Notice2023-00281
Agency Information Collection Activities; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
January 10, 2023
Issuing agencies
Corporation for National and Community Service
Abstract
In accordance with the Paperwork Reduction Act of 1995, the Corporation for National and Community Service (operating as AmeriCorps) is proposing to renew an information collection.
Full Text
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<title>Federal Register, Volume 88 Issue 6 (Tuesday, January 10, 2023)</title>
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[Federal Register Volume 88, Number 6 (Tuesday, January 10, 2023)]
[Notices]
[Pages 1367-1368]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-00281]
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CORPORATION FOR NATIONAL AND COMMUNITY SERVICE
Agency Information Collection Activities; Comment Request;
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery
AGENCY: Corporation for National and Community Service.
ACTION: Notice of information collection; request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the
Corporation for National and Community Service (operating as
AmeriCorps) is proposing to renew an information collection.
DATES: Written comments must be submitted to the individual and office
listed in the ADDRESSES section by March 13, 2023.
ADDRESSES: You may submit comments, identified by the title of the
information collection activity, by any of the following methods:
(1) Electronically through <a href="http://www.regulations.gov">www.regulations.gov</a> (preferred method)
(2) By mail sent to: AmeriCorps, Attention Amy Borgstrom, 250 E
Street SW, Washington, DC 20525.
(3) By hand delivery or by courier to the AmeriCorps mailroom at
the mail address given in paragraph (2) above, between 9 a.m. and 4
p.m. Eastern Time, Monday through Friday, except Federal holidays.
Comments submitted in response to this notice may be made available
to the public through <a href="http://regulations.gov">regulations.gov</a>. For this reason, please do not
include in your comments information of a confidential nature, such as
sensitive personal information or proprietary information. If you send
an email comment, your email address will be automatically captured and
included as part of the comment that is placed in the public docket and
made available on the internet. Please note that responses to this
public comment request containing any routine notice about the
confidentiality of the communication will be treated as public comment
that may be made available to the public, notwithstanding the inclusion
of the routine notice.
FOR FURTHER INFORMATION CONTACT: Amy Borgstrom, (202) 422-2781, or by
email at <a href="/cdn-cgi/l/email-protection#39585b564b5e4a4d4b5654795a574a175e564f"><span class="__cf_email__" data-cfemail="f594979a87928681879a98b5969b86db929a83">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title of Collection: Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.
OMB Control Number: 3045-0137.
Type of Review: Renewal.
Respondents/Affected Public: Individuals and Households.
Total Estimated Number of Annual Responses: 10,000.
Total Estimated Number of Annual Burden Hours: 16,667.
Abstract: The proposed information collection activity provides a
means to elicit qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Administration's
commitment to improving service delivery. By qualitative feedback, we
mean information that provides useful insights on perceptions and
opinions but is not statistical surveys that yield quantitative results
that can be generalized to the population of study. This feedback will
provide insights into customer or stakeholder perceptions, experiences,
and expectations, provide an early warning of issues with service, or
focus attention on areas where communication, training, or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative, and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
The solicitation of feedback will target areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
AmeriCorps will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
[[Page 1368]]
<bullet> Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
The information collection will be used in the same manner as the
current information collection.
AmeriCorps also seeks to continue using the currently approved
information collection until the revised information collection is
approved by OMB. The currently approved information collection is due
to expire on February 28, 2023.
Comments submitted in response to this notice will be summarized
and/or included in the request for OMB approval. Comments are invited
on: (a) Whether the collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the collection of information; (c)
ways to enhance the quality, utility, and clarity of the information to
be collected; (d) ways to minimize the burden of the collection of
information on respondents, including through the use of automated
collection techniques or other forms of information technology; and (e)
estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information. Burden
means the total time, effort, or financial resources expended by
persons to generate, maintain, retain, disclose, or provide information
to or for a Federal agency. This includes the time needed to review
instructions; to develop, acquire, install, and utilize technology and
systems for the purpose of collecting, validating and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information, to search data sources, to complete and
review the collection of information; and to transmit or otherwise
disclose the information. All written comments will be available for
public inspection on <a href="http://regulations.gov">regulations.gov</a>.
Amy Borgstrom,
Associate Director of Policy.
[FR Doc. 2023-00281 Filed 1-9-23; 8:45 am]
BILLING CODE 6050-28-P
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