Experience in The Office of
the Assistant Secretary for Financial Resources Service Delivery
initiative. The proposed information collection activity provides a
means to garner quantitative and qualitative customer and stakeholder
feedback in an efficient, timely manner, in accordance with the
Administration's commitment to improving access to and service
delivery. This feedback will (1) provide insights into customer or
stakeholder perceptions, experiences and expectations; (2) provide a
warning of issues that create barriers to funding or the system to
deliver them; and (3) focus attention on areas where communication,
training or changes in operations might improve delivery of such
opportunities and services. These voluntary collections will allow for
ongoing, collaborative and actionable communications between HHS and
its customers and stakeholders. It will also allow feedback to
contribute directly to the improvement of program management.
The solicitation of feedback will target areas such as: (1)
legibility, readability, comprehension, and accessibility and inclusion
of ASFR services; (2) timeliness, appropriateness, and accuracy of
information within services delivered by ASFR; (3) efficiency of
service delivery, and resolution of issues with service delivery; and
(4) any other reasonable area of exploration engendered by this review.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public.
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government. Moreover, Personally identifiable
information (PII) will be collected only to the extent necessary. If
this information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable. Such
assessments would better equip HHS to develop policies and programs
that deliver resources and benefits equitably to all.
Annualized Burden Hour Table
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Number of Average burden
Forms (if necessary) Respondents (if Number of responses per per response Total burden
necessary) respondents respondents within hrs. hours
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Applicant Survey.............. HHS Potential 1,000 1 15/60 250
Applicant.
Testing Session............... HHS Potential 300 1 1.5 450
Applicant.
Individual In-Depth Interviews HHS Applicant/ 200 1 1 200
HHS Staff.
Focus Group................... HHS Applicant/ 200 1 1 200
HHS Staff.
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Total..................... ................ .............. .............. .............. 1,100
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Sherrette A. Funn,
Paperwork Reduction Act Reports Clearance Officer, Office of the
Secretary.
[FR Doc. 2023-08568 Filed 4-21-23; 8:45 am]
BILLING CODE 4150-04-P
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