Notice2023-03618
Agency Information Collection Activities: Submission for OMB Review, Comment Request; Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
February 22, 2023
Issuing agencies
Homeland Security DepartmentFederal Emergency Management Agency
Abstract
The Federal Emergency Management Agency (FEMA) will submit the information collection abstracted below to the Office of Management and Budget for review and clearance in accordance with the requirements of the Paperwork Reduction Act of 1995. The submission seeks comments concerning the collection of Individual Assistance customer satisfaction survey responses and information for assessment and improvement of the delivery of disaster assistance to individuals and households.
Full Text
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<title>Federal Register, Volume 88 Issue 35 (Wednesday, February 22, 2023)</title>
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[Federal Register Volume 88, Number 35 (Wednesday, February 22, 2023)]
[Notices]
[Pages 10926-10927]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-03618]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID FEMA-2022-0046; OMB No. 1660-0143]
Agency Information Collection Activities: Submission for OMB
Review, Comment Request; Federal Emergency Management Agency Individual
Assistance Customer Satisfaction Surveys
AGENCY: Federal Emergency Management Agency, Department of Homeland
Security.
ACTION: 30-Day notice of revision and request for comments.
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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the
information collection abstracted below to the Office of Management and
Budget for review and clearance in accordance with the
[[Page 10927]]
requirements of the Paperwork Reduction Act of 1995. The submission
seeks comments concerning the collection of Individual Assistance
customer satisfaction survey responses and information for assessment
and improvement of the delivery of disaster assistance to individuals
and households.
DATES: Comments must be submitted on or before March 24, 2023.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection should be made to Director,
Information Management Division, 500 C Street SW, Washington, DC 20472;
email address: <a href="/cdn-cgi/l/email-protection#edaba8a0acc0a4838b829f808c99848283c0ae828181888e998482839ec0a08c838c8a8880888399ad8b88808cc389859ec38a829b"><span class="__cf_email__" data-cfemail="c284878f83ef8baca4adb0afa3b6abadacef81adaeaea7a1b6abadacb1ef8fa3aca3a5a7afa7acb682a4a7afa3eca6aab1eca5adb4">[email protected]</span></a>; or
Jason Salazar, Program Analyst, Recovery Directorate, FEMA at
<a href="/cdn-cgi/l/email-protection#3d775c4e5253136e5c515c475c4f7d7b78707c1359554e135a524b"><span class="__cf_email__" data-cfemail="3f755e4c5051116c5e535e455e4d7f797a727e115b574c11585049">[email protected]</span></a> or (940) 268-9245.
SUPPLEMENTARY INFORMATION: This collection is in accordance with E.O.
12862, Setting Customer Service Standards (58 FR 48257, Sept. 11, 1993)
and E.O. 13571, Streamlining Service Delivery and Improving Customer
Service (76 FR 24339, May 2, 2011) requiring all Federal Agencies to
survey customers to determine the kind and quality of services they
want and their level of satisfaction with existing services. The
Government Performance and Results Act (GPRA) of 1993 (Pub. L. 103-62,
107 Stat. 285) requires agencies to set missions and goals and measure
performance against them and the GPRA Modernization Act of 2010 (Pub.
L. 111-352, 31 U.S.C Sec. 1116) requires quarterly performance
assessments of government programs for the purposes of assessing agency
performance and improvement. FEMA will fulfill these requirements by
collecting customer satisfaction program information through surveys of
the Recovery Directorate's external customers.
This is a request to reduce burden hours in order to comply with
the Department of Homeland Security's Paperwork Reduction Act Burden
Reduction Initiative. Burden has been reduced in the following ways:
1. Corrected inaccurate burden per response for electronic survey
forms. Original estimates were prior to implementation of electronic
surveys. Completion times are faster than original estimates.
2. A higher percentage of respondents prefer email surveys in
recent years, which are faster to complete than phone surveys.
3. The burden hours allocated to qualitative research have been
reduced based on recent utilization.
No changes have been made to the currently approved survey forms.
This collection was previously approved in July 2021.
This proposed information collection previously published in the
Federal Register on December 2, 2022, at 87 FR 74161 with a 60-day
public comment period. No comments were received. The purpose of this
notice is to notify the public that FEMA will submit the information
collection abstracted below to the Office of Management and Budget for
review and clearance.
Collection of Information
Title: Federal Emergency Management Agency Individual Assistance
Customer Satisfaction.
Type of Information Collection: Extension, with change, of a
currently approved information collection.
OMB Number: 1660-0143.
FEMA Forms: FEMA Form FF-104-FY-21-159 (formerly 519-0-36), Initial
Survey--Phone; FEMA Form FF-104-FY-21-160 (formerly 519-0-37), Initial
Survey--Electronic; FEMA Form FF-104-FY-21-161 (formerly 519-0-38),
Contact Survey--Phone; FEMA Form FF-104-FY-21-162 (formerly 519-0-39),
Contact Survey--Electronic; FEMA Form FF-104-FY-21-163 (formerly 519-0-
40), Assessment Survey--Phone; FEMA Form FF-104-FY-21-164 (formerly
519-0-41), Assessment Survey--Electronic; Focus Groups; One-on-One
Interviews.
Abstract: Federal Agencies are required to survey their customers
to determine the kind and quality of services customers want and their
level of satisfaction with those services. Analysis from the survey is
used to measure whether FEMA is meeting its mission of being
accessible, timely, and effective when it comes to meeting the needs of
disaster survivors.
Affected Public: Individuals or households.
Estimated Number of Respondents: 38,200.
Estimated Number of Responses: 38,200.
Estimated Total Annual Burden Hours: 5,893.
Estimated Total Annual Respondent Cost: $239,314.
Estimated Respondents' Operation and Maintenance Costs: $0.
Estimated Respondents' Capital and Start-Up Costs: $18,750.
Estimated Total Annual Cost to the Federal Government: $2,091,623.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Millicent Brown Wilson,
Records Management Branch Chief, Office of the Chief Administrative
Officer, Mission Support, Federal Emergency Management Agency,
Department of Homeland Security.
[FR Doc. 2023-03618 Filed 2-21-23; 8:45 am]
BILLING CODE 9111-24-P
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</html>Indexed from Federal Register on February 22, 2023.
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