Notice2022-28243
Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
December 28, 2022
Issuing agencies
Commerce Department
Abstract
The Department of Commerce, in accordance with the Paperwork Reduction Act of 1995 (PRA), invites the general public and other Federal agencies to comment on proposed, and continuing information collections, which helps us assess the impact of our information collection requirements and minimize the public's reporting burden. The purpose of this notice is to allow for 60 days of public comment preceding submission of the collection to OMB.
Full Text
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<title>Federal Register, Volume 87 Issue 248 (Wednesday, December 28, 2022)</title>
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[Federal Register Volume 87, Number 248 (Wednesday, December 28, 2022)]
[Notices]
[Page 79856]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-28243]
[[Page 79856]]
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DEPARTMENT OF COMMERCE
Office of the Secretary
Agency Information Collection Activities; Submission to the
Office of Management and Budget (OMB) for Review and Approval; Comment
Request; Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery
AGENCY: Office of the Secretary, Commerce.
ACTION: Notice of information collection, request for comment.
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SUMMARY: The Department of Commerce, in accordance with the Paperwork
Reduction Act of 1995 (PRA), invites the general public and other
Federal agencies to comment on proposed, and continuing information
collections, which helps us assess the impact of our information
collection requirements and minimize the public's reporting burden. The
purpose of this notice is to allow for 60 days of public comment
preceding submission of the collection to OMB.
DATES: To ensure consideration, comments regarding this proposed
information collection must be received on or before February 27, 2023.
ADDRESSES: Interested persons are invited to submit written comments to
the Department Paperwork Reduction Act Clearance Officer, Department of
Commerce, Room 6616, 14th and Constitution Avenue NW, Washington, DC
20230 (or via the internet at <a href="/cdn-cgi/l/email-protection#feaeacbf9d9193939b908a8dbe9a919dd0999188"><span class="__cf_email__" data-cfemail="21717360424e4c4c444f555261454e420f464e57">[email protected]</span></a>. All comments
received are part of the public record. Comments will generally be
posted without change. Please reference OMB Control Number 0690-0030 in
the subject line of your comments. Do not submit Confidential Business
Information or otherwise sensitive or protected information.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection instrument and instructions should
be directed to S. Dumas, DOC PRA Clearance Officer, Office of Policy
and Governance, 14th and Constitution Avenue NW, Room 6616, Washington,
DC 20230 (202) 482-3306 or at <a href="/cdn-cgi/l/email-protection#f9a9abb89a9694949c978d8ab99d969ad79e968f"><span class="__cf_email__" data-cfemail="39696b785a5654545c574d4a795d565a175e564f">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
I. Abstract
Executive Order 12862 directs Federal agencies to provide service
to the public that matches or exceeds the best service available in the
private sector. In order to work continuously to ensure that the
Department of Commerce (DOC) programs are effective and meet our
customers' needs we use a generic clearance process to collect
qualitative feedback on our service delivery. This collection of
information is necessary to enable DOC to garner customer and
stakeholder feedback in an efficient, timely manner, in accordance with
our commitment to improving service delivery. The information collected
from our customers and stakeholders will help ensure that users have an
effective, efficient, and satisfying experience with the programs. This
feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between DOC and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance.
II. Method of Collection
The methods of collection include but are not limited to in-person
surveys, telephone interviews or questionnaires, mail and email
surveys, web-based products, focus groups, and comment cards.
III. Data
OMB Control Number: 0690-0030.
Form Number(s): None.
Type of Review: Regular submission (Extension and revision of a
current information collection).
Affected Public: Individuals or Households, Businesses or for-
profit organizations, State, Local or Tribal Government, etc.
Estimated Number of Respondents: 215,100.
Estimated Time per Response: 5 to 30 minutes for surveys; 1 to 2
hours for focus groups; 30 minutes to 1 hour for interviews.
Estimated Total Annual Burden Hours: 18,492.
Estimated Total Annual Cost to Public: $517,961.
Respondent's Obligation: Voluntary.
Frequency of Requests: One-time.
Legal Authority: 44 U.S.C. 3501 et seq.
IV. Request for Comments
We are soliciting public comments to permit the Department/Bureau
to: (a) Evaluate whether the proposed information collection is
necessary for the proper functions of the Department, including whether
the information will have practical utility; (b) Evaluate the accuracy
of our estimate of the time and cost burden for this proposed
collection, including the validity of the methodology and assumptions
used; (c) Evaluate ways to enhance the quality, utility, and clarity of
the information to be collected; and (d) Minimize the reporting burden
on those who are to respond, including the use of automated collection
techniques or other forms of information technology.
Comments that you submit in response to this notice are a matter of
public record. We will include or summarize each comment in our request
to OMB to approve this ICR. Before including your address, phone
number, email address, or other personal identifying information in
your comment, you should be aware that your entire comment--including
your personal identifying information--may be made publicly available
at any time. While you may ask us in your comment to withhold your
personal identifying information from public review, we cannot
guarantee that we will be able to do so.
Dated: December 22, 2022.
Sheleen Dumas,
Department PRA Clearance Officer, Office of the Chief Information
Officer, Commerce Department.
[FR Doc. 2022-28243 Filed 12-27-22; 8:45 am]
BILLING CODE 3510-17-P
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