Notice2021-28126
Agency Information Collection Activities: Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
December 28, 2021
Issuing agencies
Consumer Financial Protection Bureau
Abstract
In accordance with the Paperwork Reduction Act of 1995 (PRA), the Bureau of Consumer Financial Protection (Bureau) is requesting to renew the Office of Management and Budget's (OMB's) approval for an existing information collection titled, "Generic Information Collection Plan for Consumer Complaint and Information Collection System (Testing and Feedback)."
Full Text
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<title>Federal Register, Volume 86 Issue 246 (Tuesday, December 28, 2021)</title>
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[Federal Register Volume 86, Number 246 (Tuesday, December 28, 2021)]
[Notices]
[Page 73744]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-28126]
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BUREAU OF CONSUMER FINANCIAL PROTECTION
[Docket No. CFPB-2021-0022]
Agency Information Collection Activities: Comment Request
AGENCY: Bureau of Consumer Financial Protection.
ACTION: Notice and request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
the Bureau of Consumer Financial Protection (Bureau) is requesting to
renew the Office of Management and Budget's (OMB's) approval for an
existing information collection titled, ``Generic Information
Collection Plan for Consumer Complaint and Information Collection
System (Testing and Feedback).''
DATES: Written comments are encouraged and must be received on or
before February 28, 2022 to be assured consideration.
ADDRESSES: You may submit comments, identified by the title of the
information collection, OMB Control Number (see below), and docket
number (see above), by any of the following methods:
<bullet> Federal eRulemaking Portal: <a href="http://www.regulations.gov">http://www.regulations.gov</a>.
Follow the instructions for submitting comments.
<bullet> Email: <a href="/cdn-cgi/l/email-protection#114143504e527e7c7c747f656251727761733f767e67"><span class="__cf_email__" data-cfemail="fdadafbca2be9290909893898ebd9e9b8d9fd39a928b">[email protected]</span></a>. Include Docket No. CFPB-
2021-0022 in the subject line of the email.
<bullet> Mail/Hand Delivery/Courier: Comment intake, Bureau of
Consumer Financial Protection (Attention: PRA Office), 1700 G Street
NW, Washington, DC 20552. Please note that due to circumstances
associated with the COVID-19 pandemic, the Bureau discourages the
submission of comments by mail, hand delivery, or courier. Please note
that comments submitted after the comment period will not be accepted.
In general, all comments received will become public records, including
any personal information provided. Sensitive personal information, such
as account numbers or Social Security numbers, should not be included.
FOR FURTHER INFORMATION CONTACT: Documentation prepared in support of
this information collection request is available at
<a href="http://www.regulations.gov">www.regulations.gov</a>. Requests for additional information should be
directed to Anthony May, PRA Officer, at (202) 435-7278, or email:
<a href="/cdn-cgi/l/email-protection#20636670627f70726160434650420e474f56"><span class="__cf_email__" data-cfemail="edaeabbdafb2bdbfacad8e8b9d8fc38a829b">[email protected]</span></a>. If you require this document in an alternative
electronic format, please contact <a href="/cdn-cgi/l/email-protection#b0f3f6e0f2eff1d3d3d5c3c3d9d2d9dcd9c4c9f0d3d6c0d29ed7dfc6"><span class="__cf_email__" data-cfemail="62212432203d2301010711110b000b0e0b161b22010412004c050d14">[email protected]</span></a>. Please
do not submit comments to these email boxes.
SUPPLEMENTARY INFORMATION:
Title of Collection: Generic Information Collection Plan for
Consumer Complaint and Information Collection System (Testing and
Feedback).
OMB Control Number: 3170-0042.
Type of Review: Extension of a currently approved information
collection.
Affected Public: Individuals or households.
Estimated Number of Respondents: 655,000 (three-year total:
1,965,000).
Estimated Total Annual Burden Hours: 110,833 (three-year total:
332,499).
Abstract: The Bureau has undertaken a variety of service delivery-
focused activities supported by the Dodd-Frank Wall Street Reform and
Consumer Protection Act, Public Law 111-2013 (Dodd-Frank Act). These
activities (which include consumer complaint/inquiry processing,
referral, and monitoring) involve several interrelated systems.\1\ The
streamlined process of the generic clearance will allow the Bureau to
implement these systems efficiently which is in line with the Bureau's
commitment to continuous improvement of its delivery of services
through iterative testing and feedback collection.
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\1\ These interrelated systems include secure, web-based portals
that allow consumers, companies, and agencies to access complaints
and an online ``Tell Your Story'' feature. The ``Tell Your Story''
feature allows consumers to share feedback about their experiences
in the consumer financial marketplace.
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Request for Comments: Comments are invited on: (a) Whether the
collection of information is necessary for the proper performance of
the functions of the Bureau, including whether the information will
have practical utility; (b) The accuracy of the Bureau's estimate of
the burden of the collection of information, including the validity of
the methods and the assumptions used; (c) Ways to enhance the quality,
utility, and clarity of the information to be collected; and (d) Ways
to minimize the burden of the collection of information on respondents,
including through the use of automated collection techniques or other
forms of information technology. Comments submitted in response to this
notice will be summarized and/or included in the request for OMB
approval. All comments will become a matter of public record.
Anthony May,
Paperwork Reduction Act Officer, Bureau of Consumer Financial
Protection.
[FR Doc. 2021-28126 Filed 12-27-21; 8:45 am]
BILLING CODE 4810-AM-P
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