Notice2022-02595
Submission for OMB Review; Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
February 8, 2022
Issuing agencies
Agriculture Department
Full Text
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<title>Federal Register, Volume 87 Issue 26 (Tuesday, February 8, 2022)</title>
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[Federal Register Volume 87, Number 26 (Tuesday, February 8, 2022)]
[Notices]
[Page 7084]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-02595]
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Federal Register / Vol. 87, No. 26 / Tuesday, February 8, 2022 /
Notices
[[Page 7084]]
DEPARTMENT OF AGRICULTURE
Submission for OMB Review; Comment Request
February 3, 2022.
The Department of Agriculture has submitted the following
information collection requirement(s) to OMB for review and clearance
under the Paperwork Reduction Act of 1995, Public Law 104-13. Comments
are requested regarding; whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility; the
accuracy of the agency's estimate of burden including the validity of
the methodology and assumptions used; ways to enhance the quality,
utility and clarity of the information to be collected; and ways to
minimize the burden of the collection of information on those who are
to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology.
Comments regarding this information collection received by March
10, 2022 will be considered. Written comments and recommendations for
the proposed information collection should be submitted within 30 days
of the publication of this notice on the following website
<a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular information
collection by selecting ``Currently under 30-day Review--Open for
Public Comments'' or by using the search function.
An agency may not conduct or sponsor a collection of information
unless the collection of information displays a currently valid OMB
control number and the agency informs potential persons who are to
respond to the collection of information that such persons are not
required to respond to the collection of information unless it displays
a currently valid OMB control number.
Animal and Plant Health Inspection Service
Title: Qualitative Feedback on Agency Service Delivery.
OMB Control Number: 0579-0377.
Summary of Collection: Executive Order 12862 directs Federal
agencies to provide service to the public that matches or exceeds the
best service available in the private sector. In order to work
continuously to ensure that our programs are effective and meet our
customers' needs, the Animal and Plant Health Inspection Service
(hereafter ``APHIS'') seeks to obtain OMB approval of a generic
clearance to collect qualitative feedback on its service delivery. By
qualitative feedback APHIS means information that provides useful
insights on perceptions and opinions, but are not statistical surveys
that yield quantitative results that can be generalized to the
population of study.
This collection of information is necessary to enable APHIS to
garner customer and stakeholder feedback in an efficient, timely
manner, in accordance with its commitment to improving service
delivery. The information collected from APHIS's customers and
stakeholders will help ensure that users have an effective, efficient,
and satisfying experience with APHIS's programs. This feedback will
provide insights into customer or stakeholder perceptions, experiences
and expectations, provide an early warning of issues with service, or
focus attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between APHIS and its customers and stakeholders. It
will also allow feedback to contribute directly to the improvement of
program management.
Need and Use of the Information: This information collection
activity provides a means for the Animal and Plant Health Inspection
Service (APHIS) to garner qualitative customer and stakeholder feedback
in an efficient, timely manner, in accordance with APHIS' commitment to
improving service delivery.
By qualitative feedback, we mean information that provides useful
insights on perceptions and opinions, but not statistical surveys that
yield quantitative results that can be generalized to the population of
study. This feedback provides insights into customer or stakeholder
perceptions, experiences, and expectations; provides an early warning
of issues with service; or focuses attention on areas where
communication, training, or changes in operations might improve
delivery of products or services. This collection will allow for
ongoing, generic collaborative and actionable communications between
APHIS and its customers and stakeholders. It will also allow feedback
to contribute directly to the improvement of program management.
The solicitation of feedback will target areas such as timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on APHIS' services will be unavailable.
Description of Respondents: Individuals and households; businesses
and organizations; State, local, or Tribal governments; and foreign
federal governments.
Number of Respondents: 70,000.
Frequency of Responses: Reporting: On occasion.
Total Burden Hours: 17,500.
Levi S. Harrell,
Departmental Information Collection Clearance Officer.
[FR Doc. 2022-02595 Filed 2-7-22; 8:45 am]
BILLING CODE 3410-34-P
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