Rule2023-03229
Reporting of Service Performance
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
February 16, 2023
Effective
March 20, 2023
Issuing agencies
Postal Regulatory Commission
Abstract
This Commission adopts rules which revise the Postal Service's service performance reporting requirements and includes additions required by recent postal legislation.
Full Text
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<title>Federal Register, Volume 88 Issue 32 (Thursday, February 16, 2023)</title>
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[Federal Register Volume 88, Number 32 (Thursday, February 16, 2023)]
[Rules and Regulations]
[Pages 10037-10043]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-03229]
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POSTAL REGULATORY COMMISSION
39 CFR Part 3055
[Docket No. RM2022-7; Order No. 6439]
RIN 3211-AA32
Reporting of Service Performance
AGENCY: Postal Regulatory Commission.
ACTION: Final rule.
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SUMMARY: This Commission adopts rules which revise the Postal Service's
service performance reporting requirements and includes additions
required by recent postal legislation.
DATES: This rule is effective March 20, 2023.
ADDRESSES: For additional information, Order No. 6439 can be accessed
electronically through the Commission's website at <a href="https://www.prc.gov">https://www.prc.gov</a>.
FOR FURTHER INFORMATION CONTACT: David A. Trissell, General Counsel, at
202-789-6820.
SUPPLEMENTARY INFORMATION:
Table of Contents
I. Relevant Statutory Requirements
II. Background
III. Basis and Purpose of Final Rules
I. Relevant Statutory Requirements
Section 3652(e)(1) of title 39 of the United States Code requires
the Commission to prescribe the content and form of the public reports
that the Postal Service files with the Commission. 39 U.S.C.
3652(e)(1). In doing so, the Commission must attempt to provide the
public with timely information that is adequate to allow it to assess
the lawfulness of Postal Service rates, should attempt to avoid
unnecessary or unwarranted Postal Service effort and expense, and must
endeavor to protect the confidentiality of commercially sensitive
information. See id. The Commission may initiate proceedings to improve
the quality, accuracy, or completeness of Postal Service reporting
whenever it determines that the service performance data have become
significantly inadequate, could be significantly improved, or otherwise
require revision as necessitated by the public interest. 39 U.S.C.
3652(e)(2).
Additionally, section 3692 directs the Postal Service to develop
and maintain a publicly available online ``dashboard'' that provides
weekly service performance data for Market Dominant products and
mandates that the Commission provide reporting requirements for this
Postal Service dashboard as well as ``recommendations for any
modifications to the Postal Service's measurement systems necessary to
measure and publish the performance information'' located on the
dashboard. 39 U.S.C. 3692(b)(2), (c). The Postal Service is also
authorized to provide certain nonpostal services to the public and
other Governmental agencies and consequently required to periodically
report the quality of service for these nonpostal services. See 39
U.S.C. 3703-3705.
II. Background
Pursuant to 39 U.S.C. 503, 3652, 3653, 3692 and 3705, the
Commission initiated Docket No. RM2022-7 to update the service
performance reporting requirements codified in 39 CFR part 3055 and
make the aforementioned additions for dashboard and nonpostal product
reporting. On April 26, 2022, the Commission issued Order No. 6160,
proposing several modifications to the reporting requirements,
providing an opportunity for interested persons to comment, and
appointing a Public Representative.\1\ Included among these suggested
modifications were proposals to require the Postal Service to report
average actual days to delivery and point impact data, information
regarding the performance for each national operating plan target, and
data about mail excluded from measurement. Order No. 6160 at 5-6. The
Commission also solicited comments on how best to effectuate the
statutes requiring the Postal Service to report on nonpostal products
and implement a performance dashboard. Id. at 6-8.
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\1\ Advance Notice of Proposed Rulemaking to Revise Periodic
Reporting of Service Performance, April 26, 2022 (Order No. 6160).
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The Commission received a wide range of comments in response to
Order No. 6160, both discussing the suggested revisions and proposing
additional amendments to the reporting requirements. In response, on
September 21, 2022, the Commission issued Order No. 6275, revising the
previously-proposed reporting requirements, presenting the requirements
as draft regulations, and providing another opportunity for interested
persons to comment.\2\ Again, the Commission received a variety of
comments in response.
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\2\ Notice of Proposed Rulemaking to Revise Periodic Reporting
of Service Performance, September 21, 2022 (Order No. 6275).
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III. Basis and Purpose of Final Rules
After reviewing the commenters' suggestions and analysis, the
Commission issues the following revisions to the rules proposed in
Order No. 6275. Most rules have not been changed substantively; those
that have are addressed below.
First, proposed Sec. 3055.2(m)--which relates to required annual
reporting on the Postal Service's Site-Specific Operating Plan (SSOP)--
is revised to state that the Postal Service must provide a description
of each SSOP, including operation completion time performance for each
SSOP measurement category.
Second, proposed Sec. 3055.21--which specifies the annual service
performance reporting requirements for the Postal Service--is revised
so that proposed Sec. 3055.21(b) specifies that the Postal Service
need not identify point impact data for USPS Marketing Mail Every Door
Direct Mail or USPS Marketing Mail Destination Delivery Unit Entry
Saturation Flats.
Third, proposed Sec. 3055.25--which describes the reporting
requirements for nonpostal services--is revised to specify that the
Postal Service provide the measure of the quality of service for
nonpostal service products annually. Additionally, paragraph (b) is
added to specify that the Postal Service may report service performance
in a qualitative manner where the quality of nonpostal service itself
cannot be measured using on-time service performance. Paragraph (c) is
also added to specify that quality of service performance for
interagency agreements shall be reported for the program as a
[[Page 10038]]
whole. Paragraph 3055.25(d) is added to set an effective date for
nonpostal services reporting as the beginning of FY 2024.
Fourth, proposed Sec. 3055.30--which describes the Postal
Service's periodic service performance reporting obligations--is
revised to reflect the fact that the Postal Service is not required to
report on a quarterly basis for nonpostal services. As previously-
proposed, the existing text is revised to indicate that reporting is
not required where exempted by the Commission.
Fifth, proposed Sec. 3055.31--which describes the contents of the
Postal Service's Quarterly Report on service performance--is revised so
that paragraph (g) states that the Postal Service must provide a
description of each SSOP, including operation completion time
performance for each SSOP measurement category.
Sixth, the proposed addition of Sec. 3055.70 described in Order
No. 6275--which required quarterly reporting for nonpostal services--is
withdrawn.
Seventh, proposed Sec. 3055.102--which details the specific
requirements for the Postal Service's Public Performance Dashboard--is
revised to indicate that the Postal Service is not required to report
ZIP Code-level data. Proposed Sec. 3055.102 is also revised to
indicate that a query initiated by a user will provide District-level
(rather than ZIP Code-level) results. Proposed Sec. 3055.102(d) is
revised to indicate that National scores need only date back to FY
2021, and Area and District scores need only date back to FY 2022.
Proposed Sec. 3055.102(f), (g), and (i) are revised to specify that
processing scores are required for identifiable Political Mail,
identifiable Election Mail, and identifiable Nonprofit Mail. Paragraph
(j) is also added to require the Postal Service to distinguish non-
political NPMM from Political Mail and Election Mail that is sent via
NPMM. Paragraph (k) is added to specify that the point impact data for
the top ten root causes of on-time service performance failures is
required at the Postal Administrative Area and National levels, but not
for Nonprofit Mail. Paragraph (o) is added to require the Postal
Service to include with the Dashboard an explanation of the underlying
methodology and data. Paragraph (p) is added to provide reporting
deadlines for certain data on the Dashboard.
Finally, proposed Sec. 3055.103--which describes the format for
the data in the Postal Service's Public Performance Dashboard--is
revised to specify that the Postal Service shall provide the results of
user-initiated queries on the Public Performance Dashboard in a
machine-readable format.
List of Subjects in 39 CFR Part 3055
Administrative practice and procedure, Reporting and recordkeeping
requirements.
For the reasons stated in the preamble, the Commission amends 39
CFR part 3055 as follows:
PART 3055--SERVICE PERFORMANCE AND CUSTOMER SATISFACTION REPORTING
0
1. The authority citation for part 3055 is revised to read as follows:
Authority: 39 U.S.C. 503; 3652; 3653; 3692(b) and (c); 3705.
Subpart A--Annual Reporting of Service Performance Achievements
0
2. Revise Sec. 3055.1 to read as follows:
Sec. 3055.1 Annual Reporting of service performance achievements.
For each Market Dominant product specified in the Mail
Classification Schedule in part 3040, appendix A to subpart A of part
3040 of this chapter (and for each competitive nonpostal service
product specified in the Mail Classification Schedule in part 3040,
appendix B to subpart A of part 3040 of this chapter), the Postal
Service shall file a report as part of the section 3652 report
addressing service performance achievements for the preceding fiscal
year.
0
3. Amend Sec. 3055.2 by revising paragraphs (a) and (j) and by adding
paragraphs (l) through (n) to read as follows:
Sec. 3055.2 Contents of the annual report of service performance
achievements.
(a) The items in paragraphs (b) through (n) of this section shall
be included in the annual report of service performance achievements.
* * * * *
(j) Documentation showing how data reported at a given level of
aggregation were derived from data reported at greater levels of
disaggregation. Such documentation shall be in electronic format with
all data links preserved. It shall show all formulas used, including
volumes and other weighting factors. Any graphical representation of
data provided shall also be accompanied by the underlying data
presented in spreadsheet form.
* * * * *
(l) For each Market Dominant product, the average time in which the
product was delivered, measured by actual delivery days, during the
previous fiscal year, provided at the District, Postal Administrative
Area, and National levels. ``Actual delivery days'' shall include all
days in which Market Dominant products are eligible for delivery,
excluding Sundays and holidays. The report shall include the following
information on dispersion around the average:
(1) The percent of mailpieces delivered within +1 day of the
applicable service standard;
(2) The percent of mailpieces delivered within +2 days of the
applicable service standard; and
(3) The percent of mailpieces delivered within +3 days of the
applicable service standard.
(m) A description of each Site-Specific Operating Plan, including
operation completion time performance (as a percentage rounded to one
decimal place) for each Site-Specific Operating Plan measurement
category during the previous fiscal year. Such information shall be at
the National level and disaggregated by Division and Region.
(n) A description of the total mail volumes measured and excluded
from measurement. Such description shall include:
(1) For each class of Market Dominant products (except Special
Services), a report of the reasons that mailpieces were excluded from
measurement during the previous fiscal year. The report shall include:
(i) The exclusion reason;
(ii) The exclusion description;
(iii) The number of mailpieces excluded from measurement, which is
the sum of all mailpieces excluded from measurement for the individual
exclusion reason; and
(iv) The exclusion reason as a percent of total mailpieces excluded
from measurement, which is the number of mailpieces excluded from
measurement (i.e., provided in paragraph (n)(1)(iii) of this section)
divided by the sum of all mailpieces excluded from measurement across
all exclusion reason categories (i.e., the sum of all values provided
in paragraph (n)(1)(iii) of this section).
(2) The report described in paragraph (n)(1) of this section shall
follow the format as shown below:
[[Page 10039]]
Table 1 to Paragraph (n)(2)--Exclusion Reasons Report for Fiscal Year
----------------------------------------------------------------------------------------------------------------
Number of
Exclusion mailpieces Exclusion reason
Exclusion reason description excluded from as a percent of
measurement total exclusions
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
(3) For each class of Market Dominant products and for each Market
Dominant product (except Special Services), a description of the mail
volumes measured and un-measured during the previous fiscal year. The
description shall explain in detail any notations regarding the Postal
Service's inability to collect any data. Corresponding data shall also
be provided for the same period last year (SPLY).
(4) The report described in paragraph (n)(3) of this section shall
follow the format as shown below:
Table 2 to Paragraph (n)(4)--Total Mail Measured/Unmeasured Volumes Report for Fiscal Year
----------------------------------------------------------------------------------------------------------------
[caret][caret] [caret][caret] [caret][caret]
Class/product -----------------------------------------------------------------------
Prior FY SPLY Prior FY SPLY Prior FY SPLY
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces (RPW-ODIS).......
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces in Measurement...
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces Eligible for Full-
Service IMb............................
----------------------------------------------------------------------------------------------------------------
Total Number of Full-Service IMb Pieces
Included in Measurement................
----------------------------------------------------------------------------------------------------------------
Total Number of Full-Service IMb Pieces
Excluded from Measurement..............
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces Not in
Measurement............................
----------------------------------------------------------------------------------------------------------------
% of Pieces in Measurement Compared to
Total Pieces...........................
----------------------------------------------------------------------------------------------------------------
% of Pieces Not in Measurement Compared
to Total Pieces........................
----------------------------------------------------------------------------------------------------------------
% of Full-Service IMb Pieces in
Measurement Compared to Total IMb Full-
Service Pieces.........................
----------------------------------------------------------------------------------------------------------------
% of Full-Service IMb Pieces Not in
Measurement Compared to Total IMb Full-
Service Pieces.........................
----------------------------------------------------------------------------------------------------------------
(5) Descriptions of the current methodologies used to verify the
accuracy, reliability, and representativeness of service performance
data for each service performance measurement system.
Sec. 3055.7 [Removed and Reserved].
0
4. Remove and reserve Sec. 3055.7.
0
5. Revise Sec. 3055.20 to read as follows:
Sec. 3055.20 First-Class Mail.
(a) For each of the Single-Piece Letters/Postcards, Presorted
Letters/Postcards, and Flats products within the First-Class Mail
class, report the on-time service performance (as a percentage rounded
to one decimal place), disaggregated by mail subject to the overnight,
2-day, 3-day, 4-day, and 5-day service standards, as well as in the
aggregate for the 3-to-5-day service standards.
(b) For each of the Outbound Single-Piece First-Class Mail
International and Inbound Letter Post products within the First-Class
Mail class, report the on-time service performance (as a percentage
rounded to one decimal place), disaggregated by mail subject to the 2-
day, 3-day, 4-day, and 5-day service standards, as well as in the
aggregate for the 3-to-5-day service standards and in the aggregate for
all service standards combined.
(c) For each product that does not meet its service goal during the
reporting period, report the point impact data for the top ten root
causes of on-time service performance failures, at the Postal
Administrative Area and National levels, during the previous fiscal
year. ``Point impact data'' means the number of percentage points by
which on-time performance decreased due to a specific root cause of
failure. Identification and a description of all potential root causes
of failure assigned during the previous fiscal year and any changes to
the Postal Service's methodology for calculating point impact data
shall be included.
0
6. Revise Sec. 3055.21 to read as follows:
[[Page 10040]]
Sec. 3055.21 USPS Marketing Mail.
(a) For each product within the USPS Marketing Mail class, report
the on-time service performance (as a percentage rounded to one decimal
place).
(b) For each product within the USPS Marketing Mail class that does
not meet its service goal during the reporting period, report the point
impact data for the top ten root causes of on-time service performance
failures, at the National level, during the previous fiscal year.
``Point impact data'' means the number of percentage points by which
on-time performance decreased due to a specific root cause of failure.
Identification and a description of all potential root causes of
failure assigned during the previous fiscal year and any changes to the
Postal Service's methodology for calculating point impact data shall be
included. This requirement shall not apply to USPS Marketing Mail Every
Door Direct Mail or USPS Marketing Mail Destination Delivery Unit Entry
Saturation Flats.
0
7. Revise Sec. 3055.22 to read as follows:
Sec. 3055.22 Periodicals.
(a) For each product within the Periodicals class, report the on-
time service performance (as a percentage rounded to one decimal
place).
(b) For each product within the Periodicals class that does not
meet its service goal during the reporting period, report the point
impact data for the top ten root causes of on-time service performance
failures, at the National level, during the previous fiscal year.
``Point impact data'' means the number of percentage points by which
on-time performance decreased due to a specific root cause of failure.
Identification and a description of all potential root causes of
failure assigned during the previous fiscal year and any changes to the
Postal Service's methodology for calculating point impact data shall be
included.
0
8. Revise Sec. 3055.23 to read as follows:
Sec. 3055.23 Package Services.
(a) For each product within the Package Services class, report the
on-time service performance (as a percentage rounded to one decimal
place).
(b) For each product within the Package Services class that does
not meet its service goal during the reporting period, report the point
impact data for the top ten root causes of on-time service performance
failures, at the National level, during the previous fiscal year.
``Point impact data'' means the number of percentage points by which
on-time performance decreased due to a specific root cause of failure.
Identification and a description of all potential root causes of
failure assigned during the previous fiscal year and any changes to the
Postal Service's methodology for calculating point impact data shall be
included.
0
9. Revise Sec. 3055.25 to read as follows:
Sec. 3055.25 Nonpostal Products.
(a) For each product that is a nonpostal service authorized
pursuant to 39 U.S.C. chapter 37, the Postal Service shall report the
measure of the quality of service.
(b) If practicable, quantitative measurement (such as on-time
service performance) along with identification of the underling
metric(s) shall be provided. If quantitative measurement is not
practicable, the Postal Service shall so state, explain why it is not
practicable, and provide qualitative analysis.
(c) For the Postal Service's program to provide property and
nonpostal service to other Government agencies under 39 U.S.C. 3704,
the Postal Service shall report the quality of service for the program
as a whole.
(d) The effective date of this section is October 1, 2023.
Subpart B--Periodic Reporting of Service Performance Achievements
0
10. Revise Sec. 3055.30 to read as follows:
Sec. 3055.30 Periodic reporting of service performance achievements.
For each Market Dominant product specified in the Mail
Classification Schedule in part 3040, appendix A to subpart A of part
3040 of this chapter, the Postal Service shall file a Quarterly Report
with the Commission addressing service performance achievements for the
preceding fiscal quarter (within 40 days of the close of each fiscal
quarter, except where otherwise specified by the Commission), except
where otherwise specified by the Commission.
0
11. Amend Sec. 3055.31 by revising paragraphs (a) and (d) and by
adding paragraphs (f) through (i) to read as follows:
Sec. 3055.31 Contents of the Quarterly Report of service performance
achievements.
(a) The items in paragraphs (b) through (h) of this section shall
be included in the quarterly report of service performance
achievements.
* * * * *
(d) Documentation showing how data reported at a given level of
aggregation were derived from data reported at greater levels of
disaggregation. Such documentation shall be in electronic format with
all data links preserved. It shall show all formulas used, including
volumes and other weighting factors. Any graphical representation of
data provided shall also be accompanied by the underlying data
presented in spreadsheet form.
* * * * *
(f) For each Market Dominant product, the average time in which the
product was delivered, measured by actual delivery days, during the
previous fiscal quarter, provided at the District, Postal
Administrative Area, and National levels. ``Actual delivery days''
shall include all days in which Market Dominant products are eligible
for delivery, excluding Sundays and holidays. The report shall include
the following information on dispersion around the average:
(1) The percent of mailpieces delivered within +1 day of the
applicable service standard;
(2) The percent of mailpieces delivered within +2 days of the
applicable service standard; and
(3) The percent of mailpieces delivered within +3 days of the
applicable service standard.
(g) A description of each Site-Specific Operating Plan, including
operation completion time performance (as a percentage rounded to one
decimal place) for each Site-Specific Operating Plan measurement
category during the previous fiscal quarter. Such information shall be
at the National level and disaggregated by Division and Region.
(h) A description of the total mail volumes measured and excluded
from measurement. Such description shall include:
(1) For each class of Market Dominant products (except Special
Services), a report of the reasons that mailpieces were excluded during
the previous fiscal quarter. The report shall include:
(i) The exclusion reason;
(ii) The exclusion reason description;
(iii) The number of mailpieces excluded from measurement, which is
the sum of all mailpieces excluded from measurement for the individual
exclusion reason; and
(iv) The exclusion reason as a percent of total mailpieces excluded
from measurement, which is the number of mailpieces excluded from
measurement (i.e., provided in paragraph (h)(1)(iii) of this section)
divided by the sum of all mailpieces excluded from measurement across
all exclusion reason categories (i.e., the sum of all values provided
in paragraph (h)(1)(iii) of this section).
(v) The report shall include information for each quarter in the
applicable fiscal year.
[[Page 10041]]
(2) The report described in paragraph (h)(1) of this section shall
follow the format as shown below:
Table 1 to Paragraph (h)(2)--Exclusion Reasons Report for Fiscal Quarter
--------------------------------------------------------------------------------------------------------------------------------------------------------
Number of mailpieces excluded Exclusion reason as a percent of
Exclusion from measurement total exclusions
Exclusion reason description -----------------------------------------------------------------------
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
--------------------------------------------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------------------------------------------
--------------------------------------------------------------------------------------------------------------------------------------------------------
(3) For each class of Market Dominant products and for each Market
Dominant product (except Special Services), a description of the mail
volumes measured and unmeasured during the previous fiscal quarter. The
description shall explain in detail any notations regarding the Postal
Service's inability to collect any data. Corresponding data shall also
be provided for the same period last year (SPLY). Each report is due
within 60 days of the close of each fiscal quarter.
(4) The report described in paragraph (h)(3) of this section shall
follow the format as shown below:
Table 2 to Paragraph (h)(4)--Total Mail Measured/Unmeasured Volumes Report for Fiscal Quarter
----------------------------------------------------------------------------------------------------------------
[caret][caret] [caret][caret] [caret][caret]
Class/product -----------------------------------------------------------------------
Prior FQ SPLY Prior FQ SPLY Prior FQ SPLY
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces (RPW-ODIS).......
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces in Measurements..
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces Eligible for Full-
Service IMb............................
----------------------------------------------------------------------------------------------------------------
Total Number of Full-Service IMb Pieces
Included in Measurement................
----------------------------------------------------------------------------------------------------------------
Total Number of Full-Service IMb Pieces
Excluded from Measurement..............
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces Not in
Measurement............................
----------------------------------------------------------------------------------------------------------------
% of Pieces in Measurement Compared to
Total Pieces...........................
----------------------------------------------------------------------------------------------------------------
% of Pieces Not in Measurement Compared
to Total Pieces........................
----------------------------------------------------------------------------------------------------------------
% of Full-Service IMb Pieces in
Measurement Compared to Total IMb Full-
Service Pieces.........................
----------------------------------------------------------------------------------------------------------------
% of Full-Service IMb Pieces Not in
Measurement Compared to Total IMb Full-
Service Pieces.........................
----------------------------------------------------------------------------------------------------------------
(i) A report of quarterly third-party audit results of its internal
service performance measurement system for Market Dominant products.
This report shall include a description of the audit measures used and
the audit results specific to inbound and outbound single-piece First-
Class Mail International and the Green Card option of the Return
Receipt service. For any measure deemed by the auditor to be not
achieved or only partially achieved, the Postal Service shall include
in its report an explanation of its plan to achieve said measure in the
future. Each report is due within 60 days of the close of each fiscal
quarter.
0
12. Revise Sec. 3055.45 to read as follows:
Sec. 3055.45 First-Class Mail.
(a) Single-Piece Letters/Postcards, Presorted Letters/Postcards,
and Flats. For each of the Single-Piece Letters/Postcards, Presorted
Letters/Postcards, and Flats products within the First-Class Mail
class, report the:
(1) On-time service performance (as a percentage rounded to one
decimal place), disaggregated by mail subject to the overnight, 2-day,
3-day, 4-day, and 5-day service standards, as well as in the aggregate
for the 3-to-5-day service standards, provided at the District, Postal
Administrative Area, and National levels; and
(2) Service variance (as a percentage rounded to one decimal place)
for mail
[[Page 10042]]
delivered within +1 day, +2 days, and +3 days of its applicable service
standard, disaggregated by mail subject to the overnight, 2-day, 3-day,
4-day, and 5-day service standards, as well as in the aggregate for the
3-to-5-day service standards, provided at the District, Postal
Administrative Area, and National levels.
(b) Outbound Single-Piece First-Class Mail International and
Inbound Letter Post. For each of the Outbound Single-Piece First-Class
Mail International and Inbound Letter Post products within the First-
Class Mail class, report the:
(1) On-time service performance (as a percentage rounded to one
decimal place), disaggregated by mail subject to the 2-day, 3-day, 4-
day, and 5-day service standards, as well as in the aggregate for the
3-to-5-day service standards and in the aggregate for all service
standards combined, provided at the Postal Administrative Area and
National levels; and
(2) Service variance (as a percentage rounded to one decimal place)
for mail delivered within +1 day, +2 days, and +3 days of its
applicable service standard, disaggregated by mail subject to the
overnight, 2-day, 3-day, 4-day, and 5-day service standards, as well as
in the aggregate for the 3-to-5-day service standards and in the
aggregate for all service standards combined, provided at the Postal
Administrative Area and National levels.
0
13. Revise Sec. 3055.50 to read as follows:
Sec. 3055.50 USPS Marketing Mail.
(a) For each product within the USPS Marketing Mail class, report
the on-time service performance (as a percentage rounded to one decimal
place), disaggregated by the Destination Entry (2-day), Destination
Entry (3-day through 4-day), Destination Entry (5-day through 10-day),
End-to-End (3-day through 5-day), End-to-End (6-day through 10-day),
and End-to-End (11-day through 22-day) entry mail/service standards,
provided at the District, Postal Administrative Area, and National
levels.
(b) For each product within the USPS Marketing Mail class, report
the service variance (as a percentage rounded to one decimal place) for
mail delivered within +1 day, +2 days, and +3 days of its applicable
service standard, disaggregated by the Destination Entry (2-day),
Destination Entry (3-day through 4-day), Destination Entry (5-day
through 10-day), End-to-End (3-day through 5-day), End-to-End (6-day
through 10-day), and End-to-End (11-day through 22-day) entry mail/
service standards, provided at the District, Postal Administrative
Area, and National levels.
0
14. Amend Sec. 3055.55 by revising paragraph (a) introductory text to
read as follows:
Sec. 3055.55 Periodicals.
(a) In-County Periodicals. For the In-County Periodicals product
within the Periodicals class, report the:
* * * * *
0
15. Revise Sec. 3055.60 to read as follows:
Sec. 3055.60 Package Services.
(a) For each product within the Package Services class, report the-
on-time service performance (as a percentage rounded to one decimal
place), disaggregated by the Destination Entry and End-to-End entry
mail, provided at the District, Postal Administrative Area, and
National levels.
(b) For each product within the Package Services class, report the
service variance (as a percentage rounded to one decimal place) for
mail delivered within +1 day, +2 days, and +3 days of its applicable
service standard, disaggregated by the Destination Entry and End-to-End
entry mail, provided at the District, Postal Administrative Area, and
National levels.
Sec. 3055.65 [Amended]
0
16. Amend Sec. 3055.65 by removing paragraph (b)(1) and redesignating
paragraphs (b)(2) through (5) as paragraphs (b)(1) through (4).
0
17. Add subpart D to read as follows:
Subpart D--Public Performance Dashboard
Sec.
3055.100 Definitions applicable to this subpart.
3055.101 Public Performance Dashboard.
3055.102 Contents of the Public Performance Dashboard.
3055.103 Format for data provided in the Public Performance
Dashboard.
Sec. 3055.100 Definitions applicable to this subpart.
(a) Actual delivery days refers to all days in which Market
Dominant products are eligible for delivery, excluding Sundays and
holidays.
(b) Election mail refers to items such as ballots, voter
registration cards, and absentee applications that an authorized
election official creates for voters.
(c) Nonprofit mail refers to USPS Marketing Mail mailpieces that
qualify for reduced rates pursuant to 39 U.S.C. 3626(a)(6) and the
regulations promulgated thereunder and Periodicals mailpieces that
qualify for reduced rates pursuant to 39 U.S.C. 3626(a)(4) and the
regulations promulgated thereunder.
(d) Political mail refers to any mailpiece sent for political
campaign purposes by a registered candidate, a campaign committee, or a
committee of a political party to promote candidates, referendums, or
campaigns.
Sec. 3055.101 Public Performance Dashboard.
The Postal Service shall develop and maintain a publicly available
website with an interactive web-tool that provides performance
information for Market Dominant products. This website shall be updated
on a weekly basis, no later than one month from the date of data
collection. The website shall include, at a minimum, the reporting
requirements specified in Sec. 3055.102 and adhere to the formatting
requirements specified in Sec. 3055.103.
Sec. 3055.102 Contents of the Public Performance Dashboard.
(a) The items in paragraphs (b) through (p) of this section shall
be included in the Public Performance Dashboard.
(b) Within each class of Market Dominant products, for each Market
Dominant product and each service standard applicable to each Market
Dominant product:
(1) The on-time service performance (as a percentage rounded to one
decimal place) for the Nation;
(2) The on-time service performance (as a percentage rounded to one
decimal place) for each Postal Administrative Area; and
(3) The on-time service performance (as a percentage rounded to one
decimal place) for each District.
(c) Within each class of Market Dominant products, for each Market
Dominant product and each applicable service standard:
(1) The average time in which the product was delivered, measured
by actual delivery days, for the Nation;
(2) The average time in which the product was delivered, measured
by actual delivery days, for each Postal Administrative Area; and
(3) The average time in which the product was delivered, measured
by actual delivery days, for each District.
(d) Within each class of Market Dominant products, for each Market
Dominant product and each applicable service standard:
(1) the on-time service performance (as a percentage rounded to one
decimal place) for any given time period that can be selected by a
Dashboard user within the previous two fiscal years (but no
[[Page 10043]]
earlier than FY 2021 for National data and FY 2022 for Area- and
District data); and
(2) the average time in which the product was delivered, measured
by actual delivery days, for any given time period that can selected by
the Dashboard user within the previous two fiscal years (but no earlier
than FY 2021 for National data and FY 2022 for Area- and District
data).
(e) Within each class of Market Dominant products, for each Market
Dominant product and each applicable service standard:
(1) The on-time service performance (as a percentage rounded to one
decimal place) for any given pair of origin/destination Districts that
can be selected by a Dashboard user; and
(2) The average time in which the product was delivered, measured
by actual delivery days, for any given pair of origin/destination
Districts to be selected by the Dashboard user.
(f) For identifiable Political mail:
(1) The processing scores for service performance (as a percentage
rounded to one decimal place) for the Nation;
(2) The processing scores for service performance (as a percentage
rounded to one decimal place) for each Postal Administrative Area; and
(3) The processing scores for service performance (as a percentage
rounded to one decimal place) for each District.
(g) For identifiable Election mail:
(1) The processing scores for service performance (as a percentage
rounded to one decimal place) for the Nation;
(2) The processing scores for service performance (as a percentage
rounded to one decimal place) for each Postal Administrative Area; and
(3) The processing scores for service performance (as a percentage
rounded to one decimal place) for each District.
(h) For the First-Class Mail that the Postal Service identifies as
Single-Piece Reply Mail:
(1) The on-time service performance (as a percentage rounded to one
decimal place) for the Nation;
(2) The on-time service performance (as a percentage rounded to one
decimal place) for each Postal Administrative Area;
(3) The on-time service performance (as a percentage rounded to one
decimal place) for each District;
(4) The average time in which the mailpieces were delivered,
measured by actual delivery days, for the Nation;
(5) The average time in which the mailpieces were delivered,
measured by actual delivery days, for each Postal Administrative Area;
and
(6) The average time in which the mailpieces were delivered,
measured by actual delivery days, for each District.
(i) For identifiable Nonprofit mail (within Periodicals and USPS
Marketing Mail classes of mail):
(1) The processing scores for service performance (as a percentage
rounded to one decimal place) for the Nation;
(2) The processing scores for service performance (as a percentage
rounded to one decimal place) for each Postal Administrative Area; and
(3) The processing scores for service performance (as a percentage
rounded to one decimal place) for each District.
(j) For identifiable Nonprofit mail (within the Periodicals and
USPS Marketing Mail classes of mail) that does not also qualify as
Political Mail or Election Mail:
(1) The processing scores for service performance (as a percentage
rounded to one decimal place) for the Nation;
(2) The processing scores for service performance (as a percentage
rounded to one decimal place) for each Postal Administrative Area; and
(3) The processing scores for service performance (as a percentage
rounded to one decimal place) for each District
(k) The point impact data for the top ten root causes of on-time
service performance failures, at the Postal Administrative Area and
National levels. ``Point impact data'' means the number of percentage
points by which on-time performance decreased due to a specific root
cause of failure. Identification and a description of all potential
root causes of failure assigned during the previous fiscal year and any
changes to the Postal Service's methodology for calculating point
impact data shall be included.
(l) For each Market Dominant product and applicable service
standard, the on-time service performance target currently in effect,
as well as the on-time service performance target for the previous
fiscal year.
(m) A summary of the methodology used to group 5-Digit ZIP Codes
into the Postal Administrative Areas and Districts with links to more
detailed explanations if applicable.
(n) An application that would allow a Dashboard user to initiate a
query in order to access, for each Market Dominant product and
applicable service standard, the on-time service performance (as a
percentage rounded to one decimal place) and average time in which a
mailpiece is delivered for a District by inputting the user's street
address, 5-Digit ZIP Code, or post office box.
(o) Supporting documentation underlying the results presented in
the Dashboard, including:
(1) Data sources for each service performance parameter presented
in the Dashboard, as well as links to each such source;
(2) Explanations of how the information in the data sources are
transformed and summarized for presentation on the Dashboard; and
(3) Exceptions and detailed explanations for each exception, such
as missing service performance data for a specific product or
geographic division.
(p) The items in paragraphs (b) through (o) shall be included
within the following periods of time.
(1) Within 60 days after the effective date of this section, the
Dashboard shall include the required data for each Market Dominant
product;
(2) Within 150 days after the effective date of this section, the
Dashboard shall include the required data for each Market Dominant
class;
(3) Within 210 days after the effective date of this section, the
Dashboard shall include the required data for each service standard,
for identifiable Nonprofit Mail, and for the First-Class Mail that the
Postal Service identifies as Single-Piece Reply Mail; and
(4) Within 300 days after the effective date of this section, the
Dashboard shall include all other data required by this section.
Sec. 3055.103 Format for data provided in the Public Performance
Dashboard.
(a) The results of a user-initiated query and the data underlying
the query results should be exportable via a machine-readable format.
Such data should be made accessible to any person or entity utilizing
tools and methods designed to facilitate access to and extraction of
data in bulk, such as an Application Programming Interface (API).
(b) When there is a negative deviation from service performance
standards, the Dashboard should clearly indicate such deviation from
expected performance and present the service performance from the prior
week and the same period last year.
By the Commission.
Erica A. Barker,
Secretary.
[FR Doc. 2023-03229 Filed 2-15-23; 8:45 am]
BILLING CODE 7710-FW-P
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</html>Indexed from Federal Register on February 16, 2023.
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