Notice2022-05567
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
March 16, 2022
Issuing agencies
Council on Environmental Quality
Abstract
In accordance with the Paperwork Reduction Act (PRA), the Council on Environmental Quality (CEQ) is planning to submit an information collection request (ICR), Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery to the Office of Management and Budget (OMB) for review and approval. Before doing so, CEQ is soliciting public comments on specific aspects of the proposed information collection as described below. The PRA requires Federal agencies to publish a notice in the Federal Register concerning each proposed collection of information, including each proposed extension of a currently approved collection, and to allow 60 days for public comment in response to the notice. An agency may not conduct or sponsor and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number.
Full Text
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<title>Federal Register, Volume 87 Issue 51 (Wednesday, March 16, 2022)</title>
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[Federal Register Volume 87, Number 51 (Wednesday, March 16, 2022)]
[Notices]
[Pages 14842-14843]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-05567]
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COUNCIL ON ENVIRONMENTAL QUALITY
[CEQ-2022-0003]
Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery
AGENCY: Council on Environmental Quality.
ACTION: Notice of information collection; request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act (PRA), the
Council on Environmental Quality (CEQ) is planning to submit an
information collection request (ICR), Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery to the
Office of Management and Budget (OMB) for review and approval. Before
doing so, CEQ is soliciting public comments on specific aspects of the
proposed information collection as described below. The PRA requires
Federal agencies to publish a notice in the Federal Register concerning
each proposed collection of information, including each proposed
extension of a currently approved collection, and to allow 60 days for
public comment in response to the notice. An agency may not conduct or
sponsor and a person is not required to respond to a collection of
information unless it displays a currently valid OMB control number.
DATES: Interested persons are invited to submit comments on or before
May 16, 2022.
ADDRESSES: You may submit comments, identified by docket number CEQ-
2022-0003, by any of the following methods:
<bullet> Federal eRulemaking Portal: <a href="https://www.regulations.gov">https://www.regulations.gov</a>.
Follow the instructions for submitting comments.
<bullet> Fax: 202-456-6546.
<bullet> Mail: Council on Environmental Quality, 730 Jackson Place
NW, Washington, DC 20503.
All submissions received must include the agency name, ``Council on
Environmental Quality,'' and the docket number, CEQ-2022-0003. All
comments received will be posted without change to <a href="https://www.regulations.gov">https://www.regulations.gov</a>, including any personal information provided. Do
not submit electronically any information you consider to be private,
Confidential Business Information (CBI), or other information, the
disclosure of which is restricted by statute.
FOR FURTHER INFORMATION CONTACT: To request additional information
about this Information Collection Request, please contact Sharmila L.
Murthy at 202-395-5750 or <a href="/cdn-cgi/l/email-protection#b9ead1d8cbd4d0d5d897f597f4cccbcdd1c0f9dadcc897dcd6c997ded6cf"><span class="__cf_email__" data-cfemail="cb98a3aab9a6a2a7aae587e586beb9bfa3b28ba8aebae5aea4bbe5aca4bd">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: Pursuant to the Paperwork Reduction Act, 44
U.S.C. 3506(c)(2)(A), CEQ is soliciting comments and information to
enable it to: (1) Evaluate whether the proposed collection of
information is necessary for the proper performance of the functions of
CEQ, including whether the information will have practical utility; (2)
evaluate the accuracy of CEQ's estimate of the burden of the proposed
collection of information, including the validity of the methodology
and assumptions used; (3) enhance the quality, utility, and clarity of
the information to be collected; and (4) minimize the burden of the
collection of information on those who are to respond, including
through the use of automated collection techniques or other forms of
information technology. CEQ will consider the comments received and
amend the ICR as appropriate. CEQ then will submit the final ICR
package to OMB for review and approval. At that time, CEQ will issue
another Federal Register notice to announce the submission of the ICR
to OMB and the opportunity to submit additional comments to OMB.
Abstract: The information collection activity provides a means to
garner qualitative stakeholder feedback in an efficient, timely manner.
CEQ envisions using surveys and focus groups to enhance customer
service, improve product development, target messaging, ensure quality
control, engage with stakeholders, and spur innovation. Information
gathered will yield qualitative information; the collections will not
be designed or expected to yield statistically representative results,
but rather provide insight about the challenges that subsets of
stakeholders face. This feedback will provide insights into stakeholder
perceptions, experiences and expectations, provide an understanding of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative, and
actionable communications between CEQ and its stakeholders. It also
will allow feedback to contribute directly to the improvement of
program management and services. The solicitation of feedback will
target areas such as timeliness, appropriateness, accuracy of
information, courtesy, efficiency of service delivery, and resolution
of issues with service delivery. CEQ will assess responses to plan and
inform efforts to improve or maintain the quality of service offered to
the public. If this information is not collected, vital feedback from
stakeholders on CEQ's services will be unavailable.
CEQ will only submit a collection for approval under this generic
clearance if the collections are voluntary; the collections are low
burden for respondents and are low- or no-cost for both the respondents
and the Federal Government; the collections are noncontroversial and do
not raise issues of concern to other Federal agencies; the collections
are targeted to the solicitation of opinions from respondents who have
experience with a program or may have experience with a program in the
near future; personally identifiable information is collected only to
the extent necessary and is not retained; information gathered will be
used only internally for general service improvement and program
management purposes; information gathered will not be used for the
purpose of substantially informing influential policy decisions; and
information gathered will yield qualitative information.
Title of Collection: CEQ Stakeholder Engagement.
Form Numbers: None.
Respondents/affected entities: Individuals and households;
businesses, academic institutions, non-profit groups, and other
organizations; or state, Tribal, local, or foreign governments.
Respondent's obligation to respond: Voluntary.
Estimated number of respondents: 125,000 (over three years).
Frequency of response: Once.
[[Page 14843]]
Total estimated burden: 3,000 hours (over three years). Burden is
defined at 5 CFR 1320.03(b).
Total estimated cost: There are no annualized capital or operation
and maintenance costs.
Amy B. Coyle,
Deputy General Counsel.
[FR Doc. 2022-05567 Filed 3-15-22; 8:45 am]
BILLING CODE 3325-F2-P
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