Notice2021-27490
Agency Information Collection Activity: Principles of Excellence Complaint Feedback Tool
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
December 20, 2021
Issuing agencies
Veterans Affairs Department
Abstract
Veterans Benefits Administration, Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed revision of a currently approved collection, and allow 60 days for public comment in response to the notice.
Full Text
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<title>Federal Register, Volume 86 Issue 241 (Monday, December 20, 2021)</title>
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[Federal Register Volume 86, Number 241 (Monday, December 20, 2021)]
[Notices]
[Pages 72027-72028]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-27490]
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0797]
Agency Information Collection Activity: Principles of Excellence
Complaint Feedback Tool
AGENCY: Veterans Benefits Administration, Department of Veterans
Affairs.
ACTION: Notice.
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SUMMARY: Veterans Benefits Administration, Department of Veterans
Affairs (VA), is announcing an opportunity for public comment on the
proposed collection of certain information by the agency. Under the
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to
publish notice in the Federal Register concerning each proposed
collection of information, including each proposed revision of a
currently approved collection, and allow 60 days for public comment in
response to the notice.
DATES: Written comments and recommendations on the proposed collection
of information should be received on or before February 18, 2022.
[[Page 72028]]
ADDRESSES: Submit written comments on the collection of information
through Federal Docket Management System (FDMS) at <a href="http://www.Regulations.gov">www.Regulations.gov</a>
or to Nancy J. Kessinger, Veterans Benefits Administration (20M33),
Department of Veterans Affairs, 810 Vermont Avenue NW, Washington, DC
20420 or email to <a href="/cdn-cgi/l/email-protection#284649464b5106434d5b5b41464f4d5a685e49064f475e"><span class="__cf_email__" data-cfemail="107e717e73693e7b756363797e7775625066713e777f66">[email protected]</span></a>. Please refer to ``OMB Control
No. 2900-0797'' in any correspondence. During the comment period,
comments may be viewed online through FDMS.
FOR FURTHER INFORMATION CONTACT: Maribel Aponte, Office of Enterprise
and Integration, Data Governance Analytics (008), 1717 H Street NW,
Washington, DC 20006, (202) 266-4688 or email <a href="/cdn-cgi/l/email-protection#7815190a111a1d1456190817160c1d380e19561f170e"><span class="__cf_email__" data-cfemail="93fef2e1faf1f6ffbdf2e3fcfde7f6d3e5f2bdf4fce5">[email protected]</span></a>.
Please refer to ``OMB Control No. 2900-0797'' in any correspondence.
SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must
obtain approval from the Office of Management and Budget (OMB) for each
collection of information they conduct or sponsor. This request for
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, VBA
invites comments on: (1) Whether the proposed collection of information
is necessary for the proper performance of VBA's functions, including
whether the information will have practical utility; (2) the accuracy
of VBA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Authority: Executive Order 13607.
Title: Principles of Excellence Complaint Feedback Tool.
OMB Control Number: 2900-0797.
Type of Review: Revision of a currently approved collection.
Abstract: The respondent submits a complaint about an educational
institution online through either the GI Bill website or the eBenefit
portal. The information gathered can only be obtained from the
individual respondents. Valid complaints will be accepted from third
parties.
The Feedback Tool process for both DoD's and VA's complaint system
shares common data elements, but have some modifications specific to
each agencies' complaint handling process:
VA:
[cir] Institution/Employer: There are over 36,000 educational
institutions that are approved for VA education benefits, while DoD has
less than 7000.
[cir] Anonymous Complaints: PoE Complaint System allows for a user
to file anonymous complaints. Based on working group discussions with
CFPB and FTC, VA believes that allowing anonymous complaints will
garner more ground truth on what is happening with Veterans using their
education benefits at different schools.
[cir] Required fields: As a result of allowing anonymous
complaints, many of the fields that DoD requires a user to fill will
not be required by VA.
DoD:
[cir] Education Centers: DoD requires education center information that
does not fall within the purview of VA.
[cir] Military Branch/Rank: DoD requires a user to select a service
affiliation and pay grade.
Affected Public: Individuals and Households.
Estimated Annual Burden: 228 hours.
Estimated Average Burden per Respondent: 30 and 60 minutes
respectively based on level of complexity.
Frequency of Response: Occasionally.
Estimated Number of Respondents: 912.
By direction of the Secretary.
Maribel Aponte,
VA PRA Clearance Officer, Office of Enterprise and Integration/Data
Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2021-27490 Filed 12-17-21; 8:45 am]
BILLING CODE 8320-01-P
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