Notice2022-13989
Information Collection; Generic Clearance for the Collection of the Mission-Support Customer Satisfaction Survey
Primary source
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Published
June 30, 2022
Issuing agencies
General Services Administration
Abstract
GSA is coordinating the development of the following proposed Generic Information Collection Request (Generic ICR): "Generic Clearance for the Collection of the Mission-Support Customer Satisfaction Survey" for approval under the Paperwork Reduction Act. This notice announces that GSA intends to submit this new collection to the Office of Management and Budget (OMB) for approval and will solicit comments on specific aspects for the proposed information collection.
Full Text
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<title>Federal Register, Volume 87 Issue 125 (Thursday, June 30, 2022)</title>
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[Federal Register Volume 87, Number 125 (Thursday, June 30, 2022)]
[Notices]
[Pages 39095-39096]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-13989]
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GENERAL SERVICES ADMINISTRATION
[OMB Control No. 3090-XXXX; Docket No. 2022-0001; Sequence No. 12]
Information Collection; Generic Clearance for the Collection of
the Mission-Support Customer Satisfaction Survey
AGENCY: Office of Shared Services and Performance Improvement, Office
of Government-wide Policy, General Services Administration (GSA).
ACTION: Notice of request for comments regarding a new request for an
OMB clearance.
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SUMMARY: GSA is coordinating the development of the following proposed
Generic Information Collection Request (Generic ICR): ``Generic
Clearance for the Collection of the Mission-Support Customer
Satisfaction Survey'' for approval under the Paperwork Reduction Act.
This notice announces that GSA intends to submit this new collection to
the Office of Management and Budget (OMB) for approval and will solicit
comments on specific aspects for the proposed information collection.
DATES: Submit comments on or before August 29, 2022.
ADDRESSES: Submit comments identified by information collection ``3090-
XXXX Generic Clearance for the Collection of the Mission-Support
Customer Satisfaction Survey'' to <a href="http://www.regulations.gov">http://www.regulations.gov</a>.
Submit comments via the Federal eRulemaking portal by searching for
``3090-XXXX Generic Clearance for the Collection of the Mission-Support
Customer Satisfaction Survey''. Select the link ``Comment'' that
corresponds with ``3090-XXXX Generic Clearance for the Collection of
the Mission-Support Customer Satisfaction Survey''. Follow the
instructions provided on the screen. Please include your name, company
name (if any), and ``3090-XXXX Generic Clearance for the Collection of
the Mission-Support Customer Satisfaction Survey'' on your attached
document. If your comment cannot be submitted using <a href="http://regulations.gov">regulations.gov</a>,
call or email the points of contact in the FOR FURTHER INFORMATION
CONTACT section of this document for alternate instructions.
Instructions: Please submit comments only and cite ``Information
Collection 3090-XXXX Generic Clearance for the Collection of the
Mission-Support Customer Satisfaction Survey'' in all correspondence
related to this collection. Comments received generally will be posted
without change to <a href="http://www.regulations.gov">http://www.regulations.gov</a>, including any personal
and/or business confidential information provided. To confirm receipt
of your comment(s), please check <a href="http://www.regulations.gov">www.regulations.gov</a>, approximately
two-to-three days after submission to verify posting.
FOR FURTHER INFORMATION CONTACT: Trey Bradley, Program Director,
Strategic Data Initiatives, Organization, at telephone 202-716-6410 or
via email to <a href="/cdn-cgi/l/email-protection#e59197809ccb8797848189809ca5829684cb828a93"><span class="__cf_email__" data-cfemail="3d494f5844135f4f5c595158447d5a4e5c135a524b">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
A. Purpose
The Mission-Support Customer Satisfaction Survey (CSS) is an annual
survey led by the Office of Management and Budget (OMB) and managed by
the General Services Administration (GSA). The CSS began in 2015 as
part of the
[[Page 39096]]
Obama Administration's President's Management Agenda (PMA).
The CSS asks federal employees to rate how satisfied they are with
mission-support functions and services, how important specific mission-
support services are to achieving mission outcomes, and whether a
function serves as an effective strategic partner. Employees are asked
to rate their perception of satisfaction, importance, and strategic
partnership for 24 service areas on a seven-point Likert Scale within
the following four support functions (functions are in bold):
Contracting: Pre-Award Activities; Contract Administration;
Purchase Card Management.
Finance: Budget Formulation; Budget Execution; Financial Management
Information & Analysis; Bill Payments; Bill Collections; Financial Risk
Management.
Human Capital: Recruiting & Hiring; Training & Development; Work/
Life Support; Employee Relations; Labor Relations; Performance &
Recognition Management; Workforce Planning & Succession; Time &
Attendance Management; Benefits Management; Retirement Planning &
Processing.
Information Technology: IT Support; IT Communications &
Collaboration; IT Equipment; Operations & Maintenance (O&M);
Development, Modernization & Enhancement (DM&E).
The CSS is an annual, non-mandatory survey typically sent in early
spring to all federal civilian employees at the 24 CFO Act Agencies.
The survey is distributed through email and responses are collected
through an online survey platform. Each email sent contains a unique
link to take the survey. Email contacts are obtained through the Office
of Personnel Management's (OPM) Enterprise Human Resources Integration-
Statistical Data Mart (EHRI-SDM). The EHRI-SDM is an information system
that supports statistical analyses of federal personnel management
programs. Agencies submit data from their personnel systems to the
EHRI-SDM.
Agencies may choose to supplement or edit the EHRI-SDM email list
for the purposes of this survey.
Survey reminders are sent once per week to those who have not yet
taken the survey starting 7 days after the initial launch date until
the closing of the survey. The survey is typically open for 6 to 8
weeks.
Individual survey responses are tracked for completeness so that
reminders are sent only to those who have not yet taken the survey.
This is a confidential survey. To prevent identification of
individual respondents, average satisfaction scores are excluded where
the number of responses is fewer than 10. Once the survey is closed,
all personal identifiable information (PII) is stripped from the data
to protect privacy.
Survey participants only answered questions related to functions or
services they had interaction within the previous year.
The response rate from year to year is approximately 20%.
Survey participants are allowed to opt out or choose not to take
the survey.
The CSS is 508 compliant.
The CSS data is used by the Federal Government for three primary
reasons:
<bullet> To provide a significant measure for quality of service
provided, so that agencies can evaluate functional performance on
quality as well as cost.
<bullet> To allow agencies to compare their performance to other
agencies at the agency and bureau level.
<bullet> To provide the center of government a valuable data set to
analyze and provide actionable insights for mission-support performance
improvement.
Here are other specifics around how we plan to share the data:
<bullet> The items and the results of the items will be made
publicly available for Federal agencies to assess their scores to
identify areas for improvement;
<bullet> The general public, including researchers and the media,
will also have access to this information;
<bullet> The collections are voluntary;
<bullet> Access to completed surveys will be limited to GSA and
contractors who are involved in collecting and/or preparing the
information for further analysis at OMB and distribution to other
agencies:
<bullet> Information is only shared for the for the whole
population and for certain subgroups. Neither federal agencies nor the
public will receive data by subgroups that could be used to identify a
specific individual or a person's specific response to a survey
question.
The Agency has established a manager/managing entity to serve for
this generic clearance and will conduct an independent review of each
information collection to ensure compliance with the terms of this
clearance prior to submitting each collection to OMB.
B. Annual Reporting Burden
Respondents: 300,100.
Responses per Respondent: 1.
Total Annual Responses: 1.
Hours per Response: 0.093(338 seconds).
Total Burden Hours: 28,176.06.
C. Public Comments
GSA invites comment on: whether this collection of information is
necessary, whether it will have practical utility; whether our estimate
of the public burden of this collection of information is accurate, and
based on valid assumptions and methodology; ways to enhance the
quality, utility, and clarity of the information to be collected; and
ways in which we can minimize the burden of the collection of
information on those who are to respond, through the use of appropriate
technological collection techniques or other forms of information
technology.
Obtaining Copies of Proposals: Requesters may obtain a copy of the
information collection documents from the Regulatory Secretariat
Division by calling 202-501-4755 or emailing <a href="/cdn-cgi/l/email-protection#11564250437476427472517662703f767e67"><span class="__cf_email__" data-cfemail="42051103102725112721022531236c252d34">[email protected]</span></a>. Please
cite OMB Control No. ``3090-XXXX Generic Clearance for the Collection
of the Mission-Support Customer Satisfaction Survey'' in all
correspondence.
Beth Anne Killoran,
Deputy Chief Information Officer.
[FR Doc. 2022-13989 Filed 6-29-22; 8:45 am]
BILLING CODE 6820-14-P
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