Notice2023-03587
Public Review of Shared Services Performance Management Framework; Request for Public Comment
Primary source
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Published
February 22, 2023
Issuing agencies
General Services Administration
Abstract
This notice informs the public of the opportunity to provide input on the performance management framework that has been created in support of the Quality Service Management Offices (QSMOs). This input will be considered as GSA OGP updates the performance management framework.
Full Text
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<title>Federal Register, Volume 88 Issue 35 (Wednesday, February 22, 2023)</title>
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[Federal Register Volume 88, Number 35 (Wednesday, February 22, 2023)]
[Notices]
[Page 10903]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-03587]
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GENERAL SERVICES ADMINISTRATION
[Notice-MY-2023-02; Docket No. BSC-PMF-2023-0001; Sequence No. 1]
Public Review of Shared Services Performance Management
Framework; Request for Public Comment
AGENCY: Office of Government-wide Policy (OGP); General Services
Administration, (GSA).
ACTION: Notice; request for public comment.
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SUMMARY: This notice informs the public of the opportunity to provide
input on the performance management framework that has been created in
support of the Quality Service Management Offices (QSMOs). This input
will be considered as GSA OGP updates the performance management
framework.
DATES: The performance framework is available on <a href="http://regulations.gov">regulations.gov</a>.
Interested parties can review the framework and submit comments via the
method outlined in the ADDRESSES section on or before March 24, 2023.
ADDRESSES: Submit comments in response to Notice BSC-PMF-2023-0001 by
<a href="http://www.regulations.gov">http://www.regulations.gov</a>. Submit comments via the Federal eRulemaking
portal by searching for ``Notice BSC-PMF-2023-0001.'' Select the link
``Comment Now'' that corresponds with ``Notice BSC-PMF-2023-0001.''
Follow the instructions provided at the screen. Please include your
name, company name (if any), and ``Notice BSC-PMF-2023-0001'' on your
attached document.
<bullet> Instructions: Please submit comments only and cite
``Notice BSC-PMF-2023-0001,'' in all correspondence related to this
notice. Comments received generally will be posted without change to
<a href="http://www.regulations.gov">http://www.regulations.gov</a>, including any personal and/or business
confidential information provided. To confirm receipt of your
comment(s), please check <a href="http://www.regulations.gov">http://www.regulations.gov</a>, approximately two-
to-three business days after submission to verify posting.
FOR FURTHER INFORMATION CONTACT: Courtney Anderson, Program Manager,
Office of Shared Solutions and Performance Improvement (OSSPI), OGP, at
202-368-2681, or by email at <a href="/cdn-cgi/l/email-protection#284b475d5a5c464d510649464c4d5a5b4746684f5b49064f475e"><span class="__cf_email__" data-cfemail="42212d3730362c273b6c232c262730312d2c022531236c252d34">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: On April 26, 2019, the Office of Management
and Budget (OMB) published OMB memorandum 19-16, Centralized Mission
Support Capabilities for the Federal Government (available at <a href="https://www.whitehouse.gov/wp-content/uploads/2019/04/M-19-16.pdf">https://www.whitehouse.gov/wp-content/uploads/2019/04/M-19-16.pdf</a>). This memo
states that ``The success of this strategy will require strong,
collaborative governance and an operating model that responds to
varying levels of maturity within agencies, continuous engagement of
agency operational teams, establishment and adherence to common
business standards, and assessment of QSMO performance (including the
investments made over time to improve QSMO quality and
effectiveness).'' The OSSPI within OGP has worked to develop a phased
approach to measuring QSMO performance as mandated by Memo 19-16. The
purpose of this framework is to measure the effectiveness of the QSMOs
in key areas--customer, financial, standards adoption, marketplace
operations, and IT modernization.
GSA is seeking public feedback on this performance framework,
including comments on understandability of the standards, suggested
changes, and usefulness of the framework to the QSMO marketplace.
Guiding questions include:
<bullet> Is this framework easy to understand?
<bullet> What would you change about the framework? Is there
anything missing?
Comments will be used to make updates to the performance framework
as needed.
Krystal J. Brumfield,
Associate Administrator, Office of Government-wide Policy, General
Services Administration.
[FR Doc. 2023-03587 Filed 2-21-23; 8:45 am]
BILLING CODE 6820-14-P
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