Notice2022-11032
Agency Information Collection Extension
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
May 23, 2022
Issuing agencies
Energy DepartmentEnergy Information Administration
Abstract
EIA submitted an information collection request for extension as required by the Paperwork Reduction Act of 1995. The information collection requests a three-year extension of its Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, OMB Control Number 1905-0210. This generic clearance enables EIA to collect customer and stakeholder feedback from the public on service delivery in an efficient and timely manner to ensure that EIA's programs effectively meet our customers' needs and to collect feedback on improving service delivery to the public.
Full Text
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<title>Federal Register, Volume 87 Issue 99 (Monday, May 23, 2022)</title>
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[Federal Register Volume 87, Number 99 (Monday, May 23, 2022)]
[Notices]
[Pages 31223-31224]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-11032]
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DEPARTMENT OF ENERGY
Energy Information Administration
Agency Information Collection Extension
AGENCY: U.S. Energy Information Administration (EIA), U.S. Department
of Energy (DOE).
ACTION: Notice.
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SUMMARY: EIA submitted an information collection request for extension
as required by the Paperwork Reduction Act of 1995. The information
collection requests a three-year extension of its Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery, OMB
Control Number 1905-0210. This generic clearance enables EIA to collect
customer and stakeholder feedback from the public on service delivery
in an efficient and timely manner to ensure that EIA's programs
effectively meet our customers' needs and to collect feedback on
improving service delivery to the public.
DATES: Comments on this information collection must be received no
later than June 22, 2022. Written comments and recommendations for the
proposed information collection should be sent within 30 days of
publication of this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find
this particular information collection by selecting ``Currently under
30-day Review--Open for Public Comments'' or by using the search
function.
FOR FURTHER INFORMATION CONTACT: If you need additional information,
contact Gerson Morales, U.S. Energy Information Administration,
telephone (202) 586-7077, or by email at <a href="/cdn-cgi/l/email-protection#37705245445859197a5845565b524477525e5619505841"><span class="__cf_email__" data-cfemail="10577562637f7e3e5d7f62717c7563507579713e777f66">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: This information collection request
contains:
(1) OMB No.: 1905-0210;
(2) Information Collection Request Title: Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery;
(3) Type of Request: Three-year extension without change;
(4) Purpose: This information collection activity provides a means
to collect qualitative customer and stakeholder feedback in an
efficient timely manner, in accordance with the Administration's
commitment to improving service delivery. Qualitative feedback means
data that provide useful insights on perceptions and opinions but are
not statistical surveys that yield quantitative results that can be
generalized to the population of the study. This feedback provides
insights into customer or stakeholder perceptions, experiences, and
expectations. It also provides an early warning of issues with service,
or focuses attention on areas where communication, training or changes
in operations might improve the accuracy of data report on survey
instruments or the delivery of products or services. These collections
allow for ongoing, collaborative, and actionable communications between
the agency and its customers and stakeholders. It also allows feedback
to contribute directly to the improvement of program management. EIA
will only submit a collection for approval under this generic clearance
if it meets the following conditions:
<bullet> Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions;
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study;
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future; and
<bullet> With the exception of information needed to provide
remuneration for participants of focus groups and cognitive laboratory
studies, personally identifiable information (PII) is collected only to
the extent necessary and is not retained.
If these conditions are not met, EIA will submit an information
collection request to OMB for approval through the normal PRA process.
The solicitation of feedback on Agency Service Delivery includes topics
such as: Timeliness of publishing, understanding of questions and
terminology used in EIA products, perceptions on data confidentiality
and security, appropriateness and relevancy of information published,
accuracy of information, courtesy, efficiency of service delivery, and
resolution of issues with service delivery. Responses
[[Page 31224]]
are assessed to plan and inform efforts to improve or maintain the
quality of service offered to the public. Advances in technology and
service delivery systems in the private sector, have increased the
public's expectations of the Government's customer service promise. The
Federal Government has a responsibility to streamline and make more
efficient its service delivery to better serve the public.
(5) Annual Estimated Number of Respondents: 80,600;
(6) Annual Estimated Number of Total Responses: 80,600;
(7) Annual Estimated Number of Burden Hours: 8,600;
(8) Annual Estimated Reporting and Recordkeeping Cost Burden:
$717,068 (8,600 annual burden hours multiplied by $83.38 per hour). EIA
estimates that respondents will have no additional costs associated
with the surveys other than the burden hours and the maintenance of the
information during the normal course of business.
Statutory Authority: Executive Order 12,862 (1993) and Executive
Order 13,571 (2011).
Signed in Washington, DC, on May 18, 2022.
Samson Adeshiyan,
Director, Office of Statistical Methods and Research, U.S. Energy
Information Administration.
[FR Doc. 2022-11032 Filed 5-20-22; 8:45 am]
BILLING CODE 6450-01-P
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