Notice2023-04299
Proposed Agency Information Collection Activities; Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
March 2, 2023
Issuing agencies
Transportation DepartmentFederal Railroad Administration
Abstract
Under the Paperwork Reduction Act of 1995 (PRA) and its implementing regulations, FRA will seek approval of the Information Collection Request (ICR) abstracted below. Before submitting this ICR to the Office of Management and Budget (OMB) for approval, FRA is soliciting public comment on specific aspects of the activities identified in the ICR.
Full Text
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<title>Federal Register, Volume 88 Issue 41 (Thursday, March 2, 2023)</title>
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<body><pre>[Federal Register Volume 88, Number 41 (Thursday, March 2, 2023)]
[Notices]
[Pages 13224-13226]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-04299]
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DEPARTMENT OF TRANSPORTATION
Federal Railroad Administration
[Docket No. FRA-2023-0002-N-03]
Proposed Agency Information Collection Activities; Comment
Request
AGENCY: Federal Railroad Administration (FRA), Department of
Transportation (DOT).
ACTION: Notice of information collection; request for comment.
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SUMMARY: Under the Paperwork Reduction Act of 1995 (PRA) and its
implementing regulations, FRA will seek approval of the Information
Collection Request (ICR) abstracted
[[Page 13225]]
below. Before submitting this ICR to the Office of Management and
Budget (OMB) for approval, FRA is soliciting public comment on specific
aspects of the activities identified in the ICR.
DATES: Interested persons are invited to submit comments on or before
May 1, 2023.
ADDRESSES: Written comments and recommendations for the proposed ICR
should be submitted on <a href="http://regulations.gov">regulations.gov</a> to the docket, Docket No. FRA-
2023-0002. All comments received will be posted without change to the
docket, including any personal information provided. Please refer to
the assigned OMB control number (2130-0593) in any correspondence
submitted. FRA will summarize comments received in response to this
notice in a subsequent notice and include them in its information
collection submission to OMB for approval.
FOR FURTHER INFORMATION CONTACT: Ms. Arlette Mussington, Information
Collection Clearance Officer, at email: <a href="/cdn-cgi/l/email-protection#f495869891808091da998187879d9a93809b9ab4909b80da939b82"><span class="__cf_email__" data-cfemail="6c0d1e00091818094201191f1f05020b1803022c080318420b031a">[email protected]</span></a> or
telephone: (571) 609-1285 or Ms. Joanne Swafford, Information
Collection Clearance Officer, at email: <a href="/cdn-cgi/l/email-protection#6e04010f00000b401d190f0808011c0a2e0a011a40090118"><span class="__cf_email__" data-cfemail="bdd7d2dcd3d3d893cecadcdbdbd2cfd9fdd9d2c993dad2cb">[email protected]</span></a> or
telephone: (757) 897-9908.
SUPPLEMENTARY INFORMATION: The PRA, 44 U.S.C. 3501-3520, and its
implementing regulations, 5 CFR part 1320, require Federal agencies to
provide 60-days' notice to the public to allow comment on information
collection activities before seeking OMB approval of the activities.
See 44 U.S.C. 3506, 3507; 5 CFR 1320.8-1320.12. Specifically, FRA
invites interested parties to comment on the following ICR regarding:
(1) whether the information collection activities are necessary for FRA
to properly execute its functions, including whether the activities
will have practical utility; (2) the accuracy of FRA's estimates of the
burden of the information collection activities, including the validity
of the methodology and assumptions used to determine the estimates; (3)
ways for FRA to enhance the quality, utility, and clarity of the
information being collected; and (4) ways for FRA to minimize the
burden of information collection activities on the public, including
the use of automated collection techniques or other forms of
information technology. See 44 U.S.C. 3506(c)(2)(A); 5 CFR
1320.8(d)(1).
FRA believes that soliciting public comment may reduce the
administrative and paperwork burdens associated with the collection of
information that Federal statutes and regulations mandate. In summary,
FRA reasons that comments received will advance three objectives: (1)
reduce reporting burdens; (2) organize information collection
requirements in a ``user-friendly'' format to improve the use of such
information; and (3) accurately assess the resources expended to
retrieve and produce information requested. See 44 U.S.C. 3501.
The summary below describes the ICR that FRA will submit for OMB
clearance as the PRA requires:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service.
OMB Control Number: 2130-0593.
Abstract: This collection of information is necessary to enable FRA
to garner customer and stakeholder feedback in an efficient, timely
manner, consistent with its commitment to improving service delivery.
The information collected from FRA's customers and stakeholders will
help ensure users have an effective, efficient, and satisfying
experience with FRA's programs. This feedback will provide insights
into customer and stakeholder perceptions, experiences and
expectations, provide an early indicator of issues with service, and
focus attention on areas where communication, training or changes in
operations might improve delivery of products or services. This
collection will allow ongoing, collaborative, and actionable
communications between FRA and its customers and stakeholders. It also
allows feedback to contribute directly to the improvement of program
management. If this information is not collected, vital feedback from
customers and stakeholders on FRA's services will be unavailable.
Improving FRA's programs requires ongoing assessment of service
delivery. FRA will collect, analyze, and interpret information gathered
through this generic clearance to identify strengths and weaknesses of
current services and make improvements to service delivery based on
feedback. The solicitation of feedback will target areas such as:
timeliness, appropriateness, information accuracy, courtesy, service
delivery efficiency, and issue resolution. FRA will assess responses in
order to plan and inform efforts seeking to improve the quality of
service offered to the public.
FRA will only submit a collection for approval under this generic
clearance under the following conditions:
<bullet> The information gathered is only used internally for
general service improvement and program management purposes and is not
intended for public release;
<bullet> The information gathered is not used to substantially
inform significant policy decisions;
<bullet> The information gathered will yield qualitative
information; FRA will not design the collection or expect it to yield
statistically reliable results or use it as though the results are
generalizable to the study population;
<bullet> Participation in the collection is voluntary;
<bullet> The collection is low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and is low-cost for both the respondents
and the Federal Government;
<bullet> The collection is non-controversial and does not raise
issues of concern to other Federal agencies;
<bullet> The collection is directed to the solicitation of opinions
from respondents who have experience with the OMB program or may have
experience with the OMB program soon after receiving the collection;
and
<bullet> With the exception of information needed to provide
remuneration for focus group participants and cognitive laboratory
studies, personally identifiable information (PII) is collected only to
the extent necessary and is not retained by FRA.
FRA increased the estimated paperwork burden by 121 hours, from 354
hours (current inventory) to 4475 hours (requesting inventory). The
increased burden is due to changes in FRA's organizational structure
and additional interactions with stakeholders as a result of continued
implementation of the Infrastructure Investment and Jobs Act
statutorily required programs.
Type of Request: Extension without change (revised estimates) of a
currently approved collection.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Governments.
Form(s): N/A.
Respondent Universe: 5,750.
Frequency of Submission: Once per request.
Reporting Burden:
[[Page 13226]]
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Average time
CFR section Respondent Total annual responses per response Total annual
universe (minutes) burden hours
(A) (B) (C = A * B)
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1. Surveys, comment cards, 350 Annual, periodically......... 10 58.33
interviews, focus groups, and
web-based technologies for
Customer Service Satisfaction
and Delivery for the Office of
the Administrator.
2. Surveys, comment cards, 350 Annual, periodically......... 10 58.33
interviews, focus groups, and
web-based technologies for
Customer Service Satisfaction
and Delivery for the Office of
Railroad Safety.
3. Surveys, comment cards, 350 Annual, periodically......... 10 58.33
interviews, focus groups, and
web-based technologies for
Customer Service Satisfaction
and Delivery for the Office of
Research, Data, and Innovation.
4. Surveys, comment cards, 350 Annual, periodically......... 10 58.33
interviews, focus groups, and
web-based technologies for
Customer Service Satisfaction
and Delivery for the Office of
Railroad Development.
5. Surveys, comment cards, 350 Annual, periodically......... 10 58.33
interviews, focus groups, and
web-based technologies for
Customer Service Satisfaction
and Delivery for the Office of
the Chief Financial Officer.
6. Web-based technologies for 3,500 Annual, periodically......... 1 58.33
Customer Service Satisfaction
and Delivery related to the
improvement of webinar-based
stakeholder engagement for the
Office of Railroad Development.
7. Surveys, comment cards, 500 Annual, periodically......... 15 125
interviews, focus groups, and
web-based technologies for
Customer Service Satisfaction
and Delivery related to the
improvement of stakeholder
capacity building and training
resources for the Office of
Railroad Development.
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Total \1\.................... 5,750 Annual, periodically......... N/A 475
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Total Estimated Annual Responses: 5,750.
Total Estimated Annual Burden: 475 hours.
FRA informs all interested parties that it may not conduct or
sponsor, and a respondent is not required to respond to, a collection
of information that does not display a currently valid OMB control
number.\1\
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\1\ Totals may not add due to rounding.
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Authority: 44 U.S.C. 3501-3520.
Brett A. Jortland,
Deputy Chief Counsel.
[FR Doc. 2023-04299 Filed 3-1-23; 8:45 am]
BILLING CODE 4910-06-P
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