Notice2022-04054
Submission for Review: CAHPS Enrollee Survey; OMB Number 3206-0274
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
February 25, 2022
Issuing agencies
Personnel Management Office
Abstract
Healthcare and Insurance, Office of Personnel Management (OPM) offers the general public and other federal agencies the opportunity to comment on the administration of the Consumer Assessment of Healthcare Providers and Systems (CAHPS[supreg]) survey for the Federal Employees Health Benefits (FEHB) Program. CAHPS[supreg] surveys ask consumers and patients to report on and evaluate their experiences with health care. These surveys cover topics that are important to consumers and focus on aspects of quality that consumers are best qualified to assess, such as the communication skills of providers and ease of access to health care services.
Full Text
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<title>Federal Register, Volume 87 Issue 38 (Friday, February 25, 2022)</title>
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[Federal Register Volume 87, Number 38 (Friday, February 25, 2022)]
[Notices]
[Pages 10834-10835]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-04054]
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OFFICE OF PERSONNEL MANAGEMENT
Submission for Review: CAHPS Enrollee Survey; OMB Number 3206-
0274
AGENCY: Office of Personnel Management.
ACTION: 60-Day notice and request for comments
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SUMMARY: Healthcare and Insurance, Office of Personnel Management (OPM)
offers the general public and other federal agencies the opportunity to
comment on the administration of the Consumer Assessment of Healthcare
Providers and Systems (CAHPS[supreg])
[[Page 10835]]
survey for the Federal Employees Health Benefits (FEHB) Program.
CAHPS[supreg] surveys ask consumers and patients to report on and
evaluate their experiences with health care. These surveys cover topics
that are important to consumers and focus on aspects of quality that
consumers are best qualified to assess, such as the communication
skills of providers and ease of access to health care services.
DATES: Comments are encouraged and will be accepted until April 26,
2022. This process is conducted in accordance with 5 CFR 1320.1.
ADDRESSES: You may submit comments by the following method:
<bullet> Federal Rulemaking Portal: <a href="http://www.regulations.gov">http://www.regulations.gov</a>.
Follow the instructions for submitting comments. All submissions
received must include the agency name and docket number or RIN for this
document. The general policy for comments and other submissions from
members of the public is to make these submissions available for public
viewing at <a href="http://www.regulations.gov">http://www.regulations.gov</a> as they are received without
change, including any personal identifiers or contact information.
FOR FURTHER INFORMATION CONTACT: A copy of this ICR, with applicable
supporting documentation, may be obtained by contacting the Office of
Personnel Management, 1900 E Street NW, Washington, DC 20415,
Attention: Michael Kaszynski, Senior Policy Analyst at
<a href="/cdn-cgi/l/email-protection#034e6a606b62666f2d686270797a6d70686a436c736e2d646c75"><span class="__cf_email__" data-cfemail="1954707a71787c753772786a6360776a727059766974377e766f">[email protected]</span></a>; 202-606-1413.
SUPPLEMENTARY INFORMATION: As required by the Paperwork Reduction Act
of 1995, (Pub. L. 104-13, 44 U.S.C. chapter 35) as amended by the
Clinger-Cohen Act (Pub. L. 104-106), OPM is soliciting comments for
this collection. The Office of Management and Budget is particularly
interested in comments that:
1. Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
2. Evaluate the accuracy of the agency's estimate of the burden of
the proposed collection of information, including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and clarity of the information to
be collected; and
4. Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submissions of responses.
Program Description
OPM uses the CAHPS results as part of the FEHB Plan Performance
Assessment (PPA). The PPA enables a consistent, objective evaluation of
carrier performance and also provides more transparency for enrollees.
This assessment uses a discrete set of quantifiable measures to examine
key aspects of performance in the areas of clinical quality, customer
service and resource use. Eight CAHPS measures are part of this
discrete set of quantifiable measures.
Taken together with more traditional assessments of contract
administration, these measures help ensure that enrollees receive high
quality affordable healthcare and a positive customer experience. The
PPA is linked to carrier profit and adjustment factors. FEHB contracts
include language to incorporate the PPA as a determinant of the Service
Charge or Performance Adjustment.
Analysis
Agency: Healthcare and Insurance, Office of Personnel Management.
Authority: 5 U.S.C. 8910.
Title: CAHPS Survey.
OMB Number: 3206-0274.
Frequency: Annually.
Affected Public: Federal Employees and Retirees.
Number of Respondents: 73,505.
Estimated Time per Respondent: 15 minutes.
Total Burden Hours: 18,376 hours.
Kellie Cosgrove Riley,
Director, Office of Privacy and Information Management.
[FR Doc. 2022-04054 Filed 2-24-22; 8:45 am]
BILLING CODE 6325-64-P
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