Notice2022-26784
Agency Information Collection Activities: Proposed Collection; Comment Request; FEMA Public Assistance Program Customer Satisfaction Survey
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
December 9, 2022
Issuing agencies
Homeland Security DepartmentFederal Emergency Management Agency
Abstract
The Federal Emergency Management Agency (FEMA), as part of its continuing effort to reduce paperwork and respondent burden, invites the general public to take this opportunity to comment on an extension, with change, of a currently approved information collection. In accordance with the Paperwork Reduction Act of 1995, this notice seeks comments concerning the collection of Public Assistance customer satisfaction survey responses and information for assessment and improvement of the delivery of disaster assistance to States, Local and Tribal governments, and eligible non-profit organizations.
Full Text
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<title>Federal Register, Volume 87 Issue 236 (Friday, December 9, 2022)</title>
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[Federal Register Volume 87, Number 236 (Friday, December 9, 2022)]
[Notices]
[Pages 75643-75644]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-26784]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID FEMA-2022-0053; OMB No. 1660-0107]
Agency Information Collection Activities: Proposed Collection;
Comment Request; FEMA Public Assistance Program Customer Satisfaction
Survey
AGENCY: Federal Emergency Management Agency, Department of Homeland
Security.
ACTION: 60 Day Notice of Revision and Request for Comments.
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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public to take this
[[Page 75644]]
opportunity to comment on an extension, with change, of a currently
approved information collection. In accordance with the Paperwork
Reduction Act of 1995, this notice seeks comments concerning the
collection of Public Assistance customer satisfaction survey responses
and information for assessment and improvement of the delivery of
disaster assistance to States, Local and Tribal governments, and
eligible non-profit organizations.
DATES: Comments must be submitted on or before February 7, 2023.
ADDRESSES: Please submit comments at <a href="http://www.regulations.gov">www.regulations.gov</a> under Docket
ID FEMA-2022-0053. Follow the instructions for submitting comments.
All submissions received must include the agency name and Docket
ID. Regardless of the method used for submitting comments or material,
all submissions will be posted, without change, to the Federal
eRulemaking Portal at <a href="http://www.regulations.gov">http://www.regulations.gov</a>, and will include any
personal information you provide. Therefore, submitting this
information makes it public. You may wish to read the Privacy and
Security Notice that is available via a link on the homepage of
<a href="http://www.regulations.gov">www.regulations.gov</a>.
FOR FURTHER INFORMATION CONTACT: Jason Salazar, Program Analyst,
Recovery Directorate, <a href="/cdn-cgi/l/email-protection#561c372539387805373a372c37241610131b1778323e2578313920"><span class="__cf_email__" data-cfemail="d59fb4a6babbfb86b4b9b4afb4a79593909894fbb1bda6fbb2baa3">[email protected]</span></a>, 940.268.9245. You may
contact the Information Management Division for copies of the proposed
collection of information at email address: <a href="/cdn-cgi/l/email-protection#6422212925492d0a020b160905100d0b0a49270b08080107100d0b0a174929050a05030109010a1024020109054a000c174a030b12"><span class="__cf_email__" data-cfemail="0640434b472b4f686069746b67726f69682b45696a6a6365726f6968752b4b67686761636b6368724660636b6728626e7528616970">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: This collection is in accordance with
Executive Orders 12862 and 13571 requiring all Federal agencies to
survey customers to determine the kind and quality of services they
want and their level of satisfaction with existing services. The
Government Performance and Results Act of 1993 (GPRA) requires Federal
agencies to set missions and goals and to measure agency performance
against them. See Public Law 103-62, 107 Stat 285 (1993). The GPRA
Modernization Act of 2010 requires quarterly performance assessments of
government programs for the purposes of assessing agency performance
and improvement. See Public Law 111-352, 124 Stat 3875 (2011). FEMA
fulfills these requirements by collecting customer satisfaction program
information through surveys of States, Local and Tribal governments,
and eligible non-profit organizations.
Collection of Information
Title: FEMA Public Assistance Program Customer Satisfaction Survey.
Type of Information Collection: Revision of a currently approved
information collection.
OMB Number: 1660-0107.
FEMA Forms: FEMA Form FF-104-FY-21-155 (formerly 519-0-32), Public
Assistance Initial Customer Satisfaction Survey (Telephone); FEMA Form
FF-104-FY-21-156 (formerly 519-0-33), Public Assistance Initial
Customer Satisfaction Survey (internet); FEMA Form FF-104-FY-21-157
(formerly 519-0-34), Public Assistance Assessment Customer Satisfaction
Survey (Telephone); FEMA Form FF-104-FY-21-158 (formerly 519-0-35),
Public Assistance Assessment Customer Satisfaction Survey (internet);
FEMA Manual FM-104-FY-22-102, Customer Survey and Analysis Qualitative
Research Protocol.
Abstract: Federal agencies are required to survey their customers
to determine the kind and quality of services customers want and their
level of satisfaction with those services. The FEMA Public Assistance
Customer Satisfaction Surveys are used to monitor program performance
and assess service delivery. Survey results are used to ensure the
Agency is meeting the needs of FEMA applicants.
Affected Public: Not-for-profit institutions, State, Local or
Tribal Government.
Estimated Number of Respondents: 3,885.
Estimated Number of Responses: 3,885.
Estimated Total Annual Burden Hours: 1,839.
Estimated Total Annual Respondent Cost: $86,459.
Estimated Respondents' Operation and Maintenance Costs: $0.
Estimated Respondents' Capital and Start-Up Costs: $13,500.
Estimated Total Annual Cost to the Federal Government: $862,324.
Comments
Comments may be submitted as indicated in the ADDRESS caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Millicent Brown Wilson,
Records Management Branch Chief, Office of the Chief Administrative
Officer, Mission Support, Federal Emergency Management Agency,
Department of Homeland Security.
[FR Doc. 2022-26784 Filed 12-8-22; 8:45 am]
BILLING CODE 9111-24-P
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