Notice2022-23232
Agency Information Collection Activities; Request for Comments; Announcement of Customer Service Survey
Primary source
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Published
October 26, 2022
Issuing agencies
Agency for International Development
Abstract
USAID's Performance Improvement Officer (PIO) will administer an annual, internal Customer Service Survey (CSS) and use staff feedback to improve customer service operations. USAID leadership uses CSS results to demonstrate their commitment to listening to customers, making data-informed decisions, and addressing customers' issues.
Full Text
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<title>Federal Register, Volume 87 Issue 206 (Wednesday, October 26, 2022)</title>
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[Federal Register Volume 87, Number 206 (Wednesday, October 26, 2022)]
[Notices]
[Page 64754]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-23232]
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Federal Register / Vol. 87, No. 206 / Wednesday, October 26, 2022 /
Notices
[[Page 64754]]
AGENCY FOR INTERNATIONAL DEVELOPMENT
Agency Information Collection Activities; Request for Comments;
Announcement of Customer Service Survey
AGENCY: U.S. Agency for International Development (USAID).
ACTION: Notice of information collection; request for comment.
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SUMMARY: USAID's Performance Improvement Officer (PIO) will administer
an annual, internal Customer Service Survey (CSS) and use staff
feedback to improve customer service operations. USAID leadership uses
CSS results to demonstrate their commitment to listening to customers,
making data-informed decisions, and addressing customers' issues.
DATES: USAID intends to issue the survey in late winter/early spring
2023. Comments are due November 25, 2022.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Maggie Strong, <a href="/cdn-cgi/l/email-protection#5c313d2f282e33323b1c292f3d3538723b332a"><span class="__cf_email__" data-cfemail="7d101c0e090f12131a3d080e1c1419531a120b">[email protected]</span></a>,
202-921-5104.
SUPPLEMENTARY INFORMATION: USAID, in accordance with the Paperwork
Reduction Act of 1995 (PRA) (44 U.S.C. 3506(c)(2)(A)), provides the
general public and Federal agencies with an opportunity to comment on
the proposed survey.
Title of Collection: USAID Internal Customer Service Survey (CSS).
OMB Control Number: 1840-NEW.
Type of Review: A new information collection.
Respondents/Affected Public: USAID institutional support
contractors, personal support contractors.
Total Estimated Number of Annual Responses: 1922.
Total Estimated Number of Annual Burden Hours: 256.2.
Abstract: The Customer Service Survey will be administered to USAID
staff, including contractors. USAID staff of all hiring mechanisms have
the opportunity to take the survey; participation is not mandatory.
USAID uses data for internal decision-making and data will not be made
public.
Margaret Emery Strong,
Senior Analyst, USAID.
[FR Doc. 2022-23232 Filed 10-25-22; 8:45 am]
BILLING CODE 6116-01-P
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