Notice2022-10896
Submission for OMB Review; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
May 20, 2022
Issuing agencies
General Services Administration
Abstract
Under the provisions of the Paperwork Reduction Act, the Regulatory Secretariat Division will be submitting to the Office of Management and Budget (OMB) a request to review and approve an extension of a previously approved information collection requirement regarding the Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
Full Text
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[Federal Register Volume 87, Number 98 (Friday, May 20, 2022)]
[Notices]
[Pages 30955-30956]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-10896]
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GENERAL SERVICES ADMINISTRATION
[OMB Control No. 3090-0297; Docket No. 2022-0001; Sequence No. 2]
Submission for OMB Review; Generic Clearance for the Collection
of Qualitative Feedback on Agency Service Delivery
AGENCY: General Services Administration (GSA).
ACTION: Notice of request for an extension to an existing OMB
clearance.
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SUMMARY: Under the provisions of the Paperwork Reduction Act, the
Regulatory Secretariat Division will be submitting to the Office of
Management and Budget (OMB) a request to review and approve an
extension of a previously approved information collection requirement
regarding the Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery.
DATES: Submit comments on or before June 21, 2022.
ADDRESSES: Written comments and recommendations for this information
collection should be sent within 30 days of publication of this notice
to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular information
collection by selecting ``Currently under Review--Open for Public
Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Ms. Camille Tucker, Office of Customer
Experience, GSA, at 202-603-2666, or via email at
<a href="/cdn-cgi/l/email-protection#81e2f4f2f5eeece4f3afe4f9f1e4f3e8e4efe2e4c1e6f2e0afe6eef7"><span class="__cf_email__" data-cfemail="80e3f5f3f4efede5f2aee5f8f0e5f2e9e5eee3e5c0e7f3e1aee7eff6">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
A. Purpose
The information collection activity will garner qualitative
customer and stakeholder feedback in an efficient, timely manner, in
accordance with the Administration's commitment to improving service
delivery. By qualitative feedback we mean information that provides
useful insights on perceptions and opinions, but are not statistical
surveys that yield quantitative results that can be generalized to the
population of study.
This feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance.
Such data uses require more rigorous designs that address: The
target population to which generalizations will be made, the sampling
frame, the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study.
Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results. The
Digital Government Strategy released by the White House in May, 2012
drives
[[Page 30956]]
agencies to have a more customer-centric focus. Because of this, GSA
anticipates an increase in requests to use this generic clearance, as
the plan states that: A customer-centric principle charges us to do
several things: conduct research to understand the customer's business,
needs and desires; ``make content more broadly available and accessible
and present it through multiple channels in a program-and device-
agnostic way; make content more accurate and understandable by
maintaining plain language and content freshness standards; and offer
easy paths for feedback to ensure we continually improve service
delivery.
The customer-centric principle holds true whether our customers are
internal (e.g., the civilian and military federal workforce in both
classified and unclassified environments) or external (e.g., individual
citizens, businesses, research organizations, and state, local, and
tribal governments).''
B. Annual Reporting Burden
Respondents: 500,000.
Responses per Respondent: 1.
Total Annual Responses: 500,000.
Hours per Response: 60.446 minutes.
Total Burden Hours: 32,970.72.
C. Public Comments
A 60-day notice published in the Federal Register at 87 FR 14532 on
March 15, 2022. No comments were received.
Obtaining Copies of Proposals: Requesters may obtain a copy of the
information collection documents from the GSA Regulatory Secretariat
Division, by calling 202-501-4755 or emailing <a href="/cdn-cgi/l/email-protection#81c6d2c0d3e4e6d2e4e2c1e6f2e0afe6eef7"><span class="__cf_email__" data-cfemail="99decad8cbfcfecafcfad9feeaf8b7fef6ef">[email protected]</span></a>. Please
cite OMB Control No. 3090-0297, Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery, in all correspondence.
Beth Anne Killoran,
Deputy Chief Information Officer.
[FR Doc. 2022-10896 Filed 5-19-22; 8:45 am]
BILLING CODE 6820-34-P
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