Notice2022-14058
Agency Information Collection Activities: DHS Hummingbird on ServiceNow Platform
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
July 1, 2022
Issuing agencies
Homeland Security Department
Abstract
The Department of Homeland Security, will submit the following Information Collection Request (ICR) to the Office of Management and Budget (OMB) for review and clearance in accordance with the Paperwork Reduction Act of 1995.
Full Text
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<title>Federal Register, Volume 87 Issue 126 (Friday, July 1, 2022)</title>
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[Federal Register Volume 87, Number 126 (Friday, July 1, 2022)]
[Notices]
[Pages 39541-39543]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-14058]
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DEPARTMENT OF HOMELAND SECURITY
[Docket Number DHS-2022-0043]
Agency Information Collection Activities: DHS Hummingbird on
ServiceNow Platform
AGENCY: Department of Homeland Security (DHS).
ACTION: 60-Day notice and request for comments.
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SUMMARY: The Department of Homeland Security, will submit the following
Information Collection Request (ICR) to the Office of Management and
Budget (OMB) for review and clearance in accordance with the Paperwork
Reduction Act of 1995.
DATES: Comments are encouraged and will be accepted until August 30,
2022. This process is conducted in accordance with 5 CFR 1320.1.
ADDRESSES: You may submit comments, identified by docket number Docket
# DHS-2022-0043, at:
[cir] Federal eRulemaking Portal: <a href="http://www.regulations.gov">http://www.regulations.gov</a>.
Please follow the instructions for submitting comments.
Instructions: All submissions received must include the agency name
and docket number Docket # DHS-2022-0043. All comments received will be
posted without change to <a href="http://www.regulations.gov">http://www.regulations.gov</a>, including any
personal information provided.
Docket: For access to the docket to read background documents or
comments received, go to <a href="http://www.regulations.gov">http://www.regulations.gov</a>.
SUPPLEMENTARY INFORMATION: The Department of Homeland Security (DHS)
Headquarters (HQ) Hummingbird program is a U.S. Government program,
initiated in July 2021 pursuant to the Presidential Memorandum on the
Designation of the Department of Homeland Security as Lead Federal
Department for Facilitating the Entry of Vulnerable Afghans into the
United States and in support of Operation Allies Welcome (OAW). DHS, in
coordination with the Department of State (DOS), is supporting
screening, processing and resettlement efforts for individuals coming
from Afghanistan who are neither U.S. citizens nor lawful permanent
residents. This includes initial screening and vetting prior to
entering the U.S., managing humanitarian parole, issuing special
immigrant visas, processing at pre-designated U.S. military bases,
applications for immigration status, work authorization, and essential
coverage, and resettlement assistance. The legal authority for this
program is provided under Section 402, of the Homeland Security Act of
2002, as revised (Pub. L. 107-296) (6 U.S.C. 202).
DHS remains committed to building a safe, orderly, and humane
immigration system that upholds our laws and values. All information,
including PII, entered by applicants and parolees into the Hummingbird
system will be used by DHS employees and staff to determine an
applicant's eligibility to apply for a SIV through OAW, and to assist
with processing and resettlement of parolees.
Hummingbird allows DHS to track applicants through applicable
stages of case processing at U.S. military bases, view case information
and applicant biodata, update and track completion of various
processing activities on base, and use the searching and filtering
capabilities to produce reports. Therefore, DHS is establishing the
Hummingbird System.
The purpose of this effort is to provide centralized and
standardized tracking and reporting for OAW, including resettlement
progress. Afghans who are eligible for SIVs are those that took
significant risks to support U.S. military and civilian personnel in
Afghanistan, employed by or on behalf of the U.S. government or
coalition forces in Afghanistan, or are a family member of someone who
did.
The information, including PII, collected and used by the
Hummingbird application on the ServiceNow platform will be able to be
shared, disseminated, and viewed by the following:
<bullet> DHS Partners:
[cir] United States Citizenship and Immigration Services (USCIS)
<bullet> Federal Partners:
[cir] Department of State (DOS)
[cir] Health and Human Services
<bullet> International Partners:
[cir] International Organization for Migration (IOM)
The NGOs accessing the system as Task Force Users are under DoS
IRC's umbrella/management. There are a host of individuals with day
jobs at different organizations who access to Hummingbird but their
work at safe havens in Hummingbird is on behalf of IRC.Non-Government
Organizations and Private Sector Organizations With RolemBased Access:
<bullet> International Organization for Migration (IOM)
<bullet> Church World Service (CWS)
<bullet> World Relief (WR)
<bullet> International Rescue Committee (IRC)
<bullet> HIAS (formerly Hebrew Immigrant Aid Society)
<bullet> United States Conference of Catholic Bishops (USCCB)
<bullet> Ethiopian Community Development Council (ECDC)
<bullet> Episcopal Migration Ministries (DFMS/EMM)
<bullet> U.S. Committee for Refugees and Immigrants (USCRI)
<bullet> Lutheran Immigration and Refugee Services (LIRS)
<bullet> Community Sponsorship Hub
<bullet> State Afghan Placement and Assistance (SAPA)
[[Page 39542]]
Hummingbird stores Special Immigrant Visa (SIV) applicant and
parolee data and is used to track applicants through applicable stages
of case processing at U.S. military bases. In Hummingbird, authorized
users can view case information and applicant biodata, update and track
completion of various processing activities on base, and use the
searching and filtering capabilities to produce reports. Additionally,
Hummingbird will allow DHS to provide centralized and standardized
reporting for Operation Welcome Allies, including resettlement
progress.
Hummingbird may collect the following types of information,
including personally identifiable information (PII), medical
information, travel information, and resettlement information on
parolees. The data dictionary outlining all of these fields will be
included with this ICR package.
Hummingbird is a cloud-based, externally facing, case management
system supported by ServiceNow in the DHS HQ ServiceNow environment.
The system can be accessed at the following URL through March 25, 2022:
<a href="https://seirmprod.servicenowservices.com/hb">https://seirmprod.servicenowservices.com/hb</a>. After March 25, 2022, the
system will be accessible in the DHS HQ environment and can be reached
at the following URL: <a href="https://dhshqhb.servicenowservices.com">https://dhshqhb.servicenowservices.com</a>. System
access is only given to users who have a legitimate need to complete
required Hummingbird job tasks. Individuals in the public who are not
affiliated with the Hummingbird program are not granted access.
Field workers at safe havens in the United States verbally gather
biographical and contact information from the enrollee. All other
information is entered by field workers as they complete tasks in
Hummingbird or entered and updated via system interconnections.
This information collection does not have an impact on small
businesses or other small entities.
Hummingbird supports the OAW program pursuant to the Presidential
Memorandum on the Designation of the Department of Homeland Security as
Lead Federal Department for Facilitating the Entry of Vulnerable
Afghans into the United States. Barring the information collection made
possible by Hummingbird, DHS would be non-compliant with the
President's direction.
Should Hummingbird be inaccessible via a public facing website,
processing enrollees who are eligible for benefits such as resettlement
assistance, and medical assistance would move to a paper and excel
based process the would be highly inefficient. This inefficiency would
lead to very lengthy processing times with a higher risk of errors
leaving parolees living at safe havens for extended periods of time.
Additionally, if important data was lost in a manual process, enrollees
could lose valuable benefits they need to survive.
Ultimately, without the ability manage critical elements of the
Hummingbird program through the Hummingbird application, many Afghans
who took significant risks to assist the U.S. military in its efforts
in Afghanistan and may be in humanitarian crisis will be unable to
obtain the ability to apply for a Special Immigrant Visa through OAW.
Further, parolees will be unable to receive humanitarian, medical,
employment, and resettlement assistance as they adjust to life in the
U.S. Without Hummingbird, DHS will be unable to support its commitment
to building a safe, orderly, and humane immigration system that upholds
our laws and values.
DHS is currently in the process of completing all Privacy
requirements. This response will be updated at a later time.
There is no question of a sensitive nature.
<bullet> Indicate the number of respondents, frequency of response,
annual hour burden, and an explanation of how the burden was estimated.
Unless directed to do so, agencies should not conduct special surveys
to obtain information on which to base hour burden estimates.
Consultation with a sample (fewer than 10) of potential respondents is
desirable. If the hour burden on respondents is expected to vary widely
because of differences in activity, size, or complexity, show the range
of estimated hour burden, and explain the reasons for the variance.
Generally, estimates should not include burden hours for customary and
usual business practices.
<bullet> If this request for approval covers more than one form,
provide separate hour burden estimates for each form and aggregate the
hour burdens in Item 13 of OMB Form 83-I.
<bullet> Provide estimates of annualized cost to respondents for
the hour burdens for collections of information, identifying and using
appropriate wage rate categories. The cost of contracting out or paying
outside parties for information collection activities should not be
included here. Instead, this cost should be included in Item 14.
The estimated number of respondents for this collection instrument
is approximately 105,000. 85,000 of these parolees/respondents have
already moved through the resettlement process while the Hummingbird
application was hosted in the DoS ServiceNow environment. Another
approximately 20,000 respondents will be moving through the system
after the migration to DHS HQ is complete. Field workers at safe havens
in the United States verbally gather biographical and contact
information once from the enrollee. All other information is entered by
field workers as they complete tasks in Hummingbird or entered and
updated via system interconnections. This intake information takes an
estimated 30 minutes to gather.
The total burden for parolees who have already been processed while
Hummingbird resided at the DoS: 42,500 hours.
The total burden for parolees who will be processed after
Hummingbird is migrated to the DHS HQ environment: 10,000 hours.
Total Burden for the Hummingbird Program: 52,500.
Please note, this program will close once all Afghan refugees have
been resettled. It is not intended to be a multi-year program.
This information was gathered from program experts.
Hummingbird--Estimated Annualized Burden Hours and Costs
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Number of Total number of Average burden
Type of respondent Form name Number of responses per Total number of adult per response Average hourly Total
respondents respondent responses respondents * in hours wage rate ** respondent cost
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Parolee................................................. Hummingbird 105,000 1 105,000 63,000 0.5 $27.07 $852,705
Intake
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* Total Respondent Cost was calculated for adults only. 60% of respondents are adults. 40% of respondents are children.
** The average hourly rate was pulled from the <a href="http://BLS.gov">BLS.gov</a> site using the All-Occupations category (00-0000).
[[Page 39543]]
May 2020 National Occupational Employment and Wage Estimates
(bls.gov).
There is no annual cost burden associated with this collection.
There are no record keeping, capital, start-up or maintenance costs
associated with this information collection.
Hummingbird--Annual Cost to the Federal Government--DHS HQ Costs Only
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Item Cost ($)
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Contract Costs: ..............
Infrastructure...................................... $ 47,200
Labor Support....................................... 415,000
Federal Staff Salaries: ..............
Federal Staff (2 FTEs: Grade 14 + .3 FTE: Grade 15). 346,514
Facilities [cost for renting, overhead, etc. for data ..............
collection activity]...................................
Computer Hardware and Software [cost of equipment annual ..............
lifecycle].............................................
Equipment Maintenance [cost of annual maintenance/ ..............
service agreements for equipment]......................
Printing................................................ ..............
Postage................................................. ..............
Travel.................................................. ..............
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Total........................................... 808,714
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This is a new information collection. There has been no change to
the information collected under the emergency approval and there are no
changes to the burden associated with the collection.
The Office of Management and Budget is particularly interested in
comments which:
1. Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
2. Evaluate the accuracy of the agency's estimate of the burden of
the proposed collection of information, including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and clarity of the information to
be collected; and
4. Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submissions of responses.
Analysis
Agency: Department of Homeland Security (DHS).
Title: DHS Hummingbird on ServiceNow Platform.
OMB Number: 1601-0033.
Frequency: Annually.
Affected Public: Public.
Number of Respondents: 105,000.
Estimated Time per Respondent: .5.
Total Burden Hours: 52,500.
Robert Dorr,
Executive Director, Business Management Directorate.
[FR Doc. 2022-14058 Filed 6-30-22; 8:45 am]
BILLING CODE 9112-FL-P
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</html>Indexed from Federal Register on July 1, 2022.
This is legal information, not legal advice. Laws vary by jurisdiction and change frequently. Always verify current law with official sources and consult a licensed attorney in your jurisdiction for advice on your specific situation.