Notice2021-27110
Privacy Act of 1974; System of Records
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
December 15, 2021
Effective
January 14, 2022
Issuing agencies
Postal Service
Abstract
The United States Postal Service[supreg] (Postal Service) is proposing to revise a Customer Privacy Act System of Records (SOR). These modifications are being made to support an initiative that enhances the In-Person enrollment process for the Informed Delivery feature with an objective to improve the customer experience.
Full Text
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<title>Federal Register, Volume 86 Issue 238 (Wednesday, December 15, 2021)</title>
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[Federal Register Volume 86, Number 238 (Wednesday, December 15, 2021)]
[Notices]
[Pages 71299-71301]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-27110]
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POSTAL SERVICE
Privacy Act of 1974; System of Records
AGENCY: Postal Service\TM\.
ACTION: Notice of modified systems of records.
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SUMMARY: The United States Postal Service[supreg] (Postal Service) is
proposing to revise a Customer Privacy Act System of Records (SOR).
These modifications are being made to support an initiative that
enhances the In-Person enrollment process for the Informed Delivery
feature with an objective to improve the customer experience.
DATES: These revisions will become effective without further notice on
January 14, 2022, unless in response to comments received on or before
that date result in a contrary determination.
ADDRESSES: Comments may be submitted via email to the Privacy and
Records Management Office, United States Postal Service Headquarters
(<a href="/cdn-cgi/l/email-protection#f080829986919389b085838083de979f86"><span class="__cf_email__" data-cfemail="28585a415e494b51685d5b585b064f475e">[email protected]</span></a>). To facilitate public inspection, arrangements to
view copies of any written comments received will be made upon request.
FOR FURTHER INFORMATION CONTACT: Janine Castorina, Chief Privacy and
Records Management Officer, Privacy and Records Management Office, 202-
268-3069 or <a href="/cdn-cgi/l/email-protection#4232302b3423213b02373132316c252d34"><span class="__cf_email__" data-cfemail="b2c2c0dbc4d3d1cbf2c7c1c2c19cd5ddc4">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: This notice is in accordance with the
Privacy Act requirement that agencies publish their systems of records
in the Federal Register when there is a revision, change, or addition,
or when the agency establishes a new system of records. The Postal
Service has determined that Customer Privacy Act System of Records,
USPS 820.300 Informed Delivery, should be revised to support
enhancements to the In-Person enrollment process for the Informed
Delivery feature.
I. Background
The Postal Service is proposing to enhance the in-person enrollment
process for the Informed Delivery feature by streamlining the process
steps and combining aspects for determining eligibility and identity
proofing. The customer will have the option to voluntarily have the
barcode on the back of their government issued IDs scanned to capture
name and address information that will be used to confirm eligibility
for the Informed Delivery[supreg] feature, and to prefill that
information during the enrollment process. The objective of this
initiative is to improve efficiency by combining similar information
collected across the in-person enrollment process when customers sign-
up for the Informed Delivery feature.
II. Rationale for Changes to USPS Privacy Act Systems of Records
The Postal Service is proposing to modify SOR 820.300 Informed
Delivery to support enhancements to the in-person enrollment process
for the Informed Delivery feature. Two new purposes are being added to
the existing SOR, appearing as purpose numbers 13 and 14. A new
category of records is also being added to the existing SOR, appearing
as number 10, In-Person enrollment process. The system manager's title
has also been updated to reflect recent organizational changes.
III. Description of the Modified System of Records
Pursuant to 5 U.S.C. 552a(e)(11), interested persons are invited to
submit written data, views, or arguments on this proposal. A report of
the proposed revisions has been sent to Congress and to the Office of
Management and Budget for their evaluations. The Postal Service does
not expect this amended system of records to have any adverse effect on
[[Page 71300]]
individual privacy rights. The notice for USPS SOR 820.300, Informed
Delivery is provided below in its entirety, as follows:
SYSTEM NAME AND NUMBER:
USPS 820.300, Informed Delivery.
SECURITY CLASSIFICATION:
None.
SYSTEM LOCATION:
USPS Headquarters; Wilkes-Barre Solutions Center; and Eagan, MN.
SYSTEM MANAGER(S):
Vice President, Innovative Business Technology, United States
Postal Service, 475 L'Enfant Plaza SW, Washington, DC 20260-1010.
AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
39 U.S.C. 401, 403, and 404.
PURPOSE(S) OF THE SYSTEM:
1. To support the Informed Delivery[supreg] notification service
which provides customers with electronic notification of physical mail
that is intended for delivery at the customer's address.
2. To provide daily email communication to consumers with images of
the letter-size mailpieces that they can expect to be delivered to
their mailbox each day.
3. To provide an enhanced customer experience and convenience for
mail delivery services by linking physical mail to electronic content.
4. To obtain and maintain current and up-to-date address and other
contact information to assure accurate and reliable delivery and
fulfillment of postal products, services, and other material.
5. To determine the outcomes of marketing or advertising campaigns
and to guide policy and business decisions through the use of
analytics.
6. To identify, prevent, or mitigate the effects of fraudulent
transactions.
7. To demonstrate the value of Informed Delivery in enhancing the
responsiveness to physical mail and to promote use of the mail by
commercial mailers and other postal customers.
8. To enhance the customer experience by improving the security of
Change of Address (COA) and Hold Mail processes.
9. To protect USPS customers from becoming potential victims of
mail fraud and identity theft.
10. To identify and mitigate potential fraud in the COA and Hold
Mail processes.
11. To verify a customer's identity when applying for COA and Hold
Mail services.
12. To support the Targeted Offers application which enables
customers to securely share their preferences related to marketing
content with mailers.
13. To facilitate the in-person enrollment process for the Informed
Delivery feature.
14. To provide customers with the option to voluntarily scan the
barcode on the back of government issued IDs to capture name and
address information that will be used to confirm eligibility and
prefill information collected during the Informed Delivery in-person
enrollment process.
CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
1. Customers who are enrolled in Informed Delivery notification
service.
2. Customers who are enrolled in Targeted Offers.
3. Mailers that use Informed Delivery notification service to
enhance the value of the physical mail sent to customers.
4. Mailers that use Targeted Offers to conduct more targeted
digital and physical prospecting campaigns based on consumer
preferences.
CATEGORIES OF RECORDS IN THE SYSTEM:
1. Customer information: Name; customer ID(s); mailing (physical)
address(es) and corresponding 11-digit delivery point ZIP Code; phone
number(s); email address(es); text message number(s) and carrier.
2. Customer account preferences: Individual customer preferences
related Start Printed Page 2592 to email and online communication
participation level for USPS and marketing information; and mail
content preferences for Targeted Offers.
3. Mailer Information: Mailing Categories for mailers that use
Targeted Offers.
4. Customer feedback: Information submitted by customers related to
Informed Delivery notification service or any other postal product or
service.
5. Subscription information: Date of customer sign-up for services
through an opt-in process; date customer opts-out of services; nature
of service provided.
6. Data on mailpieces: Destination address of mailpiece;
Intelligent Mail barcode (IMb); 11-digit delivery point ZIP Code; and
delivery status; identification number assigned to equipment used to
process mailpiece.
7. Mail Images: Electronic files containing images of mailpieces
captured during normal mail processing operations.
8. User Data associated with 11-digit ZIP Codes: Information
related to the user's interaction with Informed Delivery email
messages, including but not limited to, email open and click-through
rates, dates, times, and open rates appended to mailpiece images (user
data is not associated with personally identifiable information).
9. Data on Mailings: Intelligent Mail barcode (IMb) and its
components including the Mailer Identifier (Mailer ID or MID), Service
Type Identifier (STID) Serial Number, and unique IA code.
10. In-Person enrollment process: Name and address information
collected from the voluntary scan of the barcode on the back of
government issued IDs used to confirm eligibility and prefill
enrollment information.
RECORD SOURCE CATEGORIES:
Individual customers who request to enroll in the Informed Delivery
feature notification service; <a href="http://usps.com">usps.com</a> account holders; other USPS
systems and applications including those that support online change of
address, mail hold services, Premium Forwarding Service, or P.O. Boxes
Online; commercial entities, including commercial mailers or other
Postal Service business partners and third-party mailing list
providers.
ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES
OF USERS AND PURPOSES OF SUCH USES:
Standard routine uses 1. through 7., 10., and 11. apply.
POLICIES AND PRACTICES FOR STORAGE OF RECORDS:
Automated database and computer storage media.
POLICIES OF PRACTICES FOR RETRIEVAL OF RECORDS:
By customer email address, 11-Digit ZIP Code and/or the Mailer ID
component of the Intelligent Mail Barcode.
POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS:
1. Mailpiece images will be retained up to 7 days (mailpiece images
are not associated with personally identifiable information). Records
stored in the subscription database are retained until the customer
cancels or opts out of the service.
2. User data is retained for 2 years, 11 months.
Records existing on computer storage media are destroyed according
to the applicable USPS media sanitization practice. Any records
existing on paper will be destroyed by burning, pulping, or shredding.
ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS:
Computers and computer storage media are located in controlled-
access
[[Page 71301]]
areas under supervision of program personnel. Access to these areas is
limited to authorized personnel, who must be identified with a badge.
Access to records is limited to individuals whose official duties
require such access. Contractors and licensees are subject to contract
controls and unannounced on-site audits and inspections. Computers are
protected by mechanical locks, card key systems, or other physical
access control methods. The use of computer systems is regulated with
installed security software, computer logon identifications, and
operating system controls including access controls, terminal and
transaction logging, and file management software. Online data
transmissions are protected by encryption. Access is controlled by
logon ID and password. Online data transmissions are protected by
encryption.
RECORD ACCESS PROCEDURES:
Requests for access must be made in accordance with the
Notification Procedure above and USPS Privacy Act regulations regarding
access to records and verification of identity under 39 CFR 266.5.
CONTESTING RECORD PROCEDURES:
See Notification Procedures below or Record Access Procedures
above.
NOTIFICATION PROCEDURES:
Customers who want to know if information about them is maintained
in this system of records must address inquiries in writing to the
system manager. Inquiries must contain name, address, email, and other
identifying information.
EXEMPTIONS PROMULGATED FOR THE SYSTEM:
None.
HISTORY:
December 27, 2018, 83 FR 66768; August 25, 2016, 81 FR 58542.
Joshua Hofer,
Attorney, Ethics & Legal Compliance.
[FR Doc. 2021-27110 Filed 12-14-21; 8:45 am]
BILLING CODE P
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</html>Indexed from Federal Register on December 15, 2021.
This is legal information, not legal advice. Laws vary by jurisdiction and change frequently. Always verify current law with official sources and consult a licensed attorney in your jurisdiction for advice on your specific situation.