Notice2022-26281
Agency Information Collection Activities: Proposed Collection; Comment Request; Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
December 2, 2022
Issuing agencies
Homeland Security DepartmentFederal Emergency Management Agency
Abstract
The Federal Emergency Management Agency (FEMA), as part of its continuing effort to reduce paperwork and respondent burden, invites the general public to take this opportunity to comment on an extension, with change, of a currently approved information collection. In accordance with the Paperwork Reduction Act of 1995, this notice seeks comments concerning the collection of Individual Assistance customer satisfaction survey responses and information for assessment and improvement of the delivery of disaster assistance to individuals and households.
Full Text
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<title>Federal Register, Volume 87 Issue 231 (Friday, December 2, 2022)</title>
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[Federal Register Volume 87, Number 231 (Friday, December 2, 2022)]
[Notices]
[Pages 74161-74162]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-26281]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-0022-0046; OMB No. 1660-0143]
Agency Information Collection Activities: Proposed Collection;
Comment Request; Federal Emergency Management Agency Individual
Assistance Customer Satisfaction Surveys
AGENCY: Federal Emergency Management Agency, Department of Homeland
Security.
ACTION: 60-Day notice of revision and request for comments.
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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public to take this opportunity to comment on an extension,
with change, of a currently approved information collection. In
accordance with the Paperwork Reduction Act of 1995, this notice seeks
comments concerning the collection of
[[Page 74162]]
Individual Assistance customer satisfaction survey responses and
information for assessment and improvement of the delivery of disaster
assistance to individuals and households.
DATES: Comments must be submitted on or before January 31, 2023.
ADDRESSES: To avoid duplicate submissions to the docket, please submit
comments at <a href="http://www.regulations.gov">www.regulations.gov</a> under Docket ID FEMA-0022-0046. Follow
the instructions for submitting comments.
All submissions received must include the agency name and Docket
ID. Regardless of the method used for submitting comments or material,
all submissions will be posted, without change, to the Federal
eRulemaking Portal at <a href="http://www.regulations.gov">http://www.regulations.gov</a>, and will include any
personal information you provide. Therefore, submitting this
information makes it public. You may wish to read the Privacy and
Security Notice that is available via a link on the homepage of
<a href="http://www.regulations.gov">www.regulations.gov</a>.
FOR FURTHER INFORMATION CONTACT: Jason Salazar, Program Analyst,
Recovery Directorate, FEMA at <a href="/cdn-cgi/l/email-protection#c58fa4b6aaabeb96a4a9a4bfa4b78583808884eba1adb6eba2aab3"><span class="__cf_email__" data-cfemail="c58fa4b6aaabeb96a4a9a4bfa4b78583808884eba1adb6eba2aab3">[email protected]</span></a> or (940) 268-
9245. You may contact the Information Management Division for copies of
the proposed collection of information at email address: <a href="/cdn-cgi/l/email-protection#ce888b838fe387a0a8a1bca3afbaa7a1a0e38da1a2a2abadbaa7a1a0bde383afa0afa9aba3aba0ba8ea8aba3afe0aaa6bde0a9a1b8"><span class="__cf_email__" data-cfemail="eaacafa7abc7a3848c8598878b9e838584c7a98586868f899e83858499c7a78b848b8d8f878f849eaa8c8f878bc48e8299c48d859c">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: This collection is in accordance with
Executive Orders 12862, Setting Customer Service Standards (58 FR
48257, Sept. 11, 1993) and 13571, Streamlining Service Delivery and
Improving Customer Service (76 FR 24339, May 2, 2011) requiring all
Federal Agencies to survey customers to determine the kind and quality
of services they want and their level of satisfaction with existing
services. The Government Performance and Results Act (GPRA) of 1993
(Pub. L. 103-62, 107 Stat. 285) requires agencies to set missions and
goals and measure performance against them and the GPRA Modernization
Act of 2010 (Pub. L. 111-352, 31 U.S.C. 1116) requires quarterly
performance assessments of government programs for the purposes of
assessing agency performance and improvement. FEMA will fulfill these
requirements by collecting customer satisfaction program information
through surveys of the Recovery Directorate's external customers.
This is a request to reduce burden hours in order to comply with
the Department of Homeland Security's Paperwork Reduction Act Burden
Reduction Initiative. Burden has been reduced in the following ways:
1. Corrected inaccurate burden per response for electronic survey
forms. Original estimates were prior to implementation of electronic
surveys. Completion times are faster than original estimates.
2. A higher percentage of respondents prefer email surveys in
recent years, which are faster to complete than phone surveys.
3. The burden hours allocated to qualitative research have been
reduced based on recent utilization.
No changes have been made to the currently approved survey forms.
This collection was previously approved in July 2021.
Collection of Information
Title: Federal Emergency Management Agency Individual Assistance
Customer Satisfaction.
Type of Information Collection: Extension, with change, of a
currently approved information collection.
OMB Number: 1660-0143.
FEMA Forms: FEMA Form FF-104-FY-21-159 (formerly 519-0-36), Initial
Survey--Phone; FEMA Form FF-104-FY-21-160 (formerly 519-0-37), Initial
Survey--Electronic; FEMA Form FF-104-FY-21-161 (formerly 519-0-38),
Contact Survey--Phone; FEMA Form FF-104-FY-21-162 (formerly 519-0-39),
Contact Survey--Electronic; FEMA Form FF-104-FY-21-163 (formerly 519-0-
40), Assessment Survey--Phone; FEMA Form FF-104-FY-21-164 (formerly
519-0-41), Assessment Survey--Electronic; Focus Groups; One-on-One
Interviews.
Abstract: Federal Agencies are required to survey their customers
to determine the kind and quality of services customers want and their
level of satisfaction with those services. Analysis from the survey is
used to measure whether FEMA is meeting its mission of being
accessible, timely, and effective when it comes to meeting the needs of
disaster survivors.
Affected Public: Individuals or households.
Estimated Number of Respondents: 38,200.
Estimated Number of Responses: 38,200.
Estimated Total Annual Burden Hours: 5,893.
Estimated Total Annual Respondent Cost: $239,314.
Estimated Respondents' Operation and Maintenance Costs: $0.
Estimated Respondents' Capital and Start-Up Costs: $18,750.
Estimated Total Annual Cost to the Federal Government: $1,936,402.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Millicent Brown Wilson,
Records Management Branch Chief, Office of the Chief Administrative
Officer, Mission Support, Federal Emergency Management Agency,
Department of Homeland Security.
[FR Doc. 2022-26281 Filed 12-1-22; 8:45 am]
BILLING CODE 9111-24-P
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