Notice2022-27555
Notice of Request for Extension of Approval of an Information Collection; Veterinary Services Field Operations Services Customer Service Survey Project
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
December 20, 2022
Issuing agencies
Agriculture DepartmentAnimal and Plant Health Inspection Service
Abstract
In accordance with the Paperwork Reduction Act of 1995, this notice announces the Animal and Plant Health Inspection Service's intention to request an extension of approval of an information collection to evaluate service delivery by Veterinary Services Field Operations Service Centers to the public.
Full Text
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<title>Federal Register, Volume 87 Issue 243 (Tuesday, December 20, 2022)</title>
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[Federal Register Volume 87, Number 243 (Tuesday, December 20, 2022)]
[Notices]
[Pages 77787-77788]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-27555]
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Notices
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Federal Register / Vol. 87, No. 243 / Tuesday, December 20, 2022 /
Notices
[[Page 77787]]
DEPARTMENT OF AGRICULTURE
Animal and Plant Health Inspection Service
[Docket No. APHIS-2022-0070]
Notice of Request for Extension of Approval of an Information
Collection; Veterinary Services Field Operations Services Customer
Service Survey Project
AGENCY: Animal and Plant Health Inspection Service, USDA.
ACTION: Extension of approval of an information collection; comment
request.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this
notice announces the Animal and Plant Health Inspection Service's
intention to request an extension of approval of an information
collection to evaluate service delivery by Veterinary Services Field
Operations Service Centers to the public.
DATES: We will consider all comments that we receive on or before
February 21, 2023.
ADDRESSES: You may submit comments by either of the following methods:
<bullet> Federal eRulemaking Portal: Go to <a href="http://www.regulations.gov">www.regulations.gov</a>.
Enter APHIS-2022-0070 in the Search field. Select the Documents tab,
then select the Comment button in the list of documents.
<bullet> Postal Mail/Commercial Delivery: Send your comment to
Docket No. APHIS-2022-0070, Regulatory Analysis and Development, PPD,
APHIS, Station 3A-03.8, 4700 River Road, Unit 118, Riverdale, MD 20737-
1238.
Supporting documents and any comments we receive on this docket may
be viewed at <a href="http://regulations.gov">regulations.gov</a> or in our reading room which is located in
Room 1620 of the USDA South Building, 14th Street and Independence
Avenue SW, Washington, DC. Normal reading room hours are 8 a.m. to 4:30
p.m., Monday through Friday, except holidays. To be sure someone is
there to help you, please call (202) 799-7039 before coming.
FOR FURTHER INFORMATION CONTACT: For information on the Veterinary
Services Field Operations Services customer service survey project,
contact Dr. Mark Remick, Director, Veterinary Export Trade Services
(VETS), VS, Field Operations, APHIS, 4700 River Road, Riverdale, MD,
20737; <a href="/cdn-cgi/l/email-protection#d7bab6a5bcf9b6f9a5b2babeb4bc97a2a4b3b6f9b0b8a1"><span class="__cf_email__" data-cfemail="ef828e9d84c18ec19d8a82868c84af9a9c8b8ec1888099">[email protected]</span></a>; 443-924-0720. For information about the
information collection process, contact Mr. Joseph Moxey, APHIS'
Paperwork Reduction Act Coordinator; (301) 851-2483;
<a href="/cdn-cgi/l/email-protection#0f65607c6a7f67216260776a764f7a7c6b6e21686079"><span class="__cf_email__" data-cfemail="03696c7066736b2d6e6c7b667a43767067622d646c75">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title: Veterinary Services Field Operations Services Customer
Service Survey Project.
OMB Control Number: 0579-0334.
Type of Request: Extension of approval of an information
collection.
Abstract: The Animal and Plant Health Inspection Service (APHIS) of
the U.S. Department of Agriculture, among other things, regulates and
provides services related to the importation, interstate movement, and
exportation of animals, animal products, and other articles to prevent
the spread of pests and diseases of livestock. APHIS' Veterinary
Services' (VS') Field Operations is the program unit that carries out
these activities at the field level through service centers and the air
and seaports to protect animal health.
After performing a service for an individual or business at one of
the above locations, the VS Field Operations Service Centers conduct a
survey to evaluate customer service. The survey consists of a short
questionnaire in which respondents are asked to identify the type of
customer they are (e.g., pet owner, animal importer/exporter, animal
product and byproduct importer/exporter, user of quarantine facilities,
or accredited veterinarian), and to rate the services received in terms
of courtesy, timeliness, helpfulness, etc. Respondents are also asked
to rate and provide comments concerning their overall experience.
Completion of the questionnaire is voluntary, and responses do not
identify the individual respondent.
Field Operations uses the survey to gain a general view of the
public's perception of customer service at VS Service Centers and air
and seaports, and identify areas in which VS can improve service
delivery to the public and more efficiently meet the needs and
expectations of customers.
We are asking the Office of Management and Budget (OMB) to approve
our use of these information collection activities, as described, for
an additional 3 years.
The purpose of this notice is to solicit comments from the public
(as well as affected agencies) concerning our information collection.
These comments will help us:
(1) Evaluate whether the collection of information is necessary for
the proper performance of the functions of the Agency, including
whether the information will have practical utility;
(2) Evaluate the accuracy of our estimate of the burden of the
collection of information, including the validity of the methodology
and assumptions used;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, through use, as appropriate, of automated,
electronic, mechanical, and other collection technologies; e.g.,
permitting electronic submission of responses.
Estimate of burden: The public burden for this collection of
information is estimated to average 0.089 hours per response.
Respondents: Members of the public who receive services from
Veterinary Services (e.g., pet owners, animal importers/exporters,
animal product and byproduct importers/exporters, users of quarantine
facilities, and accredited veterinarians).
Estimated annual number of respondents: 4,967.
Estimated annual number of responses per respondent: 1.
Estimated annual number of responses: 6,601.
Estimated total annual burden on respondents: 587 hours. (Due to
averaging, the total annual burden hours may not equal the product of
the annual number of responses multiplied by the reporting burden per
response.)
All responses to this notice will be summarized and included in the
request for OMB approval. All comments will also become a matter of
public record.
[[Page 77788]]
Done in Washington, DC, this 14th day of December 2022.
Anthony Shea,
Administrator, Animal and Plant Health Inspection Service.
[FR Doc. 2022-27555 Filed 12-19-22; 8:45 am]
BILLING CODE 3410-34-P
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