Notice2023-04116
Agency Information Collection Activities: Submission for OMB Review, Comment Request; Public Assistance Customer Satisfaction Surveys
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
March 1, 2023
Issuing agencies
Homeland Security DepartmentFederal Emergency Management Agency
Abstract
The Federal Emergency Management Agency (FEMA) will submit the information collection abstracted below to the Office of Management and Budget for review and clearance in accordance with the requirements of the Paperwork Reduction Act of 1995. The submission will describe the nature of the information collection, the categories of the respondents, the estimated burden (i.e., the time, effort and resources used by respondents to respond) and cost, and the actual data collection instruments FEMA will use.
Full Text
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<title>Federal Register, Volume 88 Issue 40 (Wednesday, March 1, 2023)</title>
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[Federal Register Volume 88, Number 40 (Wednesday, March 1, 2023)]
[Notices]
[Pages 12973-12974]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-04116]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2022-0043; OMB No. 1660-0107]
Agency Information Collection Activities: Submission for OMB
Review, Comment Request; Public Assistance Customer Satisfaction
Surveys
AGENCY: Federal Emergency Management Agency, Department of Homeland
Security.
ACTION: 30-Day notice of revisions and request for comments.
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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the
information collection abstracted below to the Office of Management and
Budget for review and clearance in accordance with the requirements of
the Paperwork Reduction Act of 1995. The submission will describe the
nature of the information collection, the categories of the
respondents, the estimated burden (i.e., the time, effort and resources
used by respondents to respond) and cost, and the actual data
collection instruments FEMA will use.
DATES: Comments must be submitted on or before March 31, 2023.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection should be made to Director,
Information Management Division, 500 C St. SW, Washington, DC 20472,
email address: <a href="/cdn-cgi/l/email-protection#6127242c204c280f070e130c0015080e0f4c220e0d0d040215080e0f124c2c000f0006040c040f152107040c004f0509124f060e17"><span class="__cf_email__" data-cfemail="4701020a066a0e292128352a26332e28296a04282b2b2224332e2829346a0a26292620222a2229330721222a2669232f3469202831">[email protected]</span></a> or
Jason Salazar, Program Analyst, Recovery Directorate,
<a href="/cdn-cgi/l/email-protection#92d8f3e1fdfcbcc1f3fef3e8f3e0d2d4d7dfd3bcf6fae1bcf5fde4"><span class="__cf_email__" data-cfemail="713b10021e1f5f22101d100b10033137343c305f1519025f161e07">[email protected]</span></a>, 940.268.9245.
SUPPLEMENTARY INFORMATION: This collection is in accordance with E.O.
12862 and E.O. 13571 requiring all Federal agencies to survey customers
to determine the kind and quality of services they want and their level
of satisfaction with existing services. The Government Performance and
Results Act of 1993 (GPRA) requires Federal agencies to set missions
and goals and to measure agency performance against them. See Public
Law 103-62, 107 Stat 285 (1993). The GPRA Modernization Act of 2010
requires quarterly performance assessments of government programs for
the purposes of assessing agency performance and improvement. See
Public Law 111-352, 124 Stat 3875 (2011). FEMA fulfills these
requirements by collecting customer satisfaction program information
through surveys of States, Local and Tribal governments, and eligible
non-profit organizations.
This proposed information collection previously published in the
Federal Register on December 9, 2022, at 87 FR 75643 with a 60-day
public comment period. One public comment was received with multiple
questions within it. FEMA has provided detailed responses to these
questions in our Supporting Statement A. The purpose of this notice is
to notify the public that FEMA will submit the information collection
abstracted below to the Office
[[Page 12974]]
of Management and Budget for review and clearance.
Collection of Information
Title: FEMA Public Assistance Program Customer Satisfaction Survey.
Type of Information Collection: Revision of a currently approved
information collection.
OMB Number: 1660-0107.
FEMA Forms: FEMA Form FF-104-FY-21-155 (formerly 519-0-32), Public
Assistance Initial Customer Satisfaction Survey (Telephone); FEMA Form
FF-104-FY-21-156 (formerly 519-0-33), Public Assistance Initial
Customer Satisfaction Survey (internet); FEMA Form FF-104-FY-21-157
(formerly 519-0-34), Public Assistance Assessment Customer Satisfaction
Survey (Telephone); FEMA Form FF-104-FY-21-158 (formerly 519-0-35),
Public Assistance Assessment Customer Satisfaction Survey (internet);
FEMA Manual FM-104-FY-22-102, Customer Survey and Analysis Qualitative
Research Protocol.
Abstract: Federal agencies are required to survey their customers
to determine the kind and quality of services customers want and their
level of satisfaction with those services. The FEMA Public Assistance
Customer Satisfaction Surveys are used to monitor program performance
and assess service delivery. Survey results are used to ensure the
Agency is meeting the needs of FEMA applicants.
Affected Public: Not-for-profit institutions; State, Local or
Tribal Government.
Estimated Number of Respondents: 3,885.
Estimated Number of Responses: 3,885.
Estimated Total Annual Burden Hours: 1,839.
Estimated Total Annual Respondent Cost: $86,459.
Estimated Respondents' Operation and Maintenance Costs: $0.
Estimated Respondents' Capital and Start-Up Costs: $13,500.
Estimated Total Annual Cost to the Federal Government: $897,467.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Millicent Brown Wilson,
Records Management Branch Chief, Office of the Chief Administrative
Officer, Mission Support, Federal Emergency Management Agency,
Department of Homeland Security.
[FR Doc. 2023-04116 Filed 2-28-23; 8:45 am]
BILLING CODE 9111-24-P
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