Notice2022-09223
Agency Information Collection Activities: Submission for OMB Review; Comment Request; Federal Emergency Management Agency Programs Customer Satisfaction Surveys
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
April 29, 2022
Issuing agencies
Homeland Security DepartmentFederal Emergency Management Agency
Abstract
The Federal Emergency Management Agency (FEMA) will submit the information collection abstracted below to the Office of Management and Budget for review and clearance in accordance with the requirements of the Paperwork Reduction Act of 1995. The submission will describe the nature of the information collection, the categories of respondents, the estimated burden (i.e., the time, effort and resources used by respondents to respond) and cost, and the actual data collection instruments FEMA will use. This notice seeks comments concerning the collection of Individual Assistance customer satisfaction survey responses for FEMA programs and information for assessment to improve the delivery of disaster assistance to individuals and households.
Full Text
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<title>Federal Register, Volume 87 Issue 83 (Friday, April 29, 2022)</title>
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[Federal Register Volume 87, Number 83 (Friday, April 29, 2022)]
[Notices]
[Pages 25507-25508]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-09223]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2021-0033; OMB No. 1660-0145]
Agency Information Collection Activities: Submission for OMB
Review; Comment Request; Federal Emergency Management Agency Programs
Customer Satisfaction Surveys
AGENCY: Federal Emergency Management Agency, Department of Homeland
Security.
ACTION: 30-Day notice of revision and request for comments.
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SUMMARY: The Federal Emergency Management Agency (FEMA) will submit the
information collection abstracted below to the Office of Management and
Budget for review and clearance in accordance with the requirements of
the Paperwork Reduction Act of 1995. The submission will describe the
nature of the information collection, the categories of respondents,
the estimated burden (i.e., the time, effort and resources used by
respondents to respond) and cost, and the actual data collection
instruments FEMA will use. This notice seeks comments concerning the
collection of Individual Assistance customer satisfaction survey
responses for FEMA programs and information for assessment to improve
the delivery of disaster assistance to individuals and households.
DATES: Comments must be submitted on or before May 31, 2022.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection should be made to Director,
Information Management Division, 500 C Street SW, Washington, DC 20472,
email address <a href="/cdn-cgi/l/email-protection#0640434b472b4f686069746b67726f69682b45696a6a6365726f6968752b4b67686761636b6368724660636b6728626e7528616970"><span class="__cf_email__" data-cfemail="ebadaea6aac6a2858d8499868a9f828485c6a88487878e889f82848598c6a68a858a8c8e868e859fab8d8e868ac58f8398c58c849d">[email protected]</span></a> or
Brandi Vironda, Statistician, Customer Survey & Analysis Section,
Recovery Directorate, FEMA at <a href="/cdn-cgi/l/email-protection#befcccdfd0dad790e8d7ccd1d0dadffed8dbd3df90dad6cd90d9d1c8"><span class="__cf_email__" data-cfemail="f9bb8b98979d90d7af908b96979d98b99f9c9498d79d918ad79e968f">[email protected]</span></a> or 940-891-
8572.
SUPPLEMENTARY INFORMATION: This collection is in accordance with
Executive Orders 12862 and 13571 requiring all Federal Agencies to
survey customers to determine the kind and quality of services they
want and their level of satisfaction with existing services. The
Government Performance and Results Act (GPRA) (Pub. L. 103-62, 107
Stat. 285) requires agencies to set missions and goals and measure
performance against them. In addition, the GPRA Modernization Act of
2010 (Pub. L. 111-352, 124 Stat. 3866) requires quarterly performance
assessments of government programs for the purposes of assessing agency
performance and improvement. FEMA will fulfill these requirements by
collecting customer satisfaction program information through surveys of
the Recovery Directorate's external customers.
Two forms are being removed from this filing--Shelter and Temporary
Essential Power Survey (519-0-50) and Shelter and Temporary Essential
Power Survey (519-0-51).
This proposed information collection previously published in the
Federal Register on February 16, 2022, at 87 FR 8861 with a 60-day
public comment period. No comments were received. The purpose of this
notice is to notify the public that FEMA will submit the information
collection abstracted below to the Office of Management and Budget for
review and clearance.
Collection of Information
Title: Federal Emergency Management Agency Programs Customer
Satisfaction Surveys.
Type of Information Collection: Revision of a currently approved
information collection.
OMB Number: 1660-0145.
FEMA Forms: FEMA Form FF-104-FY-21-181 (formerly 519-0-45),
Preparedness Survey--Electronic; FEMA Form FF-104-FY-21-180 (519-0-44),
Preparedness Survey--Phone; FEMA Form FF-104-FY-21-183 (519-0-47),
Transitional Sheltering Assistance (TSA) Survey--Electronic; FEMA Form
FF-104-FY-21-182 (519-0-46), Transitional Sheltering Assistance (TSA)
Survey--Phone; FEMA FF-104-FY-21-185 (Form 519-0-49), Temporary Housing
Units (THU) Survey--Electronic; FEMA Form FF-
[[Page 25508]]
104-FY-21-184 (519-0-48), Temporary Housing Units (THU) Survey--Phone;
FEMA Form FF-104-FY-21-196, Sample Focus Group Moderator Guide; FEMA
Form FF-104-FY-21-197, Sample One-on-One Interview Guide; FEMA Form FF-
104-FY-21-198, Sample On-line Moderator Guide.
Abstract: Federal agencies are required to survey their customers
to determine the kind and quality of services customers want and their
level of satisfaction with those services. Analysis from the survey is
used to measure FEMA's Strategic Plan's objective 3.1 to streamline the
disaster survivor experience.
Affected Public: Individuals and households; Partners In Service
Staff.
Estimated Number of Respondents: 7,296.
Estimated Number of Responses: 7,296.
Estimated Total Annual Burden Hours: 5,227.
Estimated Total Annual Respondent Cost: $212,267.
Estimated Respondents' Operation and Maintenance Costs: $0.
Estimated Respondents' Capital and Start-Up Costs: $33,696.
Estimated Total Annual Cost to the Federal Government: $724,191.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Millicent Brown Wilson,
Records Management Branch Chief, Office of the Chief Administrative
Officer, Mission Support, Federal Emergency Management Agency,
Department of Homeland Security.
[FR Doc. 2022-09223 Filed 4-28-22; 8:45 am]
BILLING CODE 9111-24-P
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