Notice2022-05343
Agency Information Collection Activities: Requests for Comments; Clearance of a Renewed Approval of Information Collection: Survey of Airman Satisfaction With Aeromedical Certification Services
Primary source
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Published
March 14, 2022
Issuing agencies
Transportation DepartmentFederal Aviation Administration
Abstract
In accordance with the Paperwork Reduction Act of 1995, FAA invites public comments about our intention to request the Office of Management and Budget (OMB) approval to renew an information collection. The collection involves soliciting feedback from airmen on service quality of Aeromedical Certification Services. The information to be collected will be used to inform improvements in Aeromedical Certification Services.
Full Text
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<title>Federal Register, Volume 87 Issue 49 (Monday, March 14, 2022)</title>
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[Federal Register Volume 87, Number 49 (Monday, March 14, 2022)]
[Notices]
[Pages 14316-14317]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-05343]
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DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration
[Docket No. FAA-2022-0222]
Agency Information Collection Activities: Requests for Comments;
Clearance of a Renewed Approval of Information Collection: Survey of
Airman Satisfaction With Aeromedical Certification Services
AGENCY: Federal Aviation Administration (FAA), DOT.
ACTION: Notice and request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA
invites public comments about our intention to request the Office of
Management and Budget (OMB) approval to renew an information
collection. The collection involves soliciting feedback from airmen on
service quality of Aeromedical Certification Services. The information
to be collected will be used to inform improvements in Aeromedical
Certification Services.
DATES: Written comments should be submitted by May 13, 2022.
ADDRESSES: Please send written comments:
By Electronic Docket: <a href="http://www.regulations.gov">www.regulations.gov</a> (Enter docket number into
search field).
By mail: Dr. Kylie N. Key, Bldg. 13, Rm. 250A, 6500 S MacArthur
Blvd., Oklahoma City, OK 73169.
By fax: (405) 954-4852.
FOR FURTHER INFORMATION CONTACT: Ashley Awwad by email at:
<a href="/cdn-cgi/l/email-protection#a9c8dac1c5ccd087c8dedec8cde9cfc8c887cec6df"><span class="__cf_email__" data-cfemail="5c3d2f34303925723d2b2b3d381c3a3d3d723b332a">[email protected]</span></a>; phone: (816) 786-5716.
SUPPLEMENTARY INFORMATION:
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including (a) whether the proposed
collection of information is necessary for FAA's performance; (b) the
accuracy of the estimated burden; (c) ways for FAA to enhance the
quality, utility, and clarity of the information collection; and (d)
ways that the burden could be minimized without reducing the quality of
the collected information. The agency will summarize and/or include
your comments in the request for OMB's clearance of this information
collection.
OMB Control Number: 2120-0707.
Title: Survey of Airman Satisfaction with Aeromedical Certification
Services.
Form Numbers: N/A.
Type of Review: Renewal of an information collection.
Background: The Federal Aviation Administration (FAA), through the
Office of Aerospace Medicine (OAM), is responsible for the medical
certification of pilots and certain other personnel under 14 CFR 67 to
ensure they are medically qualified to operate aircraft and perform
their duties safely. In the accomplishment of this responsibility, OAM
provides a number of services to pilots, and has established goals for
the performance of those services, including a biennial survey designed
to meet the requirement to survey stakeholder satisfaction under
Executive Order No. 12862, ``Setting Customer Service Standards,'' and
the Government Performance and Results Act of 1993 (GPRA).
The survey of airman satisfaction with Aeromedical Certification
Services assesses airman opinion of key dimensions of service quality.
These
[[Page 14317]]
dimensions, identified by the OMB Statistical Policy Office in the 1993
``Resource Manual for Customer Surveys,'' are courtesy, competence,
reliability, and communication. The survey also provides airmen with
the opportunity to provide feedback on the services and a medical
certificate application tool they use. This information is used to
inform improvements in Aeromedical Certification Services.
The survey was initially deployed in 2004, and deployed again in
2006, 2008, 2012, 2014, 2016, 2019, and 2021 (OMB Control No. 2120-
0707). Across collections, minor revisions have been made to the survey
items and response options to reflect changes in operational services
and survey technology. To reduce the burden on the individual
respondent and potentially improve the response rate, this information
collection will be electronic.
Respondents: 5,300 Airmen.
Frequency: Biannually.
Estimated Average Burden per Response: 15 minutes.
Estimated Total Annual Burden: 15 minutes per respondent, 1,325
total burden hours.
Issued in Oklahoma City, Oklahoma on March 9, 2022.
Ashley Catherine Awwad,
Management & Program Analyst, Aerospace Medical Institute (CAMI),
Flight Deck Human Factors Research Lab, AAM-510.
[FR Doc. 2022-05343 Filed 3-11-22; 8:45 am]
BILLING CODE 4910-13-P
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