Notice2022-03254
Agency Information Collection Activities: Proposed Collection; Comment Request; Federal Emergency Management Agency Programs Customer Satisfaction Surveys
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
February 16, 2022
Issuing agencies
Homeland Security DepartmentFederal Emergency Management Agency
Abstract
The Federal Emergency Management Agency (FEMA), as part of its continuing effort to reduce paperwork and respondent burden, invites the general public to take this opportunity to comment on an extension, with change, of a currently approved information collection. In accordance with the Paperwork Reduction Act of 1995, this notice seeks comments concerning the collection of Individual Assistance customer satisfaction survey responses for FEMA programs and information for assessment to improve the delivery of disaster assistance to individuals and households.
Full Text
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<title>Federal Register, Volume 87 Issue 32 (Wednesday, February 16, 2022)</title>
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[Federal Register Volume 87, Number 32 (Wednesday, February 16, 2022)]
[Notices]
[Pages 8861-8862]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-03254]
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DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2021-0033; OMB No. 1660-0145]
Agency Information Collection Activities: Proposed Collection;
Comment Request; Federal Emergency Management Agency Programs Customer
Satisfaction Surveys
AGENCY: Federal Emergency Management Agency, Department of Homeland
Security.
ACTION: 60 Day notice of revision and request for comments.
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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public to take this opportunity to comment on an extension,
with change, of a currently approved information collection. In
accordance with the Paperwork Reduction Act of 1995, this notice seeks
comments concerning the collection of Individual Assistance customer
satisfaction survey responses for FEMA programs and information for
assessment to improve the delivery of disaster assistance to
individuals and households.
DATES: Comments must be submitted on or before April 18, 2022.
ADDRESSES: Please submit comments at <a href="http://www.regulations.gov">www.regulations.gov</a> under Docket
ID FEMA-2021-0033. Follow the instructions for submitting comments.
All submissions received must include the agency name and Docket
ID. Regardless of the method used for submitting comments or material,
all submissions will be posted, without change, to the Federal
eRulemaking Portal at <a href="http://www.regulations.gov">http://www.regulations.gov</a>, and will include any
personal information you provide. Therefore, submitting this
information makes it public. You may wish to read the Privacy and
Security Notice that is available via a link on the homepage of
<a href="http://www.regulations.gov">www.regulations.gov</a>.
FOR FURTHER INFORMATION CONTACT: Brandi Vironda, Statistician, Customer
Survey & Analysis Section, Recovery Directorate, FEMA at
<a href="/cdn-cgi/l/email-protection#7d3f0f1c131914532b140f1213191c3d1b18101c5319150e531a120b"><span class="__cf_email__" data-cfemail="cb89b9aaa5afa2e59da2b9a4a5afaa8badaea6aae5afa3b8e5aca4bd">[email protected]</span></a> or 940-891-8572. You may contact the
Information Management Division for copies of the proposed collection
of information at email address: <a href="/cdn-cgi/l/email-protection#6b2d2e262a4622050d0419060a1f02040546280407070e081f0204051846260a050a0c0e060e051f2b0d0e060a450f0318450c041d"><span class="__cf_email__" data-cfemail="6325262e224e2a0d050c110e02170a0c0d4e200c0f0f0600170a0c0d104e2e020d0204060e060d172305060e024d070b104d040c15">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: This collection is in accordance with
Executive Orders 12862 and 13571 requiring all Federal Agencies to
survey customers to determine the kind and quality of services they
want and their level of satisfaction with existing services. The
Government Performance and Results Act (GPRA) (Pub. L. 103-62, 107
Stat. 285) requires agencies to set missions and goals and measure
performance against them. In addition, the GPRA Modernization Act of
2010 (Pub. L. 111-352, 124 Stat. 3866) requires quarterly performance
assessments of government programs for the purposes of assessing agency
performance and improvement. FEMA will fulfill these requirements by
collecting customer satisfaction program information through surveys of
the Recovery Directorate's external customers.
Two forms are being removed from this filing--Shelter and Temporary
Essential Power Survey (519-0-50) and Shelter and Temporary Essential
Power Survey (519-0-51).
Collection of Information
Title: Federal Emergency Management Agency Programs Customer
Satisfaction Surveys.
Type of Information Collection: Revision of a currently approved
information collection.
OMB Number: 1660-0145.
FEMA Forms: FEMA Form FF-104-FY-21-181 (formerly 519-0-45),
Preparedness Survey--Electronic; FEMA Form FF-104-FY-21-180 (519-0-44),
Preparedness Survey--Phone; FEMA Form FF-104-FY-21-183 (519-0-47),
Transitional Sheltering Assistance (TSA) Survey--Electronic; FEMA Form
FF-104-FY-21-182 (519-0-46), Transitional Sheltering Assistance (TSA)
Survey--Phone; FEMA FF-104-FY-21-184 (Form 519-0-49), Temporary Housing
Units (THU) Survey--Electronic; FEMA Form FF-
[[Page 8862]]
104-FY-21-183 (519-0-48), Temporary Housing Units (THU) Survey--Phone;
FEMA Form FF-104-FY-21-196, Sample Focus Group Moderator Guide; FEMA
Form FF-104-FY-21-197, Sample One-on-One Interview Guide; FEMA Form FF-
104-FY-21-198, Sample On-line Moderator Guide.
Abstract: Federal agencies are required to survey their customers
to determine the kind and quality of services customers want and their
level of satisfaction with those services. Analysis from the survey is
used to measure FEMA's Strategic Plan's objective 3.1 to streamline the
disaster survivor experience.
Affected Public: Individuals and households; Partners In Service
Staff.
Estimated Number of Respondents: 7,296.
Estimated Number of Responses: 7,296.
Estimated Total Annual Burden Hours: 5,227.
Estimated Total Annual Respondent Cost: $205,160.
Estimated Respondents' Operation and Maintenance Costs: $0.
Estimated Respondents' Capital and Start-Up Costs: $32,256.
Estimated Total Annual Cost to the Federal Government: $709,098.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Millicent L. Brown,
Team Lead, Records Management Branch, Office of the Chief
Administrative Officer, Mission Support, Federal Emergency Management
Agency, Department of Homeland Security.
[FR Doc. 2022-03254 Filed 2-15-22; 8:45 am]
BILLING CODE 9111-24-P
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