Notice2022-00285
Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
January 11, 2022
Issuing agencies
American Battle Monuments Commission
Abstract
In accordance with the Paperwork Reduction Act of 1995, the ABMC is seeking comments from all interested individuals and organizations for a new information collection, Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
Full Text
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<title>Federal Register, Volume 87 Issue 7 (Tuesday, January 11, 2022)</title>
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[Federal Register Volume 87, Number 7 (Tuesday, January 11, 2022)]
[Notices]
[Pages 1393-1394]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2022-00285]
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AMERICAN BATTLE MONUMENTS COMMISSION
Information Collection: Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery
AGENCY: American Battle Monuments Commission (ABMC).
ACTION: Notice of information collection; request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the
ABMC is seeking comments from all interested individuals and
organizations for a new information collection, Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery.
DATES: Comments must be received in writing on or before February 10,
2022 to be assured of consideration. Comments received after that date
will be considered to the extent practicable.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Karen Wurzburger, Director Visitor
Services and Interpretation. Telephone: +33 (0)1 40 75 27 78; Email
Address: <a href="/cdn-cgi/l/email-protection#6215171018001710050710092203000f014c050d14"><span class="__cf_email__" data-cfemail="493e3c3b332b3c3b2e2c3b2209282b242a672e263f">[email protected]</span></a>
SUPPLEMENTARY INFORMATION: Title: Generic Clearance for the Collection
of Qualitative Feedback on Agency Service Delivery.
Type of Request: New collection.
Abstract: This information collection activity provides a means to
garner qualitative customer and stakeholder feedback in an efficient,
timely manner, in accordance with the Agency's commitment to improve
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study.
This feedback will provide insights into customer or stakeholder
perceptions, experiences, and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative, and
actionable communications between the Agency and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management. The solicitation of feedback will
target areas such as: Timeliness, appropriateness, accuracy of
information, courtesy, efficiency of service delivery, and resolution
of issues with service delivery. Responses will be assessed to plan and
inform efforts to improve or maintain the quality of service offered to
the public.
If this information is not collected, vital feedback from customers
and stakeholders on the Agency's services will be unavailable. The
Agency will only submit a collection for approval under this generic
clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are noncontroversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Information gathered is intended to be used only
internally for general service improvement and program management
purposes and is not intended for release outside of the agency (if
released, the agency must indicate the qualitative nature of the
information);
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information.
The collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study. Feedback collected under this generic clearance
provides useful information, but it does not yield data that can be
generalized to the overall population.
This type of generic clearance for qualitative information will not
be used for quantitative information collections that are designed to
yield reliably actionable results, such as monitoring trends over time
or documenting program performance. Such data uses require more
rigorous designs that address: The target population to which
generalizations will be made, the sampling frame, the sample design
(including stratification and clustering), the precision requirements
or power calculations that justify the proposed sample size, the
expected response rate, methods for assessing potential nonresponse
bias, the protocols for data collection, and any testing procedures
that were or will be undertaken prior to fielding the study. Depending
on the degree of influence the results are likely to have, such
collections may still be eligible for submission for other generic
mechanisms that are designed to yield quantitative results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Type of Respondents: Individuals and Households, Business and
Organizations, State, Local or Tribal Government.
Estimate of Burden per Response: 10 minutes.
Estimated Annual Number of Respondents: 15,000.
Estimated Annual Number of Responses per Respondent: 1.
Estimated Total Annual Burden on Respondents: 2,500 total hours per
year.
Comment is Invited: Comment is invited on: (1) Whether this
collection of information is necessary for the stated purposes and the
proper performance of the functions of the Agency, including whether
the information will have practical or scientific utility; (2) the
accuracy of the Agency's estimate of the burden of the collection of
information, including the validity of the methodology and assumptions
used; (3) ways to enhance the quality, utility, and clarity of the
information to be collected; and (4) ways to minimize the burden of the
collection of information on respondents, including the use of
automated, electronic, mechanical, or other technological collection
[[Page 1394]]
techniques or other forms of information technology.
All comments received in response to this notice, including names
and addresses when provided, will be a matter of public record.
Comments will be summarized and included in the submission to the
Office of Management and Budget for approval.
Robert J. Dalessandro,
Deputy Secretary, ABMC.
[FR Doc. 2022-00285 Filed 1-10-22; 8:45 am]
BILLING CODE P
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