Notice2022-08436
Agency Information Collection Activities: Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
April 20, 2022
Issuing agencies
Consumer Financial Protection Bureau
Abstract
In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer Financial Protection Bureau (CFPB or Bureau) requests the extension of the Office of Management and Budget's (OMB's) approval of the existing information collection titled "Generic Information Collection Plan for Consumer Complaint and Information Collection System (Testing and Feedback)" approved under OMB Control Number 3170- 0042.
Full Text
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<title>Federal Register, Volume 87 Issue 76 (Wednesday, April 20, 2022)</title>
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[Federal Register Volume 87, Number 76 (Wednesday, April 20, 2022)]
[Notices]
[Pages 23499-23500]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-08436]
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BUREAU OF CONSUMER FINANCIAL PROTECTION
[Docket No. CFPB-2022-0025]
Agency Information Collection Activities: Comment Request
AGENCY: Bureau of Consumer Financial Protection.
ACTION: Notice and request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
the Consumer Financial Protection Bureau (CFPB or Bureau) requests the
extension of the Office of Management and Budget's (OMB's) approval of
the existing information collection titled ``Generic Information
Collection Plan for Consumer Complaint and Information Collection
System (Testing and Feedback)'' approved under OMB Control Number 3170-
0042.
DATES: Written comments are encouraged and must be received on or
before May 20, 2022 to be assured of consideration.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting
[[Page 23500]]
``Currently under 30-day Review--Open for Public Comments'' or by using
the search function. In general, all comments received will become
public records, including any personal information provided. Sensitive
personal information, such as account numbers or Social Security
numbers, should not be included.
FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of
this information collection request is available at
<a href="http://www.regulations.gov">www.regulations.gov</a>. Requests for additional information should be
directed to Anthony May, Paperwork Reduction Act Officer, at (202) 841-
0544, or email: <a href="/cdn-cgi/l/email-protection#c88b8e988a97989a8988abaeb8aae6afa7be"><span class="__cf_email__" data-cfemail="03404553415c53514243606573612d646c75">[email protected]</span></a>. If you require this document in an
alternative electronic format, please contact
<a href="/cdn-cgi/l/email-protection#6f2c293f2d302e0c0c0a1c1c060d0603061b162f0c091f0d41080019"><span class="__cf_email__" data-cfemail="b0f3f6e0f2eff1d3d3d5c3c3d9d2d9dcd9c4c9f0d3d6c0d29ed7dfc6">[email protected]</span></a>. Please do not submit comments to these
email boxes.
SUPPLEMENTARY INFORMATION:
Title of Collection: Generic Information Collection Plan for
Consumer Complaint and Information Collection System (Testing and
Feedback).
OMB Control Number: 3170-0042.
Type of review: Extension of a currently approved information
collection.
Affected Public: Individuals or households.
Estimated Number of Respondents: 655,000.
Estimated Total Annual Burden Hours: 110,833.
Abstract: The Bureau has undertaken a variety of service delivery-
focused activities contemplated by the Dodd-Frank Wall Street Reform
and Consumer Protection Act (Pub. L. 111-203). These activities (which
include consumer complaint and inquiry processing, referral, and
monitoring) involve several interrelated systems.\1\ The streamlined
process of the generic clearance will allow the Bureau to implement
these systems efficiently in line with the Bureau's commitment to
continuous improvement of its delivery of services through iterative
testing and feedback collection.
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\1\ These interrelated systems include secure, web-based portals
that allow consumers, companies, and agencies to access complaints
and an online ``Tell Your Story'' feature that allows consumers to
share feedback about their experiences in the consumer financial
marketplace.
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This is a routine request for OMB to extend its approval of the
information collection currently approved under OMB Control Number
3170-0042. The Bureau is proposing to increase the number of web
complaint respondents from 250,000 to 500,000. This estimate is based
on recent data which showed how many more consumers now use the web
intake process. Additionally, the Bureau has decreased the types of
stakeholder feedback it may request from three lines items to one. The
Bureau has also decreased the annual number of respondents regarding
stakeholder feedback from 10,000 to 5,000. However, the average burden
per intake had been increased from 10 minutes to 30 minutes due to
longer projected engagements with the respondents.
Request for Comments: The Bureau published a 60-day Federal
Register notice on 12/28/2021 (86 FR 73744) under Docket Number: CFPB-
2021-0022. The Bureau is soliciting comments on: (a) Whether the
collection of information is necessary for the proper performance of
the functions of the Bureau, including whether the information will
have practical utility; (b) The accuracy of the Bureau's estimate of
the burden of the collection of information, including the validity of
the methods and the assumptions used; (c) Ways to enhance the quality,
utility, and clarity of the information to be collected; and (d) Ways
to minimize the burden of the collection of information on respondents,
including through the use of automated collection techniques or other
forms of information technology. Comments submitted in response to this
notice will be submitted to OMB as part of its review of this request.
All comments will become a matter of public record.
Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2022-08436 Filed 4-19-22; 8:45 am]
BILLING CODE 4810-AM-P
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