Notice2022-18964
60-Day Notice for Request for Generic Clearance for Website Satisfaction Surveys
Primary source
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Published
September 2, 2022
Issuing agencies
Council of the Inspectors General on Integrity and Efficiency
Abstract
CIGIE, as part of its effort to reduce paperwork and respondent burden, invites the general public to take this opportunity to comment on the "Generic Clearance for the Collection of Qualitative Feedback on Website Satisfaction" for approval under the Paperwork Reduction Act (PRA). This notice announces CIGIE's intent to submit this collection to OMB for approval and solicits comments on specific aspects for the proposed information collection.
Full Text
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<title>Federal Register, Volume 87 Issue 170 (Friday, September 2, 2022)</title>
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[Federal Register Volume 87, Number 170 (Friday, September 2, 2022)]
[Notices]
[Pages 54203-54204]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-18964]
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COUNCIL OF THE INSPECTORS GENERAL ON INTEGRITY AND EFFICIENCY
60-Day Notice for Request for Generic Clearance for Website
Satisfaction Surveys
AGENCY: Council of the Inspectors General on Integrity and Efficiency
(CIGIE).
ACTION: Notice and request for comments.
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SUMMARY: CIGIE, as part of its effort to reduce paperwork and
respondent burden, invites the general public to take this opportunity
to comment on the ``Generic Clearance for the Collection of Qualitative
Feedback on Website Satisfaction'' for approval under the Paperwork
Reduction Act (PRA). This notice announces CIGIE's intent to submit
this collection to OMB for approval and solicits comments on specific
aspects for the proposed information collection.
DATES: Consideration will be given to all comments received by November
1, 2022.
ADDRESSES: Submit comments identified by ``CIGIE Request for Generic
Clearance 2022-1'' by any of the following methods:
1. Mail: Council of the Inspectors General on Integrity and
Efficiency, 1717 H Street NW, Suite 825, Washington, DC 20006. ATTN:
Atticus Reaser/CIGIE Request for Generic Clearance 2022-1.
2. Email: <a href="/cdn-cgi/l/email-protection#50333f3d3d353e24231033393739357e373f26"><span class="__cf_email__" data-cfemail="a4c7cbc9c9c1cad0d7e4c7cdc3cdc18ac3cbd2">[email protected]</span></a>.
FOR FURTHER INFORMATION CONTACT: Atticus Reaser, General Counsel,
Council of the Inspectors General on Integrity and Efficiency, (202)
292-2600 or <a href="/cdn-cgi/l/email-protection#2e4d4143434b405a5d6e4d4749474b00494158"><span class="__cf_email__" data-cfemail="02616d6f6f676c767142616b656b672c656d74">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Website Satisfaction.
Abstract: The proposed information collection activity provides a
means to garner qualitative website user and stakeholder feedback in an
efficient, timely manner. By qualitative feedback CIGIE means
information that provides useful insights on perceptions and opinions,
but are not statistical surveys that yield quantitative results that
can be generalized to the population of study. This feedback will
provide insights into website user or stakeholder perceptions,
experiences, and expectations, provide an early warning of issues with
service, or focus attention on areas where communication, training, or
changes in operations might improve delivery of information. These
[[Page 54204]]
collections will allow for ongoing, collaborative, and actionable
communications between CIGIE and its stakeholders and the public. It
will also allow feedback to contribute directly to the improvement of
program management.
The solicitation of feedback will target areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
information delivery, and resolution of issues. Responses will be
assessed to plan and inform efforts to improve or maintain the quality
of CIGIE's websites. If this information is not collected, vital
feedback from users and stakeholders of CIGIE's websites will be
unavailable.
CIGIE will only submit a collection for approval under this generic
clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collections are non-controversial and do not raise issues of
concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions from
respondents who have experience with the program or may have experience
with the program in the near future;
Personally identifiable information (PII) is collected only to the
extent necessary and is not retained;
Information gathered will be used only internally for general
service improvement and program management purposes and is not intended
for release outside of the agency;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information; the
collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Current Action: Request for approval for a collection of
information.
Type of Review: Initial approval.
Affected Public: Individuals, households, professionals, public/
private sector.
Annual Reporting Burden:
Estimated Number of Respondents: 20,000.
Responses per Respondent: 1.
Estimated Total Annual Responses: 20,000.
Estimated Average Hours per Response: 4 minutes.
Estimated Total Burden Hours: 666 hours.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information. Burden means the total time, effort, or financial
resources expended by persons to generate, maintain, retain, disclose,
or provide information to or for a Federal agency. This includes the
time needed to review instructions; to develop, acquire, install, and
utilize technology and systems for the purpose of collecting,
validating, and verifying information, processing and maintaining
information, and disclosing and providing information; to train
personnel and to be able to respond to a collection of information, to
search data sources, to complete and review the collection of
information; and to transmit or otherwise disclose the information.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid OMB control number.
Dated: August 23, 2022.
Allison C. Lerner,
Chairperson of the Council of the Inspectors General on Integrity and
Efficiency.
[FR Doc. 2022-18964 Filed 9-1-22; 8:45 am]
BILLING CODE P
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