Notice2022-01758
Agency Information Collection Activities: Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
January 28, 2022
Issuing agencies
Consumer Financial Protection Bureau
Abstract
In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer Financial Protection Bureau (Bureau or CFPB) is requesting to extend the Office of Management and Budget's (OMB's) approval for an existing information collection titled "Consumer Complaint Intake System Company Portal Boarding Form."
Full Text
<html>
<head>
<title>Federal Register, Volume 87 Issue 19 (Friday, January 28, 2022)</title>
</head>
<body><pre>
[Federal Register Volume 87, Number 19 (Friday, January 28, 2022)]
[Notices]
[Pages 4570-4571]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-01758]
-----------------------------------------------------------------------
BUREAU OF CONSUMER FINANCIAL PROTECTION
[Docket No. CFPB-2022-0005]
Agency Information Collection Activities: Comment Request
AGENCY: Bureau of Consumer Financial Protection.
ACTION: Notice and request for comment.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
the Consumer Financial Protection Bureau (Bureau or CFPB) is requesting
to extend the Office of Management and Budget's (OMB's) approval for an
existing information collection titled ``Consumer Complaint Intake
System Company Portal Boarding Form.''
DATES: Written comments are encouraged and must be received on or
before March 29, 2022 to be assured of consideration.
ADDRESSES: You may submit comments, identified by the title of the
information collection, OMB Control Number (see below), and docket
number (see above), by any of the following methods:
<bullet> Federal eRulemaking Portal: <a href="http://www.regulations.gov">http://www.regulations.gov</a>.
Follow the instructions for submitting comments
<bullet> Email: <a href="/cdn-cgi/l/email-protection#712123302e321e1c1c141f050231121701135f161e07"><span class="__cf_email__" data-cfemail="1b4b495a44587476767e756f685b787d6b79357c746d">[email protected]</span></a>. Include Docket No. CFPB-
2022-0005 in the subject line of the email.
<bullet> Mail/Hand Delivery/Courier: Comment Intake, Consumer
Financial Protection Bureau (Attention: PRA Office), 1700 G Street NW,
Washington, DC 20552. Please note that due to circumstances associated
with the COVID-19 pandemic, the Bureau discourages the submission of
comments by mail, hand delivery, or courier. Please note that comments
submitted after the comment period will not be accepted. In general,
all comments received will become public records, including any
personal information provided. Sensitive personal information, such as
account numbers or Social Security numbers, should not be included.
FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of
this information collection request is available at
<a href="http://www.regulations.gov">www.regulations.gov</a>. Requests for additional information should be
directed to Anthony May, PRA Officer, at (202) 435-7278, or email:
<a href="/cdn-cgi/l/email-protection#0d4e4b5d4f525d5f4c4d6e6b7d6f236a627b"><span class="__cf_email__" data-cfemail="fcbfbaacbea3acaebdbc9f9a8c9ed29b938a">[email protected]</span></a>. If you require this document in an alternative
electronic format, please contact <a href="/cdn-cgi/l/email-protection#480b0e180a17092b2b2d3b3b212a2124213c31082b2e382a662f273e"><span class="__cf_email__" data-cfemail="397a7f697b66785a5a5c4a4a505b5055504d40795a5f495b175e564f">[email protected]</span></a>. Please
do not submit comments to these email boxes.
SUPPLEMENTARY INFORMATION:
Title of Collection: Consumer Complaint Intake System Company
Portal Boarding Form.
OMB Control Number: 3170-0054.
Type of Review: Extension of a currently approved information
collection.
Affected Public: Private sector.
Estimated Number of Respondents: 400.
Estimated Total Annual Burden Hours: 85.
Abstract: Section 1013(b)(3)(A) of the Dodd-Frank Wall Street
Reform and Consumer Protection Act, Public Law 111-203, requires the
Bureau to ``facilitate the centralized collection of, monitoring of,
and response to consumer complaints regarding consumer financial
products or services.'' \1\ In furtherance of its statutory mandates
related to consumer complaints, the Bureau utilizes a Consumer
Complaint Intake System Company Portal Boarding Form (Boarding Form) to
sign up companies for access to the secure, web-based Company Portal
(Company Portal). The Company Portal allows companies to view and
respond to complaints submitted to the Bureau, supports the efficient
routing of consumer complaints to companies, and enables a timely and
secure response by companies to the Bureau and consumers.\2\
---------------------------------------------------------------------------
\1\ Codified at 12 U.S.C. 5493(b)(3)(A). See also Dodd-Frank
Act, section 1034 (discussing responses to consumer complaints),
codified at 12 U.S.C. 5534; section 1021(c)(2) (noting that one of
the Bureau's primary functions is ``collecting, investigating, and
responding to consumer complaints''), codified at 12 U.S.C.
5511(c)(2).
\2\ In addition to the Boarding Form for companies, the Bureau
utilizes separate OMB-approved forms to board government agencies
and congressional offices onto their own distinct portals to access
certain complaint information through OMB Control Number 3170-0057
(Consumer Response Government and Congressional Boarding Forms;
expires 6/30/2022).
---------------------------------------------------------------------------
This is a routine request for OMB to extend its approval of the
information collection currently approved under OMB Control Number
3170-0054. For this extension, the Bureau is proposing to decrease the
annual number of unboarded companies who will complete this form for
the first time from 550 to 400. The Bureau is also updating the Privacy
Act Statement on the form.
Request for Comments: Comments are invited on: (a) Whether the
collection of information is necessary for the proper performance of
the functions of the Bureau, including whether the information will
have practical utility; (b) The accuracy of the Bureau's estimate of
the burden of the collection
[[Page 4571]]
of information, including the validity of the methods and the
assumptions used; (c) Ways to enhance the quality, utility, and clarity
of the information to be collected; and (d) Ways to minimize the burden
of the collection of information on respondents, including through the
use of automated collection techniques or other forms of information
technology. Comments submitted in response to this notice will be
summarized and/or included in the request for OMB approval. All
comments will become a matter of public record.
Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2022-01758 Filed 1-27-22; 8:45 am]
BILLING CODE 4810-AM-P
</pre><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script></body>
</html>Indexed from Federal Register on January 28, 2022.
This is legal information, not legal advice. Laws vary by jurisdiction and change frequently. Always verify current law with official sources and consult a licensed attorney in your jurisdiction for advice on your specific situation.