Notice2022-09541
Agency Information Collection Activities; Notice and Request for Comment; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
May 4, 2022
Issuing agencies
Transportation DepartmentNational Highway Traffic Safety Administration
Abstract
In compliance with the Paperwork Reduction Act of 1995 (PRA), this notice announces that the Information Collection Request (ICR) abstracted below will be submitted to the Office of Management and Budget (OMB) for review and approval. This document describes a collection of information for which NHTSA intends to seek OMB approval on generic clearance for qualitative feedback on agency service delivery. A Federal Register Notice with a 60-day comment period soliciting comments on the following information collection was published on January 13, 2022, 87FR2235. No comments were received.
Full Text
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<title>Federal Register, Volume 87 Issue 86 (Wednesday, May 4, 2022)</title>
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[Federal Register Volume 87, Number 86 (Wednesday, May 4, 2022)]
[Notices]
[Pages 26391-26392]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-09541]
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DEPARTMENT OF TRANSPORTATION
National Highway Traffic Safety Administration
[Docket No. DOT- NHTSA-2022-0008]
Agency Information Collection Activities; Notice and Request for
Comment; Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery
AGENCY: National Highway Traffic Safety Administration (NHTSA),
Department of Transportation (DOT).
ACTION: Notice and request for comments for a reinstatement of a
previously approved information collection.
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SUMMARY: In compliance with the Paperwork Reduction Act of 1995 (PRA),
this notice announces that the Information Collection Request (ICR)
abstracted below will be submitted to the Office of Management and
Budget (OMB) for review and approval. This document describes a
collection of information for which NHTSA intends to seek OMB approval
on generic clearance for qualitative feedback on agency service
delivery. A Federal Register Notice with a 60-day comment period
soliciting comments on the following information collection was
published on January 13, 2022, 87FR2235. No comments were received.
DATES: Comments must be submitted on or June 3, 2022.
ADDRESSES: Written comments and recommendations for the proposed
information collection, including suggestions for reducing burden,
should be submitted to the Office of Management and Budget at
<a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. To find this information collection,
select ``Currently under Review--Open for Public Comment'' or use the
search function.
FOR FURTHER INFORMATION CONTACT: For additional information or access
to background documents, contact Walter Culbreath, NIO-0300, (202)-366-
1566, Office of the Chief Information Officer, W51-316, U.S. Department
of Transportation, 1200 New Jersey Avenue SE, Washington, DC 20590.
Please identify the relevant collection of information by referring to
its OMB Control Number.
SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501 et seq.), a
Federal agency must receive approval from the Office of Management and
Budget (OMB) before it collects certain information from the public and
a person is not required to respond to a collection of information by a
Federal agency unless the collection displays a valid OMB control
number. In compliance with these requirements, this notice announces
that the following information collection request will be submitted
OMB.
A Federal Register notice with a 60-day comment period soliciting
public comments on the following information collection was published
on January 13, 2022.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control Number: 2127-0682.
Form Number: To be determined by specific collections.
Type of Request: Reinstatement of a previously approved information
collection.
Requested Expiration Date of Approval: 3 years from date of
approval.
Summary of the Collection of Information: Executive Order 12862
directs Federal agencies to provide the highest quality service
possible to the public. This proposed information collection provides a
means to garner qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Administration's
commitment to improving service delivery.
This feedback collected through this information collection will
provide insights into customer or stakeholder perceptions, experiences
and expectations; provide early warning of issues with service; or
focus attention on areas where communication, training, or changes in
operations might improve delivery of products or services. The feedback
will allow for ongoing, collaborative, and actionable communication
between the Agency and its customers and stakeholders. This information
collection will also allow feedback to contribute directly to
[[Page 26392]]
the improvement of program management.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collection is voluntary.
<bullet> The collection is low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and is low-cost for both the respondents
and the Federal Government.
<bullet> The collection is non-controversial and does not raise
issues of concern to other Federal agencies.
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future.
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained.
<bullet> Information gathered is intended to be used only
internally for general service improvement and program management
purposes and is not intended for release outside of the agency (if
released, the agency must indicate the qualitative nature of the
information).
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections under this request
will not result in any new system of records containing privacy
information and will not ask questions of a sensitive nature, such as
sexual behavior and attitudes, religious beliefs, and other matters
that are commonly considered private.
Description of the Need for the Information and Proposed Use of the
Information
Improving agency programs requires ongoing assessment of service
delivery--systematic review of the operation of a program compared to a
set of explicit or implicit standards--as a means of contributing to
the continuous improvement of those programs. The Agency will collect,
analyze, and interpret information gathered through this generic
clearance to identify strengths and weaknesses of current services and
make improvements in service delivery based on that feedback. The
solicitation of feedback will target areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information were not collected, vital feedback from customers and
stakeholders on the Agency's services would be unavailable and the
Agency would not know if adjustments would be warranted.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Respondents: 113,582.
Frequency: On Occasion, per request.
Number of Responses: 113,582.
Estimated Total Annual Burden Hours: 20,204.
The 20,204 annual burden hours requested are based on the number of
collections we expect to conduct over the requested period for this
clearance.
Estimated Total Annual Burden Cost: $0.
Participation in this collection is voluntary, and there are no
costs to respondents beyond the time spent participating in the
surveys.
Public Comments Invited: You are asked to comment on any aspects of
this information collection, including (a) whether the proposed
collection of information is necessary for the proper performance of
the functions of the agency, including whether the information will
have practical utility; (b) the accuracy of the agency's estimate of
the burden of the proposed collection of information, including the
validity of the methodology and assumptions used; (c) ways to enhance
the quality, utility and clarity of the information to be collected;
and (d) ways to minimize the burden of the collection of information on
respondents, including the use of appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology, e.g., permitting electronic submission of
responses.
Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. Chapter
35, as amended; 49 CFR 1.49; and DOT Order 1351.29.
Dated: April 29, 2022.
William Berry,
Director, Office of IT Compliance,
[FR Doc. 2022-09541 Filed 5-3-22; 8:45 am]
BILLING CODE 4910-59-P
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