Notice2023-04863
Agency Information Collection Activities: Proposed Collection: Public Comment Request; Information Collection Request Title: HRSA Grantee Customer Satisfaction Survey
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
March 10, 2023
Issuing agencies
Health and Human Services DepartmentHealth Resources and Services Administration
Abstract
In compliance with the requirement for opportunity for public comment on proposed data collection projects of the Paperwork Reduction Act of 1995, HRSA announces plans to submit an Information Collection Request (ICR), described below, to the Office of Management and Budget (OMB). Prior to submitting the ICR to OMB, HRSA seeks comments from the public regarding the burden estimate, below, or any other aspect of the ICR.
Full Text
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<title>Federal Register, Volume 88 Issue 47 (Friday, March 10, 2023)</title>
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[Federal Register Volume 88, Number 47 (Friday, March 10, 2023)]
[Notices]
[Page 15053]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-04863]
[[Page 15053]]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Health Resources and Services Administration
Agency Information Collection Activities: Proposed Collection:
Public Comment Request; Information Collection Request Title: HRSA
Grantee Customer Satisfaction Survey
AGENCY: Health Resources and Services Administration (HRSA), Department
of Health and Human Services.
ACTION: Notice.
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SUMMARY: In compliance with the requirement for opportunity for public
comment on proposed data collection projects of the Paperwork Reduction
Act of 1995, HRSA announces plans to submit an Information Collection
Request (ICR), described below, to the Office of Management and Budget
(OMB). Prior to submitting the ICR to OMB, HRSA seeks comments from the
public regarding the burden estimate, below, or any other aspect of the
ICR.
DATES: Comments on this ICR should be received no later than May 9,
2023.
ADDRESSES: Submit your comments to <a href="/cdn-cgi/l/email-protection#a6d6c7d6c3d4d1c9d4cde6ced4d5c788c1c9d0"><span class="__cf_email__" data-cfemail="c0b0a1b0a5b2b7afb2ab80a8b2b3a1eea7afb6">[email protected]</span></a> or mail the HRSA
Information Collection Clearance Officer, Room 14N39, 5600 Fishers
Lane, Rockville, Maryland 20857.
FOR FURTHER INFORMATION CONTACT: To request more information on the
proposed project or to obtain a copy of the data collection plans and
draft instruments, email <a href="/cdn-cgi/l/email-protection#3e4e5f4e5b4c49514c557e564c4d5f10595148"><span class="__cf_email__" data-cfemail="196978697c6b6e766b7259716b6a78377e766f">[email protected]</span></a> or call Samantha Miller,
the HRSA Information Collection Clearance Officer, at (301) 594-4394.
SUPPLEMENTARY INFORMATION: When submitting comments or requesting
information, please include the ICR title for reference.
Information Collection Request Title: HRSA Grantee Customer
Satisfaction Survey, OMB No. 0906-0006--REVISION.
Abstract: The Office of Federal Assistance Management within HRSA
plans to survey HRSA grant recipients to better understand their
opinions about HRSA's grants processes and to improve the way HRSA
conducts business with them. This survey will focus on grantee customer
satisfaction areas related to the grants life cycle, grantee
relationships with HRSA staff (e.g., Project Officers, Grants
Management Officers), technical assistance received from HRSA Bureaus
and Offices, availability of grant resources, and grantee access to
guidance and instructional documents, etc. The seven grants management
areas, which are directly related to the grants life cycle, are:
Customer Service/Cooperation; Policies and Procedures; Pre-Award Phase;
Award Phase; Reporting/Post-Award Administration; Technical Assistance;
and Priorities for Improvement. Receiving this information from
external customers will provide HRSA with a repository of information
that will be incorporated into strategic efforts to improve grants
management services and customer service.
Need and Proposed Use of the Information: The HRSA Grantee Customer
Satisfaction Survey will provide meaningful and relevant results to
agency decision-makers about various customer satisfaction domains
(e.g., efficiency, timeliness, usefulness, responsiveness, quality of
and overall satisfaction with HRSA project officers, products, and
services). The information collected will assist HRSA in its efforts to
gauge, understand, and effectively respond to the needs and concerns of
its customers, especially as they relate to the aforementioned areas.
The survey results will provide HRSA with concrete indicators regarding
the best areas in which to dedicate resources to improve customer
service. This information will be used to support agency-wide
continuous quality improvement efforts. Survey results will also be
used by HRSA to improve the efficiency, quality, and timeliness of its
grants business processes, as well as to strengthen its partnership
with external customers.
Likely Respondents: HRSA grantees, specifically individuals who
hold positions as a grantee's Grant Administrator, Business Officer, or
Project Director/Principal Investigators, etc.
Burden Statement: Burden in this context means the time expended by
persons to generate, maintain, retain, disclose, or provide the
information requested. This includes the time needed to review
instructions; to develop, acquire, install, and utilize technology and
systems for the purpose of collecting, validating, and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information; to search data sources; to complete and
review the collection of information; and to transmit or otherwise
disclose the information. The total annual burden hours estimated for
this ICR are summarized in the table below.
Total Estimated Annualized Burden Hours
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Number of Average burden
Form name Number of responses per Total per response Total burden
respondents respondent responses * (in hours) hours
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HRSA Grants Management Customer 3,690 1 1,180 0.25 295
Satisfaction Survey............
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Total....................... 3,690 1 1,180 0.25 295
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* The Survey will be sent to 3,690 grantee organization contacts. Based on HRSA Customer Grantee Satisfaction
Surveys administered in previous years, HRSA estimates a 32 percent response rate.
HRSA specifically requests comments on (1) the necessity and
utility of the proposed information collection for the proper
performance of the agency's functions, (2) the accuracy of the
estimated burden, (3) ways to enhance the quality, utility, and clarity
of the information to be collected, and (4) the use of automated
collection techniques or other forms of information technology to
minimize the information collection burden.
Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2023-04863 Filed 3-9-23; 8:45 am]
BILLING CODE 4165-15-P
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