Rule2022-09860
Customer Assistance Group Change of Mailing Address
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
May 9, 2022
Effective
May 9, 2022
Issuing agencies
Treasury DepartmentComptroller of the Currency
Abstract
The OCC is issuing this final rule; technical amendment to amend the consumer grievance process appendix in the Consumer Protection in Sales of Insurance regulations by removing an outdated mailing address for the OCC's Customer Assistance Group (CAG) and replacing it with the current mailing address.
Full Text
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<title>Federal Register, Volume 87 Issue 89 (Monday, May 9, 2022)</title>
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[Federal Register Volume 87, Number 89 (Monday, May 9, 2022)]
[Rules and Regulations]
[Pages 27482-27483]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-09860]
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DEPARTMENT OF TREASURY
Office of the Comptroller of the Currency
12 CFR Part 14
[Docket No. OCC-2022-0004]
RIN 1557-AF16
Customer Assistance Group Change of Mailing Address
AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.
ACTION: Final rule; technical amendment.
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SUMMARY: The OCC is issuing this final rule; technical amendment to
amend the consumer grievance process appendix in the Consumer
Protection in Sales of Insurance regulations by removing an outdated
mailing address for the OCC's Customer Assistance Group (CAG) and
replacing it with the current mailing address.
DATES: The final rule is effective May 9, 2022.
FOR FURTHER INFORMATION CONTACT: Marta Stewart-Bates, Counsel, or
Graham Bannon, Attorney, Chief Counsel's Office, (202) 649-5490, Office
of the Comptroller of the Currency, 400 7th Street SW, Washington, DC
20219. If you are deaf, hard of hearing, or have a speech disability,
please dial 7-1-1 to access telecommunications relay services.
SUPPLEMENTARY INFORMATION: On August 5, 2021, the OCC published
Bulletin 2021-35, ``Community Reinvestment Act, Fair Housing Act, and
Equal Credit Opportunity Act: OCC Contact Information for Certain
Notices and Posters,'' \1\ which announced the new physical mailing
address of the OCC's CAG, ``P.O. Box 53570, Houston, TX 77052.'' The
previous CAG mailing address was 1301 McKinney Street, Suite 3450,
Houston, Texas 77010-3031. The OCC's regulation in appendix A to 12 CFR
part 14 sets forth a consumer grievance process that contains the
previous mailing address for the OCC's CAG. This final rule amends
appendix A to 12 CFR part 14 to remove the outdated CAG mailing address
and replace it with the current CAG mailing address.
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\1\ <a href="https://occ.gov/news-issuances/bulletins/2021/bulletin-2021-35.html">https://occ.gov/news-issuances/bulletins/2021/bulletin-2021-35.html</a>.
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Administrative Law Matters
A. Administrative Procedure Act
The OCC is issuing this final rule without prior notice and the
opportunity for public comment and without the 30-day delayed effective
date ordinarily prescribed by the Administrative Procedure Act
(APA).\2\ Pursuant to section 553(b)(B) of the APA, general notice and
the opportunity for public comment are not required with respect to a
rulemaking when an ``agency for good cause finds (and incorporates the
finding and a brief statement of reasons therefor in the rules issued)
that notice and public procedure thereon are impracticable,
unnecessary, or contrary to the public interest.'' \3\
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\2\ 5 U.S.C. 553.
\3\ 5 U.S.C. 553(b)(B).
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The OCC believes that there is good cause to issue this final rule
without notice and public procedure because the rule makes a technical
change to update a physical mailing address for the OCC's CAG and does
not alter any substantive standard. Therefore, there is good cause to
dispense with the APA prior notice and public comment process because
it is unnecessary since the change of CAG's address in 12 CFR part 14
is a non-substantive, technical amendment to the OCC's rule.
The APA also requires a 30-day delayed effective date, except for
(1) substantive rules which grant or recognize an exemption or relieve
a restriction; (2) interpretative rules and statements of policy; or
(3) as otherwise provided by the agency for good cause.\4\ The OCC
finds good cause to publish this final rule with an immediate effective
date because, as described above, this final rule merely reflects a
change of address in existing regulations and does not alter any
substantive standard.
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\4\ 5 U.S.C. 553(d).
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B. Use of Plain Language
Section 722 of the Gramm-Leach-Bliley Act \5\ requires Federal
banking agencies to use plain language in all proposed and final rules
published after January 1, 2000. The OCC has sought to present this
final rule in a simple and straightforward manner.
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\5\ Public Law 106-102, section 722, 113 Stat. 1338, 1471
(1999).
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C. Paperwork Reduction Act Analysis
In accordance with the requirements of the Paperwork Reduction Act
of 1995 (PRA), 44 U.S.C. 3501-3521, the OCC may not conduct or sponsor,
and a respondent is not required to respond to, an information
collection unless it displays a currently-valid Office of Management
and Budget (OMB) control number. The OCC has reviewed this final rule
and determined that it does not introduce a new collection of
information pursuant to the PRA.
D. Regulatory Flexibility Act Analysis
The Regulatory Flexibility Act (RFA) \6\ requires an agency to
consider whether the rules it proposes will have a significant economic
impact on a substantial number of small entities.\7\ The RFA applies
only to rules for which an agency publishes a general notice of
proposed rulemaking pursuant to 5 U.S.C. 553(b). Consistent with
section 553(b)(B) of the APA, the OCC has determined for good cause
that general notice and opportunity for public comment is unnecessary
because the rule makes a technical change to update a physical mailing
address for the OCC's CAG and does not alter any substantive standard,
and, therefore, the OCC is not issuing a notice of proposed rulemaking.
Accordingly, the OCC has concluded that the RFA's requirements relating
to initial and final regulatory flexibility analysis do not apply.
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\6\ 5 U.S.C. 601 et seq.
\7\ Under regulations issued by the Small Business
Administration, as of February 2021, a small entity includes a
depository institution, bank holding company, or savings and loan
holding company with total assets of $600 million or less and trust
companies with total assets of $41.5 million or less. See 13 CFR
121.201.
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E. Unfunded Mandates Reform Act of 1995
As a general matter, the Unfunded Mandates Reform Act of 1995
(UMRA) \8\ requires the preparation of a budgetary impact statement
before promulgating a
[[Page 27483]]
rule that includes a Federal mandate that may result in the expenditure
by State, local, and tribal governments, in the aggregate, or by the
private sector, of $100 million or more in any one year. However, the
UMRA does not apply to final rules for which a general notice of
proposed rulemaking was not published.\9\ Consistent with section
553(b)(B) of the APA, the OCC has determined for good cause that
general notice and opportunity for public comment is unnecessary
because the rule makes a technical change to update a physical mailing
address for the OCC's CAG and does not alter any substantive standard,
and, therefore, the OCC is not issuing a notice of proposed rulemaking.
Accordingly, the OCC has not prepared an economic analysis of the rule
under the UMRA.
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\8\ 2 U.S.C. 1531 et seq.
\9\ See 2 U.S.C. 1532(a).
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F. Riegle Community Development and Regulatory Improvement Act of 1994
Pursuant to section 302(a) of the Riegle Community Development and
Regulatory Improvement Act of 1994,\10\ in determining the effective
date and administrative compliance requirements for new regulations
that impose additional reporting, disclosure, or other requirements on
insured depository institutions, the OCC must consider, consistent with
the principles of safety and soundness and the public interest: (1) Any
administrative burdens that the final rule places on depository
institutions, including small depository institutions and customers of
depository institutions, and (2) the benefits of the final rule. This
final rule does not impose additional reporting, disclosure, or other
requirements on an insured depository institution. Therefore, section
302(a) of the Riegle Community Development and Regulatory Improvement
Act of 1994 does not apply to this final rule.
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\10\ 12 U.S.C. 4802(a).
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G. The Congressional Review Act
Before a rule can take effect, the Congressional Review Act (CRA),
5 U.S.C. 801 et seq., provides that the OCC must submit to Congress and
to the Comptroller General the rule along with a report indicating
whether it is a ``major rule.'' In general, if a rule is a ``major
rule,'' the CRA provides that unless Congress enacts a joint resolution
of disapproval, the rule takes effect the later of: (1) 60 Days after
Congress receives the required report or publication of the rule in the
Federal Register, whichever is later; or (2) the date the rule would
otherwise take effect.\11\ The CRA defines a ``major rule'' as any rule
that the Administrator of the Office of Information and Regulatory
Affairs (OIRA) of the Office of Management and Budget finds has
resulted in or is likely to result in (1) an annual effect on the
economy of $100,000,000 or more; (2) a major increase in costs or
prices for consumers, individual industries, Federal, State, or local
government agencies, or geographic regions, or (3) a significant
adverse effect on competition, employment, investment, productivity,
innovation, or the ability of United States-based enterprises to
compete with foreign-based enterprises in domestic and export
markets.\12\
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\11\ 5 U.S.C. 801(a)(3).
\12\ 5 U.S.C. 804(2).
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OIRA has determined that this final rule is not a major rule. As
required by the CRA, the OCC will submit the final rule and other
appropriate reports to Congress and the Government Accountability
Office for review.
List of Subjects in 12 CFR Part 14
Banks, banking, Consumer protection, Insurance, National banks,
Reporting and recordkeeping requirements.
Office of the Comptroller of the Currency
For the reasons set out in the preamble, 12 CFR part 14 is amended
as follows:
PART 14--CONSUMER PROTECTION IN SALES OF INSURANCE
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1. The authority citation for part 14 continues to read as follows:
Authority: 12 U.S.C. 1 et seq., 24(Seventh), 92, 93a, 1462a,
1463, 1464, 1818, 1831x, and 5412(b)(2)(B).
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2. Appendix A to part 14 is revised to read as follows:
Appendix A to Part 14--Consumer Grievance Process
Any consumer who believes that any bank, Federal savings
association, or any other person selling, soliciting, advertising,
or offering insurance products or annuities to the consumer at an
office of the bank or Federal savings association, or on behalf of
the bank or Federal savings association, has violated the
requirements of this part should contact the Customer Assistance
Group, Office of the Comptroller of the Currency, (800) 613-6743,
P.O. Box 53570, Houston, TX 77052, or <a href="http://www.helpwithmybank.gov">www.helpwithmybank.gov</a>.
Benjamin W. McDonough,
Senior Deputy Comptroller and Chief Counsel, Office of the Comptroller
of the Currency.
[FR Doc. 2022-09860 Filed 5-6-22; 8:45 am]
BILLING CODE 4810-33-P
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</html>Indexed from Federal Register on May 9, 2022.
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