Notice2022-11139
Agency Information Collection Activities; Proposed eCollection; eComments Requested; Extension of a Currently Approved Collection; Departmental Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
May 24, 2022
Issuing agencies
Justice Department
Abstract
As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, Department of Justice will be submitting a Generic Information Collection Request (Generic ICR): "Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery" to OMB for approval under the Paperwork Reduction Act (PRA).
Full Text
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<title>Federal Register, Volume 87 Issue 100 (Tuesday, May 24, 2022)</title>
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[Federal Register Volume 87, Number 100 (Tuesday, May 24, 2022)]
[Notices]
[Pages 31582-31583]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-11139]
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DEPARTMENT OF JUSTICE
[OMB Number: 1103-0117]
Agency Information Collection Activities; Proposed eCollection;
eComments Requested; Extension of a Currently Approved Collection;
Departmental Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Department of Justice.
ACTION: 60 Day notice.
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SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery,
Department of Justice will be submitting a Generic Information
Collection Request (Generic ICR): ``Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB
for approval under the Paperwork Reduction Act (PRA).
DATES: The purpose of this notice is to allow 60 days for public
comment until July 25, 2022.
FOR FURTHER INFORMATION CONTACT: If you have additional comments
especially on the estimated public burden or associated response time,
suggestions, or need a copy of the proposed information collection
instrument with instructions or additional information, please contact
Melody Braswell, Department Clearance Officer,
<a href="/cdn-cgi/l/email-protection#365b535a59524f185444574541535a5a0476434552595c18515940"><span class="__cf_email__" data-cfemail="afc2cac3c0cbd681cdddcedcd8cac3c39defdadccbc0c581c8c0d9">[email protected]</span></a>; or the DOJ Clearance Officer at 202-307-
0890.
SUPPLEMENTARY INFORMATION: Written comments and suggestions from the
public and affected agencies concerning the proposed collection of
information are encouraged. Your comments should address one or more of
the following four points:
--Evaluate whether the proposed collection of information is necessary
for the proper performance of the functions of the agency, including
whether the information will have practical utility;
--Evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used;
--Evaluate the quality, utility, and clarity of the information to be
collected; and
--Minimize the burden of the collection of information on those who are
to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submission of responses.
Overview of This Collection
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Feedback collected under this generic clearance will provide useful
[[Page 31583]]
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study. Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results.
Below we provide the Department of Justice's projected average
estimates for the next three years:
Current Action: Extension.
Type of Review: Extension of a currently approved collection.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Average Expected Annual Number of Activities: 42.
Average Number of Respondents per Activity: 51,500.
Annual Responses: 309,000.
Frequency of Response: Once per request.
Average Minutes per Response: 30 min.
Burden Hours: 99,847.
Federal Government Cost: $176,925.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
If additional information is required contact: Melody Braswell,
Department Clearance Officer, United States Department of Justice,
Justice Management Division, Policy and Planning Staff, Two
Constitution Square, 145 N Street NE, 3E.405B, Washington, DC 20530.
Dated: May 19, 2022.
Melody D. Braswell,
Department Clearance Officer for PRA, U.S. Department of Justice.
[FR Doc. 2022-11139 Filed 5-23-22; 8:45 am]
BILLING CODE 4410-ML-P
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