Notice2023-05371
Name of Information Collection: NASA Website Customer Satisfaction Survey
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
March 16, 2023
Issuing agencies
National Aeronautics and Space Administration
Abstract
The National Aeronautics and Space Administration, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on proposed and/or continuing information collections.
Full Text
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<title>Federal Register, Volume 88 Issue 51 (Thursday, March 16, 2023)</title>
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[Federal Register Volume 88, Number 51 (Thursday, March 16, 2023)]
[Notices]
[Page 16280]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-05371]
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NATIONAL AERONAUTICS AND SPACE ADMINISTRATION
[Notice: 23-020]
Name of Information Collection: NASA Website Customer
Satisfaction Survey
AGENCY: National Aeronautics and Space Administration (NASA).
ACTION: Notice of new information collection.
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SUMMARY: The National Aeronautics and Space Administration, as part of
its continuing effort to reduce paperwork and respondent burden,
invites the general public and other Federal agencies to take this
opportunity to comment on proposed and/or continuing information
collections.
DATES: Comments are due by May 15, 2023.
ADDRESSES: Written comments and recommendations for this information
collection should be sent within 60 days of publication of this notice
to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular information
collection by selecting ``Currently under 60-day Review--Open for
Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection instrument(s) and instructions
should be directed to Bill Edwards-Bodmer, NASA Clearance Officer, NASA
Headquarters, 300 E Street SW, JF0000, Washington, DC 20546, 757-864-
3292, or <a href="/cdn-cgi/l/email-protection#9af8b4fffeedfbe8fee9b7f8f5fef7ffe8daf4fbe9fbb4fdf5ec"><span class="__cf_email__" data-cfemail="debcf0bbbaa9bfacbaadf3bcb1bab3bbac9eb0bfadbff0b9b1a8">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
I. Abstract: This collection of information supports the National
Aeronautics and Space Act of 1958, as amended, specifically to improve
how NASA disseminates information about its programs to ``widest extent
practicable.'' NASA offers a small percentage of its web visitors a
chance to take a survey that asks for the feedback on the site's
design, navigation and other elements. NASA has used this data to
inform ongoing improvements to the site, including major redesigns in
2003, 2007, 2013 and 2015. The data has then been used to track
visitors' assessments of how successful each redesign was. Without this
data, NASA wouldn't have known how to focus its improvement efforts or
how successful they had been.
II. Methods of Collection: NASA has purchased the services of
Verint, now the provider of the survey, which NASA has used for 20
years. Verint's product offers 0.1 percent of all visitors the
opportunity to take the survey. Users may decline to take the survey
entirely or to answer specific questions. If they accept, they are
asked approximately 30 questions about the site's design, navigation,
performance and other aspects. Once the survey is submitted, it is
collated and analyzed. Verint provides NASA with an aggregated view of
the data as well as individual responses to some questions. The user is
never asked for identifying information, though some general
demographic data is requested (education level, age range, self-
identified audience segment, e.g., ``general public''). Users can
decline to take the survey by closing the computer window in which it
is offered.
III. Data:
Title: NASA website Customer Satisfaction.
OMB Number: 2700-xxxx.
Type of review: Notice of new information collection.
Affected Public: Individuals.
Estimated Annual Number of Activities: 50,000.
Estimated Number of Respondents per Activity: maximum of 1.
Annual Responses: 10,000.
Estimated Time per Response: 15 minutes.
Estimated Total Annual Burden Hours: 2,500 hours.
Estimated Total Annual Cost: $120,000.
IV. Request for Comments:
Comments are invited on: (1) Whether the proposed collection of
information is necessary for the proper performance of the functions of
NASA, including whether the information collected has practical
utility; (2) the accuracy of NASA's estimate of the burden (including
hours and cost) of the proposed collection of information; (3) ways to
enhance the quality, utility, and clarity of the information to be
collected; and (4) ways to minimize the burden of the collection of
information on respondents, including automated collection techniques
or the use of other forms of information technology.
Comments submitted in response to this notice will be summarized
and included in the request for OMB approval of this information
collection. They will also become a matter of public record.
William Edwards-Bodmer,
NASA PRA Clearance Officer.
[FR Doc. 2023-05371 Filed 3-15-23; 8:45 am]
BILLING CODE 7510-13-P
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