Notice2022-18190
Agency Information Collection Activities: Proposed Collection; Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
August 24, 2022
Issuing agencies
Health and Human Services DepartmentCenters for Medicare & Medicaid Services
Abstract
The Centers for Medicare & Medicaid Services (CMS) is announcing an opportunity for the public to comment on CMS' intention to collect information from the public. Under the Paperwork Reduction Act of 1995 (the PRA), federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information (including each proposed extension or reinstatement of an existing collection of information) and to allow 60 days for public comment on the proposed action. Interested persons are invited to send comments regarding our burden estimates or any other aspect of this collection of information, including the necessity and utility of the proposed information collection for the proper performance of the agency's functions, the accuracy of the estimated burden, ways to enhance the quality, utility, and clarity of the information to be collected, and the use of automated collection techniques or other forms of information technology to minimize the information collection burden.
Full Text
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<title>Federal Register, Volume 87 Issue 163 (Wednesday, August 24, 2022)</title>
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[Federal Register Volume 87, Number 163 (Wednesday, August 24, 2022)]
[Notices]
[Page 51988]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-18190]
[[Page 51988]]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Centers for Medicare & Medicaid Services
[Document Identifiers CMS-10789]
Agency Information Collection Activities: Proposed Collection;
Comment Request
AGENCY: Centers for Medicare & Medicaid Services, Health and Human
Services (HHS).
ACTION: Notice.
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SUMMARY: The Centers for Medicare & Medicaid Services (CMS) is
announcing an opportunity for the public to comment on CMS' intention
to collect information from the public. Under the Paperwork Reduction
Act of 1995 (the PRA), federal agencies are required to publish notice
in the Federal Register concerning each proposed collection of
information (including each proposed extension or reinstatement of an
existing collection of information) and to allow 60 days for public
comment on the proposed action. Interested persons are invited to send
comments regarding our burden estimates or any other aspect of this
collection of information, including the necessity and utility of the
proposed information collection for the proper performance of the
agency's functions, the accuracy of the estimated burden, ways to
enhance the quality, utility, and clarity of the information to be
collected, and the use of automated collection techniques or other
forms of information technology to minimize the information collection
burden.
DATES: Comments must be received by October 24, 2022.
ADDRESSES: When commenting, please reference the document identifier or
OMB control number. To be assured consideration, comments and
recommendations must be submitted in any one of the following ways:
1. Electronically. You may send your comments electronically to
<a href="http://www.regulations.gov">http://www.regulations.gov</a>. Follow the instructions for ``Comment or
Submission'' or ``More Search Options'' to find the information
collection document(s) that are accepting comments.
2. By regular mail. You may mail written comments to the following
address: CMS, Office of Strategic Operations and Regulatory Affairs,
Division of Regulations Development, Attention: Document Identifier/OMB
Control Number: __, Room C4-26-05, 7500 Security Boulevard, Baltimore,
Maryland 21244-1850.
To obtain copies of a supporting statement and any related forms
for the proposed collection(s) summarized in this notice, you may make
your request using one of following:
1. Access CMS' website address at website address at <a href="https://www.cms.gov/Regulations-and-Guidance/Legislation/PaperworkReductionActof1995/PRA-Listing">https://www.cms.gov/Regulations-and-Guidance/Legislation/PaperworkReductionActof1995/PRA-Listing</a>.
FOR FURTHER INFORMATION CONTACT: William N. Parham at (410) 786-4669.
SUPPLEMENTARY INFORMATION:
Contents
This notice sets out a summary of the use and burden associated
with the following information collections. More detailed information
can be found in each collection's supporting statement and associated
materials (see ADDRESSES).
CMS-10789 Customer Satisfaction Survey for Enterprise Portal Services
(EPS) Users
Under the PRA (44 U.S.C. 3501-3520), federal agencies must obtain
approval from the Office of Management and Budget (OMB) for each
collection of information they conduct or sponsor. The term
``collection of information'' is defined in 44 U.S.C. 3502(3) and 5 CFR
1320.3(c) and includes agency requests or requirements that members of
the public submit reports, keep records, or provide information to a
third party. Section 3506(c)(2)(A) of the PRA requires federal agencies
to publish a 60-day notice in the Federal Register concerning each
proposed collection of information, including each proposed extension
or reinstatement of an existing collection of information, before
submitting the collection to OMB for approval. To comply with this
requirement, CMS is publishing this notice.
Information Collection
1. Type of Information Collection Request: New Collection (Request
for a new OMB control number); Title of Information Collection:
Customer Satisfaction Survey for Enterprise Portal Services (EPS)
Users; Use: This EPS customer satisfaction survey will support EADG's
goal of promoting improvements in the quality of EPS for all end-users
and business owners. The collection of this information is necessary to
enable EADG to obtain feedback in an efficient, timely manner, in
accordance to our commitment to improving the quality and usability of
our system. It will also allow for ongoing, collaborative, and
actionable communications between EADG and all customers, stakeholders,
and end-users.
The goal of this Generic clearance and its survey is to capture
feedback from actual users of the system immediately after they finish
using the system, while their user experience, negative or positive, is
still fresh in their minds. This user feedback will allow our team to
discover areas of improvement within EPS. It will help us improve the
user experience, provide better service/support, improve marketing
strategies, and identify gaps/issues that require resolution. For
example, if we get several responses through the collection instrument
stating that users feel that the EPS system is slow, we can use that
feedback to invest efforts into increasing the EPS response times. As
the feedback is analyzed and implemented over time, the survey
questions will evolve to support implemented changes, providing the EPS
team with the most up-to-date feedback on system improvement.
By using a Generic Instrument Collection, the survey will evolve
over time. Within the CMS EPS, features are frequently added, and
sometimes even removed. The team needs to be able to add new survey
questions, specific to those new features, in order to capture valuable
feedback on the effectiveness, ease-of-use, pain points, and areas of
improvement for the 2 feature. When features are removed from the CMS
EPS, questions relevant to those features must be modified or removed
from the survey as well. In general, given that the CMS EPS is a
dynamic system, designed to meet enterprise needs that change over
time, a Generic Instrument Collection will allow the survey to evolve
as the system evolves, and remain relevant, capturing up-to-date
feedback on the system. Form Number: CMS-10789 (OMB control number:
0938-New); Frequency: Quarter; Affected Public: Individuals and
Households, Private Sector (Business or other for-profits, Not-for-
Profit Institutions); Number of Respondents: 300,000; Total Annual
Responses: 360,000; Total Annual Hours: 90,000. (For policy questions
regarding this collection contact Corey L. Redden at 410-279-5152.)
Dated: August 18, 2022.
William N. Parham, III,
Director, Paperwork Reduction Staff, Office of Strategic Operations and
Regulatory Affairs.
[FR Doc. 2022-18190 Filed 8-23-22; 8:45 am]
BILLING CODE 4120-01-P
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