Notice2021-27597
Revision of Agency Information Collection Activity Under OMB Review: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
December 21, 2021
Issuing agencies
Homeland Security DepartmentTransportation Security Administration
Abstract
This notice announces that the Transportation Security Administration (TSA) has forwarded the Information Collection Request (ICR), Office of Management and Budget (OMB) control number 1652-0013, abstracted below to OMB for review and approval of a revision of the currently approved collection under the Paperwork Reduction Act (PRA). The ICR describes the nature of the information collection and its expected burden. This collection involves surveying travelers to measure customer satisfaction with aviation security in an effort to more efficiently manage TSA's security screening performance at airports.
Full Text
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<title>Federal Register, Volume 86 Issue 242 (Tuesday, December 21, 2021)</title>
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[Federal Register Volume 86, Number 242 (Tuesday, December 21, 2021)]
[Notices]
[Pages 72268-72269]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-27597]
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DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration
Revision of Agency Information Collection Activity Under OMB
Review: Aviation Security Customer Satisfaction Performance Measurement
Passenger Survey
AGENCY: Transportation Security Administration, DHS.
ACTION: 30-Day notice.
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SUMMARY: This notice announces that the Transportation Security
Administration (TSA) has forwarded the Information Collection Request
(ICR), Office of Management and Budget (OMB) control number 1652-0013,
abstracted below to OMB for review and approval of a revision of the
currently approved collection under the Paperwork Reduction Act (PRA).
The ICR describes the nature of the information collection and its
expected burden. This collection involves surveying travelers to
measure customer satisfaction with aviation security in an effort to
more efficiently manage TSA's security screening performance at
airports.
DATES: Send your comments by January 20, 2022. A comment to OMB is most
effective if OMB receives it within 30 days of publication.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under Review--Open for
Public Comments'' and by using the find function.
FOR FURTHER INFORMATION CONTACT: Christina A. Walsh, TSA PRA Officer,
Information Technology (IT), TSA-11, Transportation Security
Administration, 6595 Springfield Center Drive, Springfield, VA 20598-
6011; telephone (571) 227-2062; email <a href="/cdn-cgi/l/email-protection#095d5a48595b48497d7a68276d617a276e667f"><span class="__cf_email__" data-cfemail="70242331202231300403115e1418035e171f06">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: TSA published a Federal Register notice,
with a 60-day comment period soliciting comments, of the following
collection of information on August 23, 2021, 86 FR 47134.
Comments Invited
In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C.
3501 et seq.), an agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it
displays a valid OMB control number. The ICR documentation will be
available at <a href="http://www.reginfo.gov">http://www.reginfo.gov</a> upon its submission to OMB.
Therefore, in preparation for OMB review and approval of the following
information collection, TSA is soliciting comments to--
(1) Evaluate whether the proposed information requirement is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
(2) Evaluate the accuracy of the agency's estimate of the burden;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, including using appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Information Collection Requirement
Title: Aviation Security Customer Satisfaction Performance
Measurement.
Type of Request: Revision of a currently approved collection.
OMB Control Number: 1652-0013.
Forms(s): Survey.
Affected Public: Traveling public.
Abstract: TSA conducts passenger surveys at airports nationwide.
Passengers are invited, though not required, to complete and return
surveys by: (1) Using a web-based portal on their own electronic
devices or a device provided by TSA, (2) responding to TSA personnel
capturing verbal responses, or (3) responding in writing to the survey
questions on a customer satisfaction card and depositing the card in a
drop-box at the airport. Each survey includes up to 10 questions pulled
from a list of questions. Each question promotes a quality response so
that TSA can identify areas in need of improvement. All questions
concern aspects of the passenger's security screening experience. TSA
is revising the information collection by amending the list of
questions used in the survey. OMB previously approved a total of 82
questions. TSA is reducing the number of questions to 46 and revising
the list of questions to align with OMB Circular No. A-11's focus
areas, such as trust and overall satisfaction, and allow for more
meaningful data collection.
Number of Respondents: 9,600.
Estimated Annual Burden Hours: An estimated 800 hours annually.
[[Page 72269]]
Dated: December 16, 2021.
Christina A. Walsh,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2021-27597 Filed 12-20-21; 8:45 am]
BILLING CODE 9110-05-P
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