Notice2023-04796
Agency Information Collection Activities: Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
March 9, 2023
Issuing agencies
Consumer Financial Protection Bureau
Abstract
In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer Financial Protection Bureau (Bureau or CFPB) is requesting the extension of the Office of Management and Budget's (OMB's) approval for an existing information collection titled "Consumer Response Company Response Survey" approved under OMB Control Number 3170-0069.
Full Text
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<title>Federal Register, Volume 88 Issue 46 (Thursday, March 9, 2023)</title>
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[Federal Register Volume 88, Number 46 (Thursday, March 9, 2023)]
[Notices]
[Page 14610]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-04796]
[[Page 14610]]
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BUREAU OF CONSUMER FINANCIAL PROTECTION
[Docket No. CFPB-2023-0019]
Agency Information Collection Activities: Comment Request
AGENCY: Bureau of Consumer Financial Protection.
ACTION: Notice and request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
the Consumer Financial Protection Bureau (Bureau or CFPB) is requesting
the extension of the Office of Management and Budget's (OMB's) approval
for an existing information collection titled ``Consumer Response
Company Response Survey'' approved under OMB Control Number 3170-0069.
DATES: Written comments are encouraged and must be received on or
before May 8, 2023 to be assured of consideration.
ADDRESSES: You may submit comments, identified by the title of the
information collection, OMB Control Number (see below), and docket
number (see above), by any of the following methods:
<bullet> Federal eRulemaking Portal: <a href="https://www.regulations.gov">https://www.regulations.gov</a>.
Follow the instructions for submitting comments.
<bullet> Email: <a href="/cdn-cgi/l/email-protection#eebebcafb1ad8183838b809a9dae8d889e8cc0898198"><span class="__cf_email__" data-cfemail="d78785968894b8babab2b9a3a497b4b1a7b5f9b0b8a1">[email protected]</span></a>. Include Docket No. CFPB-
2023-0019 in the subject line of the email.
<bullet> Mail/Hand Delivery/Courier: Comment Intake, Consumer
Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW,
Washington, DC 20552. Because paper mail in the Washington, DC area and
at the Bureau is subject to delay, commenters are encouraged to submit
comments electronically.
Please note that comments submitted after the comment period will
not be accepted. In general, all comments received will become public
records, including any personal information provided. Sensitive
personal information, such as account numbers or Social Security
numbers, should not be included.
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Anthony May, PRA Officer, at (202) 841-0544, or
email: <a href="/cdn-cgi/l/email-protection#72313422302d22203332111402105c151d04"><span class="__cf_email__" data-cfemail="f5b6b3a5b7aaa5a7b4b596938597db929a83">[email protected]</span></a>. If you require this document in an
alternative electronic format, please contact
<a href="/cdn-cgi/l/email-protection#d4979284968b95b7b7b1a7a7bdb6bdb8bda0ad94b7b2a4b6fab3bba2"><span class="__cf_email__" data-cfemail="4d0e0b1d0f120c2e2e283e3e242f24212439340d2e2b3d2f632a223b">[email protected]</span></a>. Please do not submit comments to these
email boxes.
SUPPLEMENTARY INFORMATION:
Title of Collection: Consumer Response Company Response Survey.
OMB Control Number: 3170-0069.
Type of Review: Extension without change of a currently approved
collection.
Affected Public: Individuals or households.
Estimated Number of Respondents: 66,700.
Estimated Total Annual Burden Hours: 4,669.
Abstract: The Bureau will use this information collection to garner
consumer feedback through an optional survey at the end of the consumer
complaint process. Through the existing survey, consumers have the
option to provide feedback on the company's response to and handling of
their complaint. The results of this feedback are shared with the
company that responded to the complaint to inform its complaint
handling. The Bureau also uses this feedback as one of several inputs
to inform its work to assess the accuracy, completeness, and timeliness
of company responses to consumer complaints.
This information collection asks three questions about the
company's response to and handling of any complaint and requires a
narrative description in support of any provided answers. Positive
feedback about the company's handling of the consumer's complaint would
be reflected by affirmative answers to each question and by the
narrative in support of each answer. The Company Response Survey allows
consumers to offer both positive and negative feedback on their
complaint experience.
Request for Comments: Comments are invited on: (a) Whether the
collection of information is necessary for the proper performance of
the functions of the Bureau, including whether the information will
have practical utility; (b) The accuracy of the Bureau's estimate of
the burden of the collection of information, including the validity of
the methods and the assumptions used; (c) Ways to enhance the quality,
utility, and clarity of the information to be collected; and (d) Ways
to minimize the burden of the collection of information on respondents,
including through the use of automated collection techniques or other
forms of information technology. Comments submitted in response to this
notice will be summarized and/or included in the request for OMB's
approval. All comments will become a matter of public record.
Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2023-04796 Filed 3-8-23; 8:45 am]
BILLING CODE 4810-AM-P
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