Notice2022-19406
Commission Information Collection Activities (Proposed FERC-1001 and FERC-1002); Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
September 8, 2022
Issuing agencies
Energy DepartmentFederal Energy Regulatory Commission
Abstract
In compliance with the requirements of the Paperwork Reduction Act of 1995, the Federal Energy Regulatory Commission (Commission or FERC) staff is soliciting public comment on the proposed surveys FERC- 1001 (Hotline and Helpline Survey) and FERC-1002 (Customer Engagement Management Survey).
Full Text
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<title>Federal Register, Volume 87 Issue 173 (Thursday, September 8, 2022)</title>
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[Federal Register Volume 87, Number 173 (Thursday, September 8, 2022)]
[Notices]
[Pages 54998-55000]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-19406]
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DEPARTMENT OF ENERGY
Federal Energy Regulatory Commission
[Docket No. AD22-14-000]
Commission Information Collection Activities (Proposed FERC-1001
and FERC-1002); Comment Request
AGENCY: Federal Energy Regulatory Commission.
ACTION: Notice of proposed information collections and request for
comments.
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SUMMARY: In compliance with the requirements of the Paperwork Reduction
Act of 1995, the Federal Energy Regulatory Commission (Commission or
FERC) staff is soliciting public comment on the proposed surveys FERC-
1001 (Hotline and Helpline Survey) and FERC-1002 (Customer Engagement
Management Survey).
DATES: Comments on the proposed collections of information are due
November 7, 2022.
ADDRESSES: You may submit comments (identified by Docket No. AD22-14-
000) by the following methods. Electronic filing through <a href="http://www.ferc.gov">http://www.ferc.gov</a>, is preferred.
<bullet> Electronic Filing: Documents must be filed in acceptable
native applications and print-to-PDF, but not in scanned or picture
format.
<bullet> For those unable to file electronically, comments may be
filed by USPS mail or by hand (including courier) delivery.
[cir] Mail via U.S. Postal Service only, addressed to: Federal
Energy Regulatory Commission, Secretary of the Commission, 888 First
Street NE, Washington, DC 20426.
[cir] Hand (including courier) delivery to: Federal Energy
Regulatory Commission, 12225 Wilkins Avenue, Rockville, MD 20852.
Please identify whether your comments relate to proposed collection
FERC-1001 (Hotline and Helpline Survey) and/or FERC-1002 (Customer
Engagement Management Survey).
Instructions: All submissions must be formatted and filed in
accordance with submission guidelines at: Guides [bond] Federal Energy
Regulatory Commission (<a href="http://ferc.gov">ferc.gov</a>) (<a href="https://www.ferc.gov/guides">https://www.ferc.gov/guides</a>). For
user assistance, contact FERC Online Support by email at
<a href="/cdn-cgi/l/email-protection#f79192859498999b9e999284828787988583b7cb96d79f859291ca" http: ferc.gov">ferc.gov</a>">ferconlinesupport@<a href="http://ferc.gov">ferc.gov</a></a>, or by phone at (866) 208-3676 (toll-free).
Docket: Users interested in receiving automatic notification of
activity in this docket may subscribe to the docket using
eSubscription, FERC Online--Log In (<a href="https://ferconline.ferc.gov/LogIn.aspx">https://ferconline.ferc.gov/LogIn.aspx</a>). Users interested in viewing or downloading comments and
issuances in this docket may do so using eLibrary, eLibrary [bond]
General search (<a href="http://ferc.gov">ferc.gov</a>) (<a href="https://elibrary.ferc.gov/eLibrary/search">https://elibrary.ferc.gov/eLibrary/search</a>).
FOR FURTHER INFORMATION CONTACT: Melissa Lozano may be reached at
<a href="/cdn-cgi/l/email-protection#8fc2eae3e6fcfceea1c3e0f5eee1e0cfc9caddcca1e8e0f9"><span class="__cf_email__" data-cfemail="135e767f7a6060723d5f7c69727d7c53555641503d747c65">[email protected]</span></a> by email or telephone at (202) 502-6267.
SUPPLEMENTARY INFORMATION:
Titles: Proposed FERC-1001 (Hotline and Helpline Survey) and FERC-
1002 (Customer Engagement Management Survey).\1\
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\1\ The proposed surveys will not be published in the Federal
Register but will be available as part of this notice in the
Commission's eLibrary system.
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OMB Control Nos: 1902-TBD.\2\
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\2\ We anticipate having one OMB Control No. that would include
both proposed FERC-1001 and proposed FERC-1002.
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Type of Request: Request for proposed new information collections.
Abstract:
Proposed FERC-1001
This proposed survey covers the Office of Public Participation
(OPP) helpline, Customer Engagement helpline, Landowner helpline,
Alternative Dispute Resolution helpline, Electric Quarterly Report
(EQR) helpline, and the Enforcement hotline.\3\ The contact information
voluntarily provided and collected is listed in Attachment A to this
notice. FERC collects contact information voluntarily
[[Page 54999]]
provided by members of the public who contact FERC to obtain assistance
with navigating FERC matters. Members of the public typically contact
FERC helplines and its Enforcement hotline seeking assistance with
understanding specific issues that impact their property and
communities, businesses, or marketplace. Other times, members of the
public contact FERC seeking to understand how to express their
opinions, views, and concerns regarding energy policy developments,
energy infrastructure projects, or a specific case pending before FERC.
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\3\ Proposed FERC--1001 covers five helplines and one hotline:
OPP Helpline: 202-502-6595; <a href="/cdn-cgi/l/email-protection#94dbc4c4d4a8f5b4fce6f1f2a9" http: ferc.gov">ferc.gov</a>">OPP@<a href="http://ferc.gov">ferc.gov</a></a>; Customer Engagement
Helpline: 202-502-8004; 1-866-208-3372; <a href="/cdn-cgi/l/email-protection#15766066617a787067552974357d67707328" http: ferc.gov">ferc.gov</a>">customer@<a href="http://ferc.gov">ferc.gov</a></a>; Landowner
Helpline: 1-877-337-2237; fax 202-219-2730; <a href="/cdn-cgi/l/email-protection#c3afa2ada7acb4ada6b18ba6afb383ffa2e3abb1a6a5fe" http: ferc.gov">ferc.gov</a>">landownerHelp@<a href="http://ferc.gov">ferc.gov</a></a>;
Alternative Dispute Resolution (ADR) Helpline: 1-844-238-1560; fax
202-219-2730; <a href="/cdn-cgi/l/email-protection#fe989b8c9dd09f9a8cbec29fde968c9b98c3" http: ferc.gov">ferc.gov</a>">ferc.adr@<a href="http://ferc.gov">ferc.gov</a></a>; Electric Quarterly Report (EQR)
Helpline: 202-502-8076; <a href="/cdn-cgi/l/email-protection#b1d4c0c3f18dd091d9c3d4d78c" http: ferc.gov">ferc.gov</a>">eqr@<a href="http://ferc.gov">ferc.gov</a></a>. Enforcement Hotline: 202-502-
8390; 1-888-889-8030; fax 202-208-0057; https:<a href="/cdn-cgi/l/email-protection#a68989d1d1d188c0c3d4c588c1c9d089c3c8c0c9d4c5c3cbc3c8d28bcac3c1c7ca89c3c8c0c9d4c5c3cbc3c8d28bcec9d2cacfc8c389c5c9c8d2d4c7c5d28bcec9d2cacfc8c38bd5d2c7c0c08bc7c8c9c8dfcbc9d3d5cadf88cec9d2cacfc8c3e69ac786ced4c3c09b" http: ferc.gov">ferc.gov</a>">//www.ferc.gov/enforcement-legal/enforcement-hotline/contract-hotline-staff-anonymously.hotline@<a href="http://ferc.gov">ferc.gov</a></a>; <a href="https://www.ferc.gov/enforcement-legal/enforcement/enforcement-hotline/contact-hotline-staff-anonymously">https://www.ferc.gov/enforcement-legal/enforcement/enforcement-hotline/contact-hotline-staff-anonymously</a>.
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Members of the public, including company representatives, contact
FERC to indicate their interest in obtaining information to facilitate
fulfilling their compliance obligations under the Commission's Electric
Quarterly Reports regulations or to seek support or guidance with
filing their Electric Quarterly Reports. Further, FERC invites market
participants and the general public to contact FERC to report market
activities or transactions that may be market manipulation, fraud, an
abuse of an affiliate relationship, a tariff violation, a violation of
a Commission order, or other possible violation. FERC receives the
contact information or specified data to provide customer service. Data
is used to respond to the customer's question. Data is also used in an
aggregated manner to identify areas that require additional
explanations from FERC. Staff may use data from its helplines and its
hotline to develop Frequently Asked Questions or other educational
materials for posting on the FERC website.
Contact information is collected at several intake points including
via email, telephone, fax, and/or webform. The FERC website provides a
number of web-based forms for the public to request assistance related
to specific subjects like landowner and energy company disputes,
reporting possible violations of the Commission's regulations, energy
infrastructure compliance concerns, general participation in Commission
proceeding inquiries, matters that may benefit from alternative dispute
resolution, press and media issues, and Electric Quarterly Reports.
Proposed FERC-1002
This survey covers outreach under Office of Public Participation,
Office of External Affairs and Electric Quarterly Report
administrators.\4\ FERC proposes to voluntarily collect information on
individual or stakeholder interests to engage with them by providing to
the extent possible targeted information consistent with their
expressed interest. The list of proposed questions is included in
Attachment B of this notice. FERC proposes to voluntarily collect
contact information and information about a participant's subject
matter areas of interest, and to keep email distributions to be used to
inform interested individuals of technical conferences, workshops, user
group meetings, certain proceedings or of press releases or
newsletters.
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\4\ Proposed FERC-1002 covers 3 areas of outreach for customer
engagement (a) from the Office of Public Participation: Subscribe
for Updates From the Office of Public Participation [bond] Federal
Energy Regulatory Commission (<a href="http://ferc.gov">ferc.gov</a>): FERC Insight Newsletter
[bond] Federal Energy Regulatory Commission (<a href="https://www.ferc.gov/office-of-public-participation-subscribe">https://www.ferc.gov/office-of-public-participation-subscribe</a>) and (b) for the Electric
Quarterly Report users: Join Our EQR Contact List [bond] Federal
Energy Regulatory Commission (<a href="http://ferc.gov">ferc.gov</a>) (<a href="https://www.ferc.gov/join-our-eqr-contact-list">https://www.ferc.gov/join-our-eqr-contact-list</a>).
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This information collection is needed to conduct customer
engagement activities. Customer engagement is needed to further the
Commission's goal of facilitating the public's understanding of FERC's
work and encouraging their participation in FERC matters. This data
will allow FERC to understand which areas of its work are of greater
interest to the public and where additional public outreach and
educational materials or other resources are needed the most.
Estimate of Annual Burden <SUP>5</SUP>
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\5\ Burden is defined as the total time, effort, or financial
resources expended by persons to generate, maintain, retain, or
disclose or provide information to or for a Federal agency. For
further explanation of what is included in the information
collection burden, see 5 CFR 1320.3.
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The following tables set forth the estimated annual burden and cost
\6\ for the information collections:
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\6\ Commission staff believes the FERC average wages plus
benefits are a reasonable approximation of the cost for industry and
public respondents. Therefore we are using the 2022 FERC average
cost for wages plus benefits ($91.00 (rounded) per hour or $188,922
(rounded) per year).
Estimated Annual Averages for Proposed FERC-1001 and FERC-1002
Estimated Annual Burden Hours for FERC-1001
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Number of Average burden
Line Number of responses per Total number hours per Total annual
respondents respondent of responses response burden hours
(1) (2) (1) x (2) = (4) (3) x (4) =
(3) (5)
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Landowner Helpline.............. 350 1 350 0.17 59.5
Enforcement Hotline............. 175 1 175 0.25 43.75
ADR Helpline.................... 75 1 75 0.5 37.5
OPP Helpline.................... 400 1.5 600 0.35 210
Customer Engagement Helpline.... 7,300 1 7,300 0.17 1,241
EQR Helpline.................... 380 2.5 950 0.75 712.5
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Totals (Rounded)............ .............. .............. 9,450 .............. 2304
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Estimated Annual Cost for FERC-1001
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Average burden
Line Total number hours per Loaded cost Average cost Total annual
of responses response per hour per response cost
(3) (4) (6) (4) x (6) = (3) x (7) =
(7) (8)
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Landowner Helpline.............. 350 0.17 $91 $15.47 $5,414.50
Enforcement Hotline............. 175 0.25 91 22.75 3,981.25
ADR Helpline.................... 75 0.5 91 45.50 3,412.50
OPP Helpline.................... 600 0.35 91 31.85 19,110.00
Customer Engagement Helpline.... 7,300 0.17 91 15.47 112,931.00
EQR Helpline.................... 950 0.75 91 68.25 64,837.50
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[[Page 55000]]
Totals (Rounded)............ 9,450 .............. .............. .............. 209,687
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Estimated Annual Burden Hours for FERC-1002
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Number of Average burden
Subscriber type Number of responses per Total number hours per Total annual
respondents respondent of responses response burden hours
(1) (2) (1) x (2) = (4) (3) x (4) =
(3) (5)
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Customer Engagement............. 2,000 1 2,000 0.3 600
OPP............................. 100 1 100 0.17 17
EQR............................. 140 1 140 0.17 23.8
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Totals (Rounded)............ .............. .............. 2,240 .............. 641
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Estimated Annual Cost for FERC-1002
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Average burden
Subscriber type Total number hours per Loaded cost Average cost Total annual
of responses response per hour per response cost
(3) (4) (6) (4) x (6) = (3) x (7) =
(7) (8)
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Customer Engagement............. 2000 0.3 $91 $27.30 $54,600.00
OPP............................. 100 0.17 91 15.47 1,547.00
EQR............................. 140 0.17 91 15.47 2,165.80
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Totals (Rounded)............ 2,240 .............. .............. .............. 58,313
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Combined Total for Proposed FERC-1001 and FERC-1002
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Estimated hour Estimated cost
burden burden
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Estimated Annual Combined Total for 2,945 $268,000
Proposed FERC-1001 and FERC-1002.......
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Comments: Comments are invited on: (1) whether the collections of
information are necessary for the proper performance of the functions
of the Commission, including whether the information will have
practical utility; (2) the accuracy of the agency's estimates of the
burden and cost of the collections of information, including the
validity of the methodology and assumptions used; (3) ways to enhance
the quality, utility and clarity of the information collections; and
(4) ways to minimize the burden of the collections of information on
those who are to respond, including the use of automated collection
techniques or other forms of information technology.
Dated: September 1, 2022.
Kimberly D. Bose,
Secretary.
[FR Doc. 2022-19406 Filed 9-7-22; 8:45 am]
BILLING CODE 6717-01-P
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