Notice2023-07807
Commission Information Collection Activities (FERC-153), Comment Request; Extension
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
April 13, 2023
Issuing agencies
Energy DepartmentFederal Energy Regulatory Commission
Abstract
In compliance with the requirements of the Paperwork Reduction Act of 1995 (PRA), the Federal Energy Regulatory Commission (Commission or FERC) is soliciting public comment on the currently approved information collection, FERC-153, Generic Clearance for the Collection of Qualitative Feedback on Commission Service Delivery.
Full Text
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<title>Federal Register, Volume 88 Issue 71 (Thursday, April 13, 2023)</title>
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[Federal Register Volume 88, Number 71 (Thursday, April 13, 2023)]
[Notices]
[Pages 22443-22444]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-07807]
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DEPARTMENT OF ENERGY
Federal Energy Regulatory Commission
[Docket No. IC23-6-000]
Commission Information Collection Activities (FERC-153), Comment
Request; Extension
AGENCY: Federal Energy Regulatory Commission, DOE.
ACTION: Notice of information collection and request for comments.
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SUMMARY: In compliance with the requirements of the Paperwork Reduction
Act of 1995 (PRA), the Federal Energy Regulatory Commission (Commission
or FERC) is soliciting public comment on the currently approved
information collection, FERC-153, Generic Clearance for the Collection
of Qualitative Feedback on Commission Service Delivery.
DATES: Comments on the collection of information are due June 12, 2023.
ADDRESSES: You may submit your comments (identified by Docket No. IC23-
6-000) by one of the following methods:
Electronic filing through <a href="https://www.ferc.gov">https://www.ferc.gov</a>, is preferred.
<bullet> Electronic Filing: Documents must be filed in acceptable
native applications and print-to-PDF, but not in scanned or picture
format.
<bullet> For those unable to file electronically, comments may be
filed by USPS mail or by hand (including courier) delivery:
[cir] Mail via U.S. Postal Service Only: Addressed to: Federal
Energy Regulatory Commission, Secretary of the Commission, 888 First
Street NE, Washington, DC 20426.
[cir] Hand (including courier) delivery: Addressed to: Federal
Energy Regulatory Commission, Secretary of the Commission,12225 Wilkins
Avenue, Rockville, MD 20852.
Instructions: All submissions must be formatted and filed in
accordance with submission guidelines at: <a href="https://www.ferc.gov">https://www.ferc.gov</a>. For
user assistance, contact FERC Online Support by email at
<a href="/cdn-cgi/l/email-protection#44222136272b2a282d2a21373134342b363004222136276a232b32"><span class="__cf_email__" data-cfemail="d5b3b0a7b6babbb9bcbbb0a6a0a5a5baa7a195b3b0a7b6fbb2baa3">[email protected]</span></a>, or by phone at (866) 208-3676 (toll-free).
Docket: Users interested in receiving automatic notification of
activity in this docket or in viewing/downloading comments and
issuances in this docket may do so at <a href="https://www.ferc.gov">https://www.ferc.gov</a>.
FOR FURTHER INFORMATION CONTACT: Ellen Brown may be reached by email at
<a href="/cdn-cgi/l/email-protection#c783a6b3a684aba2a6b5a6a9a4a28781829584e9a0a8b1"><span class="__cf_email__" data-cfemail="e0a4819481a38c858192818e8385a0a6a5b2a3ce878f96">[email protected]</span></a>, telephone at (202) 502-8663.
SUPPLEMENTARY INFORMATION:
Title: FERC-153, Generic Clearance for the Collection of
Qualitative Feedback on Commission Service Delivery.
OMB Control No.: 1902-0293.
Type of Request: Generic information collection.
Abstract: This information collection provides a means to garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback, we mean data that provides
useful insights on perceptions and opinions but are not statistical
surveys that yield quantitative results that can be generalized to the
population of study. The feedback provides insights into customer or
stakeholder perceptions, experiences, and expectations. The feedback
provides an early warning of service issues and helps focus attention
on areas where communication, training, or changes in operations might
improve delivery of products or services. This collection allows for
ongoing, collaborative and actionable
[[Page 22444]]
communications between FERC and its customers and stakeholders. It also
allows feedback to contribute directly to the improvement of program
management.
The solicitation of feedback will target topics such as:
timeliness, appropriateness, accuracy of information, courtesy,
efficiency of service delivery, and resolution of issues with service
delivery. Responses will be assessed to plan and inform efforts to
improve or maintain the quality of service offered to the public. If
this information is not collected, vital feedback from customers and
stakeholders on the Commission's services will be unavailable.
The Commission will only submit a collection for approval under
this generic clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> The collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program soon;
<bullet> Personal identifiable information (PII) is collected only
to the extent necessary and is not retained;
<bullet> Information gathered is intended to be used only
internally for general service improvement and program management
purposes and is not intended for release outside of the Commission (if
released, the Commission must indicate the qualitative nature of the
information);
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study.
As a general matter, this information collection will not result in
any new system of records containing privacy information and will not
ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
Type of Respondents/Affected Public: Individuals and households;
Businesses or other for-profit and not-for-profit organizations; State,
Local, or Tribal government.
Estimate of Annual Burden: \1\ The Commission estimates the annual
public reporting burden for the information collection as:
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\1\ Burden is defined as the total time, effort, or financial
resources expended by persons to generate, maintain, retain, or
disclose or provide information to or for a Federal agency. For
further explanation of what is included in the information
collection burden, refer to 5 Code of Federal Regulations 1320.3.
Estimated Annual Burden for Generic Clearance for FERC-153
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Number of
Number of responses per Total number of Average burden minutes per Total burden hours
respondents respondent responses response
(1) (2) (1) * (2) = (3) (4)........................... (3) * (4) = (5)
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Generic Clearance..................... 27,000 1 27,000 10 minutes.................... 4,500 hours.\2\
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Comments: Comments are invited on: (1) whether the collection of
information is necessary for the proper performance of the functions of
the Commission, including whether the information will have practical
utility; (2) the accuracy of the agency's estimate of the burden and
cost of the collection of information, including the validity of the
methodology and assumptions used; (3) ways to enhance the quality,
utility and clarity of the information collection; and (4) ways to
minimize the burden of the collection of information on those who are
to respond, including the use of automated collection techniques or
other forms of information technology.
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\2\ 4,500 hours = 270,000 minutes.
Dated: April 7, 2023.
Kimberly D. Bose,
Secretary.
[FR Doc. 2023-07807 Filed 4-12-23; 8:45 am]
BILLING CODE 6717-01-P
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