Proposed Rule2022-20829
Service Performance and Customer Satisfaction Reporting
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
September 30, 2022
Issuing agencies
Postal Regulatory Commission
Abstract
The Commission is proposing rules related to service performance and customer satisfaction reporting. This notice informs the public of the filing, invites public comment, and takes other administrative steps.
Full Text
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<title>Federal Register, Volume 87 Issue 189 (Friday, September 30, 2022)</title>
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[Federal Register Volume 87, Number 189 (Friday, September 30, 2022)]
[Proposed Rules]
[Pages 59363-59370]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-20829]
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POSTAL REGULATORY COMMISSION
39 CFR Part 3055
[Docket Nos. RM2022-7; Order No. 6275]
RIN 3211-AA32
Service Performance and Customer Satisfaction Reporting
AGENCY: Postal Regulatory Commission.
ACTION: Notice of proposed rulemaking.
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SUMMARY: The Commission is proposing rules related to service
performance and customer satisfaction reporting. This notice informs
the public of the filing, invites public comment, and takes other
administrative steps.
DATES: Comments are due: October 31, 2022.
ADDRESSES: For additional information, Order No. 6275 can be accessed
electronically through the Commission's website at <a href="https://www.prc.gov">https://www.prc.gov</a>.
Submit comments electronically via the Commission's Filing Online
system at <a href="https://www.prc.gov">https://www.prc.gov</a>. Those who cannot submit comments
electronically should contact the person identified in the FOR FURTHER
INFORMATION CONTACT section by telephone for advice on filing
alternatives.
FOR FURTHER INFORMATION CONTACT: David A. Trissell, General Counsel, at
202-789-6820.
SUPPLEMENTARY INFORMATION:
Table of Contents
I. Relevant Statutory Requirements
II. Background
III. Basis and Purpose of Proposed Rules
I. Relevant Statutory Requirements
Section 3652(e)(1) of title 39 of the United States Code requires
the Commission to prescribe the content and form of the public reports
that the Postal Service files with the Commission. 39 U.S.C.
3652(e)(1). In doing so, the Commission must attempt to provide the
public with timely information that is adequate to allow it to assess
the lawfulness of Postal Service rates, should attempt to avoid
unnecessary or unwarranted Postal Service effort and expense, and must
endeavor to protect the confidentiality of commercially sensitive
information. See id. The Commission may initiate proceedings to improve
the quality, accuracy, or completeness of Postal Service reporting
whenever it determines that the service performance data have become
significantly inadequate, could be significantly improved, or otherwise
require revision as necessitated by the public interest. 39 U.S.C.
3652(e)(2).
Additionally, section 3692 directs the Postal Service to develop
and maintain a publicly available online ``dashboard'' that provides
weekly service performance data for Market Dominant products and
mandates that the Commission provide reporting requirements for this
Postal Service dashboard as well as ``recommendations for any
modifications to the Postal Service's measurement systems necessary to
measure and publish the performance information'' located on the
dashboard. 39 U.S.C. 3692(b)(2), (c). The Postal Service is also
authorized to provide certain nonpostal services to the public and
other Governmental agencies and consequently required to periodically
report the quality of service for these nonpostal services. See 39
U.S.C. 3703-3705.
II. Background
Pursuant to 39 U.S.C. 503, 3652, 3653, 3692 and 3705, the
Commission initiated Docket No. RM2022-7 to update the service
performance reporting requirements codified in 39 CFR part 3055 and
make the aforementioned additions for dashboard and nonpostal product
reporting. On April 26, 2022, the Commission issued Order No. 6160,
proposing several modifications to the reporting requirements,
providing an opportunity for interested persons to comment, and
appointing a Public Representative.\1\ Included among these suggested
modifications were proposals to require the Postal Service to report
average actual days to delivery and point impact data, information
regarding the performance for each national operating plan target, and
data about mail excluded from measurement. Order No. 6160 at 5-6. The
Commission also solicited comments on how best to effectuate the
statutes requiring the Postal Service to report on nonpostal products
and implement a performance dashboard. Id. at 6-8.
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\1\ Advance Notice of Proposed Rulemaking to Revise Periodic
Reporting of Service Performance, April 26, 2022 (Order No. 6160).
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The Commission received a wide range of comments in response to
Order No. 6160, both discussing the suggested revisions and proposing
additional amendments to the reporting requirements.
III. Basis and Purpose of Proposed Rules
After reviewing the commenters' suggestions and analysis, the
Commission proposes the following rules.
[[Page 59364]]
First, the Commission proposes a provision requiring the Postal
Service to report average actual ``delivery days''--i.e., days in which
Market Dominant products are eligible for delivery--for each Market
Dominant product. The Commission finds the metric of average actual
delivery days an easier metric to understand for some mailers than the
percentage of on-time delivery metric. Under this proposed provision,
the Postal Service must also report the following information on
dispersion around the average: percent delivered within +1 day of
service standard, percent delivered within +2 days of service standard,
and percent delivered within +3 days of service standard. These data
must be reported for each Market Dominant product at the current
District, Postal Administrative Area (Area), and National levels both
quarterly in the Service Performance Measurement (SPM) reports and
annually in the Annual Compliance Review (ACR) reports.
Second, the Commission proposes a provision requiring the Postal
Service to report point impact data for the top 10 root causes of on-
time performance failures for each Market Dominant product (except
those included in Special Services) that did not meet its service
performance goal pursuant to Sec. 3055.2(d). Balancing the utility of
the data with the burden to the Postal Service, the Commission notes
that point impact data is useful for isolating significant drivers of
delay for products that do not meet their service performance goals
while avoiding the additional costs of reporting on products that do.
For First-Class Mail products that do not meet their service
performance goals, the Postal Service must report the top 10 root
causes of failure at both the Area level and National level. For the
remaining Market Dominant products that do not meet service performance
targets, the Postal Service must report the top 10 root causes of
failure at the National level. Reporting must occur annually in the
ACR.
Third, the Commission proposes that the Postal Service report data
related to its Site-Specific Operating Plans (SSOPs), by Region and
Division (as identified in the SSOPs) and at the National level, both
quarterly and annually. The Commission originally suggested that the
Postal Service report the performance for each national operating plan
target; however, because the Postal Service reported that it no longer
uses such targets, the Commission determined that SSOP information
should be utilized instead. While these new data do not specifically
address the performance of the entire postal network, they do provide
performance data (i.e., percent on-time performance for each SSOP
measurement category, such as ``Flat Sequencing System'') subdivided
into Regions and Divisions as well as at the National total.
Fourth, the Commission proposes that Postal Service report the
performance of each nonpostal product in the ACR, as required by 39
U.S.C. 3705. The Commission proposes that these performance data be
disaggregated by District and Area as well as for the Nation on an
annual and quarterly basis.
Fifth, the Commission proposes that the Postal Service report: (a)
mail excluded from measurement, disaggregated by reason(s) for
exclusion; and (b) mail volumes measured and unmeasured by Full Service
Intelligent Mail barcode (IMb). With respect to reporting such mail
volumes disaggregated by reason for exclusion, the Commission proposes
that the current quarterly report (filed as a spreadsheet attachment to
the Postal Service's quarterly reports on service performance) be
modified to include the number of mailpieces excluded from measurement
for each exclusion category as well as the percentage of the total
exclusions represented by that exclusion category. This additional
reporting is warranted because the percentage calculations alone
without the supporting volume data do not allow for the evaluation of
performance trends over time. The Postal Service must report these data
both on a quarterly basis on the same schedule as its Quarterly Reports
pursuant to 39 CFR part 3055, subpart B (in other words, 40 days after
the close of the quarter) and annually in the ACR. Regarding the report
on mail volume measured and unmeasured by IMb, for each field in the
current form (filed as a spreadsheet attachment to the Postal Service's
quarterly reports on service performance), the Postal Service should
also present the same data point from the same period in the previous
year. In addition, the Postal Service should present for each product
category: (1) the percentage of mailpieces in measurement compared to
total mailpieces; (2) the percentage of mailpieces not in measurement
compared to total mailpieces; (3) the percentage of Full-Service IMb
mailpieces in measurement compared to total IMb Full-Service
mailpieces; and (4) the percentage of Full-Service IMb mailpieces not
in measurement compared to total IMb Full-Service mailpieces. These
additional data points will be valuable for mailers and the Commission
to evaluate measured and unmeasured mail volumes over time. The Postal
Service should report these data on a quarterly basis, 60 days after
the close of each quarter, and annually in the ACR. The Commission also
proposes codifying the existing requirement that the Postal Service
must provide descriptions of the current methodologies used to verify
the accuracy, reliability, and representativeness of service
performance data for each service performance measurement system 90
days after the close of each fiscal year.\2\
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\2\ Docket No. PI2016-1, Order Enhancing Service Performance
Requirements and Closing Docket, August 26, 2016, at 41 (Order No.
3490).
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Sixth, pursuant to 39 U.S.C. 3692(b)(2) and (c), the Commission
proposes the specific requirements for the Postal Service's online
dashboard of service performance data for each Market Dominant product.
The Commission proposes requiring the Postal Service to present service
performance results for each ZIP Code, District, and Area, as well as
at the National level, updated on a weekly basis. The dashboard should
include a 5-Digit ZIP Code lookup feature that allows the user to see
the service performance results for their ZIP Code and match their ZIP
Codes with the corresponding District and Area. With respect to the
specific service performance information available on the dashboard, it
must provide the following data (at a minimum): (1) service performance
(measured as a percent on-time delivery and average delivery days) by
each Market Dominant mail class, product, and applicable service
standard by District, Area, Nation, and 5-Digit ZIP Code; (2) service
performance (measured as a percent on-time delivery and average
delivery days) by Market Dominant mail class, product, and applicable
service standard, by time period of the user's selection, along with
the previous two fiscal years; and (3) service performance (measured as
a percent on-time delivery and average delivery days) by Market
Dominant mail class, product, and applicable service standard based on
a selected pair of origin/destination 3-Digit or 5-Digit ZIP Code that
a user would choose. The dashboard should improve transparency, promote
accountability, provide actionable data, and thus lead to improved
service performance. The Commission also proposes that the Postal
Service report several other categories of mail on the dashboard: (1)
political and election mail; (2) Reply Mail within the First-Class
Single-Piece Mail category; and (3)
[[Page 59365]]
nonprofit mail (specifically USPS Marketing Mail mailpieces that
qualify for reduced rates pursuant to 39 U.S.C. 3626(a)(6) and the
regulations promulgated thereunder and Periodicals mailpieces that
qualify for reduced rates pursuant to 39 U.S.C. 3626(a)(4) and the
regulations promulgated thereunder).
Seventh, the Commission proposes to formally codify requirements
that will ensure the continuation of the existing auditing program \3\
and to consolidate the existing requirements (which are dispersed in
multiple orders).\4\ Therefore, consistent with the existing auditing
program, the Commission proposes to require that: (1) the Postal
Service shall continue with its program to provide third-party audits
of its service performance measurement systems; (2) for any measure
deemed by the auditor to be not achieved or partially achieved, the
Postal Service shall continue to include its response explaining the
Postal Service's mitigation plan; (3) the Postal Service shall file
each audit report (and its response) with the Commission no later than
60 days after each applicable reporting quarter; and (4) the audit
reports shall continue to specifically include inbound and outbound
single-piece First-Class Mail International and the Green Card option
of the Return Receipt as well as the metrics used to perform the audits
and analysis specific to these types of services.
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\3\ See, e.g., FY 2022 Q2 Service Performance Measurement
System--Cover Letter and Audit Report, Audit Response, and Measured/
Unmeasured Volumes Report, May 31, 2022. The audit reports are
published on the Commission's website, available at <a href="https://www.prc.gov">https://www.prc.gov</a>; tab ``Reports/Data Service Reports'' and follow the
``USPS Reports'' hyperlink.
\4\ See Order No. 4697 at 67; Docket No. PI2019-1, Order
Granting Request and Approving Use of Internal Service Performance
Measurement System, July 1, 2020, at 10-11 (Order No. 5576).
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Finally, the Commission proposes several typographical changes to
the existing regulations, including updates to terminology and deleting
unnecessary references.
List of Subjects in 39 CFR Part 3055
Administrative practice and procedure, Reporting and recordkeeping
requirements.
For the reasons stated in the preamble, the Commission proposes to
amend 39 CFR part 3055 as follows:
PART 3055--SERVICE PERFORMANCE AND CUSTOMER SATISFACTION REPORTING
0
1. The authority citation for part 3055 is revised to read as follows:
Authority: 39 U.S.C. 503; 3652; 3653; 3692(b) and (c); 3705.
Subpart A--Annual Reporting of Service Performance Achievements
0
2. Revise Sec. 3055.1 to read as follows:
Sec. 3055.1 Annual Reporting of service performance achievements.
For each Market Dominant product specified in the Mail
Classification Schedule in part 3040, appendix A to subpart A of part
3040 of this chapter (and for each competitive nonpostal service
product specified in the Mail Classification Schedule in part 3040,
appendix B to subpart A of part 3040 of this chapter), the Postal
Service shall file a report as part of the section 3652 report
addressing service performance achievements for the preceding fiscal
year.
0
3. Amend Sec. 3055.2 by revising paragraphs (a) and (j) and by adding
paragraphs (l) through (n) to read as follows:
Sec. 3055.2 Contents of the annual report of service performance
achievements.
(a) The items in paragraphs (b) through (n) of this section shall
be included in the annual report of service performance achievements.
* * * * *
(j) Documentation showing how data reported at a given level of
aggregation were derived from data reported at greater levels of
disaggregation. Such documentation shall be in electronic format with
all data links preserved. It shall show all formulas used, including
volumes and other weighting factors. Any graphical representation of
data provided shall also be accompanied by the underlying data
presented in spreadsheet form.
* * * * *
(l) For each Market Dominant product, the average time in which the
product was delivered, measured by actual delivery days, during the
previous fiscal year, provided at the District, Postal Administrative
Area, and National levels. ``Actual delivery days'' shall include all
days in which Market Dominant products are eligible for delivery,
excluding Sundays and holidays. Such information shall include the
following information on dispersion around the average:
(1) The percent of mailpieces delivered within +1 day of the
applicable service standard;
(2) The percent of mailpieces delivered within +2 days of the
applicable service standard; and
(3) The percent of mailpieces delivered within +3 days of the
applicable service standard.
(m) A description of each Site-Specific Operating Plan, including
on-time service performance (as a percentage rounded to one decimal
place) for each Site-Specific Operating Plan measurement category
during the previous fiscal year. Such information shall be at the
National level and disaggregated by Division and Region.
(n) A description of the total mail measured and excluded from
measurement. Such description shall include:
(1) For each class of Market Dominant products (except Special
Services), a report of the reasons that mailpieces were excluded from
measurement during the previous fiscal year. The report shall include:
(i) The exclusion reason;
(ii) The exclusion description;
(iii) The number of mailpieces excluded from measurement, which is
the sum of all mailpieces excluded from measurement for the individual
exclusion reason; and
(iv) The exclusion reason as a percent of total mailpieces excluded
from measurement, which is the number of mailpieces excluded from
measurement (i.e., provided in paragraph (n)(1)(iii) of this section)
divided by the sum of all mailpieces excluded from measurement across
all exclusion reason categories (i.e., the sum of all values provided
in paragraph (n)(1)(iii) of this section).
(2) The report described in paragraph (n)(1) of this section shall
follow the format as shown below:
[[Page 59366]]
Table 1 to Paragraph (n)(2)--Exclusion Reasons Report for Fiscal Year
----------------------------------------------------------------------------------------------------------------
Number of
Exclusion mailpieces Exclusion reason
Exclusion reason description excluded from as a percent of
measurement total exclusions
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
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(3) For each class of Market Dominant products and for each Market
Dominant product (except Special Services), a description of the mail
volumes measured and un-measured during the previous fiscal year. The
description shall explain in detail any notations regarding the Postal
Service's inability to collect any data. Corresponding data shall also
be provided for the same period last year (SPLY).
(4) The report described in paragraph (n)(3) of this section shall
follow the format as shown below:
Table 2 to paragraph (n)(4)--Total Mail Measured/Unmeasured Volumes Report for Fiscal Year
----------------------------------------------------------------------------------------------------------------
[caret][caret] [caret][caret] [caret][caret]
Class/product -----------------------------------------------------------------------------------
Prior FY SPLY Prior FY SPLY Prior FY SPLY
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces (RPW-
ODIS)
Total Number of Pieces in
Measurement
Total Number of Pieces
Eligible for Full-Service
IMb
Total Number of Full-Service
IMb Pieces Included in
Measurement
Total Number of Full-Service
IMb Pieces Excluded from
Measurement
Total Number of Pieces Not
in Measurement
% of Pieces in Measurement
Compared to Total Pieces
% of Pieces Not in
Measurement Compared to
Total Pieces
% of Full-Service IMb Pieces
in Measurement Compared to
Total IMb Full-Service
Pieces
% of Full-Service IMb Pieces
Not in Measurement Compared
to Total IMb Full-Service
Pieces
----------------------------------------------------------------------------------------------------------------
(5) Descriptions of the current methodologies used to verify the
accuracy, reliability, and representativeness of service performance
data for each service performance measurement system.
Sec. 3055.7 [Removed and Reserved].
0
4. Remove and reserve Sec. 3055.7.
0
5. Amend Sec. 3055.20 by revising paragraphs (a) and (b) and by adding
paragraph (c) to read as follows:
Sec. 3055.20 First-Class Mail.
(a) For each of the Single-Piece Letters/Postcards, Presorted
Letters/Postcards, and Flats products within the First-Class Mail
class, report the on-time service performance (as a percentage rounded
to one decimal place), disaggregated by mail subject to the overnight,
2-day, 3-day, 4-day, and 5-day service standards, as well as in the
aggregate for the 3-to-5-day service standards.
(b) For each of the Outbound Single-Piece First-Class Mail
International and Inbound Letter Post products within the First-Class
Mail class, report the on-time service performance (as a percentage
rounded to one decimal place), disaggregated by mail subject to the 2-
day, 3-day, 4-day, and 5-day service standards, as well as in the
aggregate for the 3-to-5-day service standards and in the aggregate for
all service standards combined.
(c) For each product that does not meet its service goal during the
reporting period, report the point impact data for the top ten root
causes of on-time service performance failures, at the Postal
Administrative Area and National levels, during the previous fiscal
year. ``Point impact data'' means the number of percentage points by
which on-time performance decreased due to a specific root cause of
failure. Identification and a description of all potential root causes
of failure assigned during the previous fiscal year and any changes to
the Postal Service's methodology for calculating point impact data
shall be included.
0
6. Revise Sec. 3055.21 to read as follows:
Sec. 3055.21 USPS Marketing Mail.
(a) For each product within the USPS Marketing Mail class, report
the on-time service performance (as a percentage rounded to one decimal
place).
(b) For each product within the USPS Marketing Mail class that does
not meet its service goal during the reporting period, report the point
impact data for the top ten root causes of on-time service performance
failures, at the
[[Page 59367]]
National level, during the previous fiscal year. ``Point impact data''
means the number of percentage points by which on-time performance
decreased due to a specific root cause of failure. Identification and a
description of all potential root causes of failure assigned during the
previous fiscal year and any changes to the Postal Service's
methodology for calculating point impact data shall be included.
0
7. Revise Sec. 3055.22 to read as follows:
Sec. 3055.22 Periodicals.
(a) For each product within the Periodicals class, report the on-
time service performance (as a percentage rounded to one decimal
place).
(b) For each product within the Periodicals class that does not
meet its service goal during the reporting period, report the point
impact data for the top ten root causes of on-time service performance
failures, at the National level, during the previous fiscal year.
``Point impact data'' means the number of percentage points by which
on-time performance decreased due to a specific root cause of failure.
Identification and a description of all potential root causes of
failure assigned during the previous fiscal year and any changes to the
Postal Service's methodology for calculating point impact data shall be
included.
0
8. Revise Sec. 3055.23 to read as follows:
Sec. 3055.23 Package Services.
(a) For each product within the Package Services class, report the
on-time service performance (as a percentage rounded to one decimal
place).
(b) For each product within the Package Services class that does
not meet its service goal during the reporting period, report the point
impact data for the top ten root causes of on-time service performance
failures, at the National level, during the previous fiscal year.
``Point impact data'' means the number of percentage points by which
on-time performance decreased due to a specific root cause of failure.
Identification and a description of all potential root causes of
failure assigned during the previous fiscal year and any changes to the
Postal Service's methodology for calculating point impact data shall be
included.
0
9. Add Sec. 3055.25 to read as follows:
Sec. 3055.25 Nonpostal products.
For each product that is a nonpostal service authorized pursuant to
39 U.S.C. chapter 37, the Postal Service shall report the on-time
service performance (as a percentage rounded to one decimal place).
Subpart B--Periodic Reporting of Service Performance Achievements
0
10. Revise Sec. 3055.30 to read as follows:
Sec. 3055.30 Periodic reporting of service performance achievements.
For each Market Dominant product specified in the Mail
Classification Schedule in part 3040, appendix A to subpart A of part
3040 of this chapter (and for each competitive nonpostal service
product specified in the Mail Classification Schedule in part 3040,
appendix B to subpart A of part 3040 of this chapter), the Postal
Service shall file a Quarterly Report with the Commission addressing
service performance achievements for the preceding fiscal quarter
(within 40 days of the close of each fiscal quarter, except where
otherwise specified by the Commission).
0
11. Amend Sec. 3055.31 by revising paragraphs (a) and (d) and by
adding paragraphs (f) through (i) to read as follows:
Sec. 3055.31 Contents of the Quarterly Report of service performance
achievements.
(a) The items in paragraphs (b) through (h) of this section shall
be included in the quarterly report of service performance
achievements.
* * * * *
(d) Documentation showing how data reported at a given level of
aggregation were derived from data reported at greater levels of
disaggregation. Such documentation shall be in electronic format with
all data links preserved. It shall show all formulas used, including
volumes and other weighting factors. Any graphical representation of
data provided shall also be accompanied by the underlying data
presented in spreadsheet form.
* * * * *
(f) For each Market Dominant product, the average time in which the
product was delivered, measured by actual delivery days, during the
previous fiscal quarter, provided at the District, Postal
Administrative Area, and National levels. ``Actual delivery days''
shall include all days in which Market Dominant products are eligible
for delivery, excluding Sundays and holidays. Such information shall
include the following information on dispersion around the average:
(1) The percent of mailpieces delivered within +1 day of the
applicable service standard;
(2) The percent of mailpieces delivered within +2 days of the
applicable service standard; and
(3) The percent of mailpieces delivered within +3 days of the
applicable service standard.
(g) A description of each Site-Specific Operating Plan, including
on-time service performance (as a percentage rounded to one decimal
place) for each Site-Specific Operating Plan measurement category
during the previous fiscal quarter. Such information shall be by Nation
and disaggregated by Division and Region.
(h) A description of the total mail measured and excluded from
measurement. Such description shall include:
(1) For each class of Market Dominant products (except Special
Services), a report of the reasons that mailpieces were excluded during
the previous fiscal quarter. The report shall include:
(i) The exclusion reason;
(ii) The exclusion reason description;
(iii) The number of mailpieces excluded from measurement, which is
the sum of all mailpieces excluded from measurement for the individual
exclusion reason; and
(iv) The exclusion reason as a percent of total mailpieces excluded
from measurement, which is the number of mailpieces excluded from
measurement (i.e., provided in paragraph (h)(1)(iii) of this section)
divided by the sum of all mailpieces excluded from measurement across
all exclusion reason categories (i.e., the sum of all values in
provided in paragraph (h)(1)(iii) of this section).
(v) The report shall include information from each quarter in the
applicable fiscal year.
(2) The report described in paragraph (h)(1) of this section shall
follow the format as shown below:
[[Page 59368]]
Table 1 to Paragraph (h)(2)--Exclusion Reasons Report for Fiscal Quarter
----------------------------------------------------------------------------------------------------------------
Number of mailpieces excluded Exclusion reason as a percent
Exclusion from measurement of total exclusions
Exclusion reason description ---------------------------------------------------------------
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
(3) For each class of Market Dominant products and for each Market
Dominant product (except Special Services), a description of the mail
volumes measured and unmeasured during the previous fiscal quarter. The
description shall explain in detail any notations regarding the Postal
Service's inability to collect any data. Corresponding data shall also
be provided for the same period last year (SPLY). Each report is due
within 60 days of the close of each fiscal quarter.
(4) The report described in paragraph (h)(3) of this section shall
follow the format as shown below:
Table 2 to Paragraph (h)(4)--Total Mail Measured/Unmeasured Volumes Report for Fiscal Quarter
----------------------------------------------------------------------------------------------------------------
[caret][caret] [caret][caret] [caret][caret]
Class/Product -----------------------------------------------------------------------------------
Prior FQ SPLY Prior FQ SPLY Prior FQ SPLY
----------------------------------------------------------------------------------------------------------------
Total Number of Pieces (RPW-
ODIS)
Total Number of Pieces in
Measurements
Total Number of Pieces
Eligible for Full-Service
IMb
Total Number of Full-Service
IMb Pieces Included in
Measurement
Total Number of Full-Service
IMb Pieces Excluded from
Measurement
Total Number of Pieces Not
in Measurement
% of Pieces in Measurement
Compared to Total Pieces
% of Pieces Not in
Measurement Compared to
Total Pieces
% of Full-Service IMb Pieces
in Measurement Compared to
Total IMb Full-Service
Pieces
% of Full-Service IMb Pieces
Not in Measurement Compared
to Total IMb Full-Service
Pieces
----------------------------------------------------------------------------------------------------------------
(i) A report of quarterly third-party audit results of its internal
service performance measurement system for Market Dominant products.
This report shall include a description of the audit measures used and
the audit results specific to inbound and outbound single-piece First-
Class Mail International and the Green Card option of the Return
Receipt service. For any measure deemed by the auditor to be not
achieved or only partially achieved, the Postal Service shall include
in its report an explanation of its plan to achieve said measure in the
future. Each report is due within 60 days of the close of each fiscal
quarter.
0
12. Revise Sec. 3055.45 to read as follows:
Sec. 3055.45 First-Class Mail.
(a) Single-Piece Letters/Postcards, Presorted Letters/Postcards,
and Flats. For each of the Single-Piece Letters/Postcards, Presorted
Letters/Postcards, and Flats products within the First-Class Mail
class, report the:
(1) On-time service performance (as a percentage rounded to one
decimal place), disaggregated by mail subject to the overnight, 2-day,
3-day, 4-day, and 5-day service standards, as well as in the aggregate
for the 3-to-5-day service standards, provided at the District, Postal
Administrative Area, and National levels; and
(2) Service variance (as a percentage rounded to one decimal place)
for mail delivered within +1 day, +2 days, and +3 days of its
applicable service standard, disaggregated by mail subject to the
overnight, 2-day, 3-day, 4-day, and 5-day service standards, as well as
in the aggregate for the 3-to-5-day service standards, provided at the
District, Postal Administrative Area, and National levels.
(b) Outbound Single-Piece First-Class Mail International and
Inbound Letter Post. For each of the Outbound Single-Piece First-Class
Mail International and Inbound Letter Post products within the First-
Class Mail class, report the:
(1) On-time service performance (as a percentage rounded to one
decimal place), disaggregated by mail subject to the 2-day, 3-day, 4-
day, and 5-day service standards, as well as in the aggregate for the
3-to-5-day service standards and in the aggregate for all service
standards combined, provided at the Postal Administrative Area and
National levels; and
(2) Service variance (as a percentage rounded to one decimal place)
for mail delivered within +1 day, +2 days, and +3 days of its
applicable service standard, disaggregated by mail subject
[[Page 59369]]
to the overnight, 2-day, 3-day, 4-day, and 5-day service standards, as
well as in the aggregate for the 3-to-5-day service standards and in
the aggregate for all service standards combined, provided at the
Postal Administrative Area and National levels.
0
13. Revise Sec. 3055.50 to read as follows:
Sec. 3055.50 USPS Marketing Mail.
(a) For each product within the USPS Marketing Mail class, report
the on-time service performance (as a percentage rounded to one decimal
place), disaggregated by the Destination Entry (2-day), Destination
Entry (3-day through 4-day), Destination Entry (5-day through 10-day),
End-to-End (3-day through 5-day), End-to-End (6-day through 10-day),
and End-to-End (11-day through 22-day) entry mail/service standards,
provided at the District, Postal Administrative Area, and National
levels.
(b) For each product within the USPS Marketing Mail class, report
the service variance (as a percentage rounded to one decimal place) for
mail delivered within +1 day, +2 days, and +3 days of its applicable
service standard, disaggregated by the Destination Entry (2-day),
Destination Entry (3-day through 4-day), Destination Entry (5-day
through 10-day), End-to-End (3-day through 5-day), End-to-End (6-day
through 10-day), and End-to-End (11-day through 22-day) entry mail/
service standards, provided at the District, Postal Administrative
Area, and National levels.
0
14. Amend Sec. 3055.55 to revise the introductory text of paragraph
(a) to read as follows:
Sec. 3055.55 Periodicals.
(a) In-County Periodicals. For the In-County Periodicals product
within the Periodicals class, report the:
* * * * *
0
15. Revise Sec. 3055.60 to read as follows:
Sec. 3055.60 Package Services.
(a) For each product within the Package Services class, report the-
on-time service performance (as a percentage rounded to one decimal
place), disaggregated by the Destination Entry and End-to-End entry
mail, provided at the District, Postal Administrative Area, and
National levels.
(b) For each product within the Package Services class, report the
service variance (as a percentage rounded to one decimal place) for
mail delivered within +1 day, +2 days, and +3 days of its applicable
service standard, disaggregated by the Destination Entry and End-to-End
entry mail, provided at the District, Postal Administrative Area, and
National levels.
Sec. 3055.65 [Amended]
0
16. Amend Sec. 3055.65 by removing paragraph (b)(1) and redesignating
paragraphs (b)(2) through (5) as paragraphs (b)(1) through (4).
0
17. Add Sec. 3055.70 to read as follows:
Sec. 3055.70 Nonpostal Products.
For each product that is a nonpostal service authorized pursuant to
39 U.S.C. chapter 37, the Postal Service shall report the on-time
service performance (as a percentage rounded to one decimal place),
provided at the District, Postal Administrative Area, and National
levels.
0
18. Add subpart D to read as follows:
Subpart D--Public Performance Dashboard
Sec.
3055.100 Definitions applicable to this subpart.
3055.101 Public Performance Dashboard.
3055.102 Contents of the Public Performance Dashboard.
3055.103 Format for data provided in the Public Performance
Dashboard.
Sec. 3055.100 Definitions applicable to this subpart.
(a) Actual delivery days refers to all days in which Market
Dominant products are eligible for delivery, excluding Sundays and
holidays.
(b) Election mail refers to items such as ballots, voter
registration cards, and absentee applications that an authorized
election official creates for voters.
(c) Nonprofit mail refers to USPS Marketing Mail mailpieces that
qualify for reduced rates pursuant to 39 U.S.C. 3626(a)(6) and the
regulations promulgated thereunder and Periodicals mailpieces that
qualify for reduced rates pursuant to 39 U.S.C. 3626(a)(4) and the
regulations promulgated thereunder.
(d) Political mail refers to any mailpiece sent for political
campaign purposes by a registered candidate, a campaign committee, or a
committee of a political party to promote candidates, referendums, or
campaigns.
Sec. 3055.101 Public Performance Dashboard.
The Postal Service shall develop and maintain a publicly available
website with an interactive web-tool that provides performance
information for Market Dominant products. This website shall be updated
on a weekly basis, no later than one month from the date of data
collection. The website shall include, at a minimum, the reporting
requirements specified in Sec. 3055.102 and adhere to the formatting
requirements specified in Sec. 3055.103.
Sec. 3055.102 Contents of the Public Performance Dashboard.
(a) The items in paragraphs (b) through (l) of this section shall
be included in the Public Performance Dashboard.
(b) Within each class of Market Dominant products, for each Market
Dominant product and each service standard applicable to each Market
Dominant product:
(1) The on-time service performance (as a percentage rounded to one
decimal place) for the Nation;
(2) The on-time service performance (as a percentage rounded to one
decimal place) for each Postal Administrative Area;
(3) The on-time service performance (as a percentage rounded to one
decimal place) for each District; and
(4) The on-time service performance (as a percentage rounded to one
decimal place) for each 5-Digit ZIP Code.
(c) Within each class of Market Dominant products, for each Market
Dominant product and each applicable service standard:
(1) The average time in which the product was delivered, measured
by actual delivery days, for the Nation;
(2) The average time in which the product was delivered, measured
by actual delivery days, for each Postal Administrative Area;
(3) The average time in which the product was delivered, measured
by actual delivery days, for each District; and
(4) The average time in which the product was delivered, measured
by actual delivery days, for each 5-Digit ZIP Code.
(d) Within each class of Market Dominant products, for each Market
Dominant product and each applicable service standard:
(1) The on-time service performance (as a percentage rounded to one
decimal place) for any given time period that can be selected by a
dashboard user within the previous two fiscal years; and
(2) The average time in which the product was delivered, measured
by actual delivery days, for any given time period that can selected by
the dashboard user within the previous two fiscal years.
(e) Within each class of Market Dominant products, for each Market
Dominant product and each applicable service standard:
(1) The on-time service performance (as a percentage rounded to one
decimal
[[Page 59370]]
place) for any given pair of origin/destination 3-Digit or 5-Digit ZIP
Codes that can be selected by a dashboard user; and
(2) The average time in which the product was delivered, measured
by actual delivery days, for any given pair of origin/destination 3-
Digit or 5-Digit ZIP Codes to be selected by the dashboard user.
(f) For Political mail:
(1) The on-time service performance (as a percentage rounded to one
decimal place) for the Nation;
(2) The on-time service performance (as a percentage rounded to one
decimal place) for each Postal Administrative Area;
(3) The on-time service performance (as a percentage rounded to one
decimal place) for each District;
(4) The on-time service performance (as a percentage rounded to one
decimal place) for each 5-Digit ZIP Code;
(5) The average time in which the mailpieces were delivered,
measured by actual delivery days, for the Nation;
(6) The average time in which the mailpieces were delivered,
measured by actual delivery days, for each Postal Administrative Area;
(7) The average time in which the mailpieces were delivered,
measured by actual delivery days, for each District; and
(8) The average time in which the mailpieces were delivered,
measured by actual delivery days, for each 5-Digit ZIP Code.
(g) For Election mail:
(1) The on-time service performance (as a percentage rounded to one
decimal place) for the Nation;
(2) The on-time service performance (as a percentage rounded to one
decimal place) for each Postal Administrative Area;
(3) The on-time service performance (as a percentage rounded to one
decimal place) for each District;
(4) The on-time service performance (as a percentage rounded to one
decimal place) for each 5-Digit ZIP Code;
(5) The average time in which the mailpieces were delivered,
measured by actual delivery days, for the Nation;
(6) The average time in which the mailpieces were delivered,
measured by actual delivery days, for each Postal Administrative Area;
(7) The average time in which the mailpieces were delivered,
measured by actual delivery days, for each District; and
(8) The average time in which the mailpieces were delivered,
measured by actual delivery days, for each 5-Digit ZIP Code.
(h) For the First-Class Mail that the Postal Service identifies as
Single-Piece Reply Mail:
(1) The on-time service performance (as a percentage rounded to one
decimal place) for the Nation;
(2) The on-time service performance (as a percentage rounded to one
decimal place) for each Postal Administrative Area;
(3) The on-time service performance (as a percentage rounded to one
decimal place) for each District;
(4) The on-time service performance (as a percentage rounded to one
decimal place) for each 5-Digit ZIP Code;
(5) The average time in which the mailpieces were delivered,
measured by actual delivery days, for the Nation;
(6) The average time in which the mailpieces were delivered,
measured by actual delivery days, for each Postal Administrative Area;
(7) The average time in which the mailpieces were delivered,
measured by actual delivery days, for each District; and
(8) The average time in which the mailpieces were delivered,
measured by actual delivery days, for each 5-Digit ZIP Code.
(i) For Nonprofit mail (within Periodicals and USPS Marketing Mail
classes of mail):
(1) The on-time service performance (as a percentage rounded to one
decimal place) for the Nation;
(2) The on-time service performance (as a percentage rounded to one
decimal place) for each Postal Administrative Area;
(3) The on-time service performance (as a percentage rounded to one
decimal place) for each District;
(4) The on-time service performance (as a percentage rounded to one
decimal place) for each 5-Digit ZIP Code;
(5) The average time in which the mailpieces were delivered,
measured by actual delivery days, for the Nation;
(6) The average time in which the mailpieces were delivered,
measured by actual delivery days, for each Postal Administrative Area;
(7) The average time in which the mailpieces were delivered,
measured by actual delivery days, for each District; and
(8) The average time in which the mailpieces were delivered,
measured by actual delivery days, for each 5-Digit ZIP Code.
(9) The point impact data for the top ten root causes of on-time
service performance failures, at the Postal Administrative Area and
National levels. ``Point impact data'' means the number of percentage
points by which on-time performance decreased due to a specific root
cause of failure. Identification and a description of all potential
root causes of failure assigned during the previous fiscal year and any
changes to the Postal Service's methodology for calculating point
impact data shall be included.
(j) For each Market Dominant product and applicable service
standard, the on-time service performance target currently in effect,
as well as the on-time service performance target for the previous
fiscal year.
(k) A summary of the methodology used to group 5-Digit ZIP Codes
into the Postal Administrative Areas and Districts with links to more
detailed explanations if applicable.
(l) An application that would allow a dashboard user to initiate a
query in order to access, for each Market Dominant product and
applicable service standard, the on-time service performance (as a
percentage rounded to one decimal place) and average time in which a
mailpiece is delivered by inputting the user's street address, 5-Digit
ZIP Code, or post office box.
Sec. 3055.103 Format for data provided in the Public Performance
Dashboard.
(a) The results of a user-initiated query and the data underlying
the query results should be exportable via a machine-readable format,
including but not limited to a comma-separated data file, an Excel
spreadsheet, XML, or a JSON file, and such data should be made
accessible to any person or entity utilizing tools and methods designed
to facilitate access to and extraction of data in bulk, such as an
Application Programming Interface (API).
(b) When there is a negative deviation from service performance
standards, the dashboard should clearly indicate such deviation from
expected performance and present the service performance from the prior
week and the same period last year.
By the Commission.
Erica A. Barker,
Secretary.
[FR Doc. 2022-20829 Filed 9-29-22; 8:45 am]
BILLING CODE 7710-FW-P
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</html>Indexed from Federal Register on September 30, 2022.
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