Notice2023-06356
Agency Information Collection Activities; Reinstatement and Revision of a Previously Approved Information Collection; Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
March 28, 2023
Issuing agencies
Merit Systems Protection Board
Abstract
The U.S. Merit Systems Protection Board (MSPB) is seeking to reinstate and revise a previously approved information collection in accordance with the Paperwork Reduction Act (PRA). The Information Collection Request (ICR) will be submitted to the Office of Management and Budget (OMB) pursuant to the Paperwork Reduction Act (PRA) of 1995 for review and clearance. This information collection, entitled, Customer Surveys, OMB Control No. 3124-0012, is part of MSPB's efforts to improve customer service delivery. The information collection instruments consist of short customer-focused surveys distributed through Qualtrics, MSPB's survey platform. In accordance with agency regulations, MSPB is requesting public comments. The purpose of this notice is to allow 60 days for public comment preceding submission of the collection to OMB.
Full Text
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<title>Federal Register, Volume 88 Issue 59 (Tuesday, March 28, 2023)</title>
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[Federal Register Volume 88, Number 59 (Tuesday, March 28, 2023)]
[Notices]
[Pages 18349-18350]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-06356]
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MERIT SYSTEMS PROTECTION BOARD
Agency Information Collection Activities; Reinstatement and
Revision of a Previously Approved Information Collection; Comment
Request
AGENCY: Merit Systems Protection Board.
ACTION: 60-Day notice and request for comments.
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SUMMARY: The U.S. Merit Systems Protection Board (MSPB) is seeking to
reinstate and revise a previously approved information collection in
accordance with the Paperwork Reduction Act (PRA). The Information
Collection Request (ICR) will be submitted to the Office of Management
and Budget (OMB) pursuant to the Paperwork Reduction Act (PRA) of 1995
for review and clearance. This information collection, entitled,
Customer Surveys, OMB Control No. 3124-0012, is part of MSPB's efforts
to improve customer service delivery. The information collection
instruments consist of short customer-focused surveys distributed
through Qualtrics, MSPB's survey platform. In accordance with agency
regulations, MSPB is requesting public comments. The purpose of this
notice is to allow 60 days for public comment preceding submission of
the collection to OMB.
DATES: Consideration will be given to all comments received by May 30,
2023.
ADDRESSES: Submit comments by using only one of the following methods:
(1) Email. Submit comments to <a href="/cdn-cgi/l/email-protection#3545475c4354564c75584645571b525a43"><span class="__cf_email__" data-cfemail="0777756e7166647e476a74776529606871">[email protected]</span></a>.
(2) Mail. Submit comments to D. Fon Muttamara, Chief Privacy
Officer, Office of the Clerk of the Board, U.S. Merit Systems
Protection Board, 1615 M Street NW, Washington, DC 20419.
(3) Fax. Submit comments to (202) 653-7130.
All comments must reference OMB Control No. 3124-0012. Regardless
of the method used for submitting comments or material, all submissions
will be posted, without change, to MSPB's website (<a href="http://www.mspb.gov">www.mspb.gov</a>) and
will include any personal information you provide. Therefore,
submitting this information makes it public.
FOR FURTHER INFORMATION CONTACT: D. Fon Muttamara, Chief Privacy
Officer, at
[[Page 18350]]
<a href="/cdn-cgi/l/email-protection#92e2e0fbe4f3f1ebd2ffe1e2f0bcf5fde4"><span class="__cf_email__" data-cfemail="9eeeecf7e8fffde7def3edeefcb0f9f1e8">[email protected]</span></a>. You may submit written questions to the Office of the
Clerk of the Board by any of the following methods: by email to
<a href="/cdn-cgi/l/email-protection#5e2e2c37283f3d271e332d2e3c70393128"><span class="__cf_email__" data-cfemail="4333312a3522203a032e3033216d242c35">[email protected]</span></a> or by mail to Clerk of the Board, U.S. Merit Systems
Protection Board, 1615 M Street NW, Washington, DC 20419. Please
reference OMB Control No. 3124-0012 with your questions.
SUPPLEMENTARY INFORMATION: MSPB intends to request approval for a
reinstatement and revision of a previously approved information
collection and seeks a three-year renewal of its MSPB's Generic
Clearance Request for Voluntary Customer Surveys, OMB Control No. 3124-
0012. Executive Order 12862, Setting Customer Service Standards,
mandates that agencies identify their customers and survey them to
determine the kind and quality of services they want and their level of
satisfaction with existing services. In addition, OMB Circular A-11,
Part 6, Section 280--Managing Customer Experience and Improving Service
Delivery, provides guidelines for gathering customer feedback. More
recently, the 21st Century Integrated Digital Experience Act (IDEA)
requires agencies to use quantitative data from their public-facing
websites to improve digital service delivery (Pub. L. 115-336).
Customers and stakeholders include persons who file appeals with
MSPB on agency action taken against them (appellants), their
representatives, and representatives of the agency which took the
action; and Federal officials and members of the public (academicians,
researchers, consultants, and web users) who read and use the findings
of reports issued by MSPB's Office of Policy and Evaluation (OPE) or
who are interested in MSPB's role in overseeing the Office of Personnel
Management.
Over the past several years, OPE has used customer satisfaction
surveys to evaluate how well MSPB is serving its customers in terms of
their perceptions of agency timeliness, fairness, accessibility, and
sensitivity in deciding appeals. OPE has also used customer surveys to
determine the usefulness of reports issued. As a result of the survey
feedback, OPE has established baseline performance measures for both
appeals processing and merit systems review responsibilities. OPE has
instituted a number of changes to both these processes as a result of
feedback obtained from stakeholders. OPE plans to use customer surveys
periodically over the next three years to measure the success of
changes and to attempt to identify additional areas where improvements
can be made. Stakeholder views are important measures which may be used
to report agency performance under the Government Results and
Performance Act (GPRA) as amended by the GPRA Modernization Act of
2010.
Title: Agency Information Collection Activities; Reinstatement and
Revision of a Previously Approved Information Collection.
OMB Number: 3124-0012.
Type of Information Collection: This is a request for reinstatement
and revision of a previously approved information collection.
ICR Status: MSPB intends to request approval for reinstatement and
revision of a previously approved information collection from the OMB
under the PRA of 1995. An agency may not conduct or sponsor, and a
person is not required to respond to, a collection of information
unless it displays a currently valid OMB control number.
Abstract of Proposed Collection: This collection is part of MSPB's
compliance efforts pursuant to Executive Order 12862, Setting Customer
Service Standards, which mandates that agencies identify their
customers and survey them to determine the kind and quality of services
they want and their level of satisfaction with existing services.
Responses to any collection of information under this ICR are
voluntary.
Affected Public: Individuals and Households; Businesses and
Organizations.
Estimated Total Number of Respondents: 600.
Estimated Frequency of Responses: Once per year.
Estimated Total Average Number of Responses for Each Respondent:
Once per year.
Estimated Total Annual Burden Hours: 300.
Estimated Total Cost: $11,370.
Comments: Comments should be submitted as indicated in the
ADDRESSES caption above. Comments are solicited to: (a) evaluate
whether the collection of information is necessary for the proper
performance of the functions of MSPB, including whether the information
shall have practical utility; (b) evaluate the accuracy of MSPB's
estimate of the burden of the collection of information; (c) enhance
the quality, utility, and clarity of the information to be collected;
(d) minimize the burden of the collection of information on
respondents, including through the use of automated collection
techniques or other forms of information technology; and (e) evaluate
the estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information. Burden
means the total time, effort, or financial resources expended by
persons to generate, maintain, retain, disclose or provide information
to or for a Federal agency. This includes the time needed to review
instructions; to develop, acquire, install and utilize technology and
systems for the purpose of collecting, validating and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information, to search data sources, to complete and
review the collection of information; and to transmit or otherwise
disclose the information.
Jennifer Everling,
Acting Clerk of the Board.
[FR Doc. 2023-06356 Filed 3-27-23; 8:45 am]
BILLING CODE 7400-01-P
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