Notice2021-25833
Proposed Collection; Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
November 26, 2021
Issuing agencies
Defense Department
Abstract
As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, we are seeking comment on the extension of the following Generic Information Collection Request (Generic ICR): ``Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery'' for approval under the Paperwork Reduction Act (PRA). This notice announces our intent to submit this collection to OMB for approval and solicits comments on specific aspects for the proposed information collection.
Full Text
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<title>Federal Register, Volume 86 Issue 225 (Friday, November 26, 2021)</title>
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[Federal Register Volume 86, Number 225 (Friday, November 26, 2021)]
[Notices]
[Pages 67453-67454]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2021-25833]
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DEPARTMENT OF DEFENSE
Office of the Secretary
[Docket ID: DoD-2021-OS-0121]
Proposed Collection; Comment Request
AGENCY: Washington Headquarters Services (WHS), Department of Defense
(DoD).
ACTION: Information collection notice.
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SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, we are
seeking comment on the extension of the following Generic Information
Collection Request (Generic ICR): ``Fast Track Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery'' for
approval under the Paperwork Reduction Act (PRA). This notice announces
our intent to submit this collection to OMB for approval and solicits
comments on specific aspects for the proposed information collection.
DATES: Consideration will be given to all comments received by January
25, 2022.
ADDRESSES: You may submit comments, identified by docket number and
title, by any of the following methods:
Federal eRulemaking Portal: <a href="http://www.regulations.gov">http://www.regulations.gov</a>. Follow the
instructions for submitting comments.
Mail: DoD cannot receive written comments at this time due to the
COVID-19 pandemic. Comments should be sent electronically to the docket
listed above.
Instructions: All submissions received must include the agency
name, docket number and title for this Federal Register document. The
general policy for comments and other submissions from members of the
public is to make these submissions available for public viewing on the
internet at <a href="http://www.regulations.gov">http://www.regulations.gov</a> as they are received without
change, including any personal identifiers or contact information.
FOR FURTHER INFORMATION CONTACT: To request more information on this
proposed information collection or to obtain a copy of the proposal and
associated collection instruments, please write to Washington
Headquarters Services, the Director of Administration and Management,
ATTN: Angela Duncan, 4800 Mark Center Drive, Alexandria, VA 22350,
Suite 03F09, (571) 372-7574, or email <a href="/cdn-cgi/l/email-protection#6a0b040d0f060b4404440e1f04090b045c4409031c2a070b030644070306"><span class="__cf_email__" data-cfemail="44252a232128256a2a6a20312a27252a726a272d320429252d286a292d28">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title; Associated Form; and OMB Number: Fast Track Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery; OMB Control Number 0704-0553.
Needs and Uses: The information collection activity provides a
means to garner qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Administration's
commitment to improving service delivery. By qualitative feedback, we
mean information that provides useful insights on perceptions and
opinions, but are not statistical surveys that yield quantitative
results that can be generalized to the population of study. This
feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide
[[Page 67454]]
an early warning of issues with service, or focus attention on areas
where communication, training or changes in operations might improve
delivery of products or services. These collections will allow for
ongoing, collaborative and actionable communications between the Agency
and its customers and stakeholders. It will also allow feedback to
contribute directly to the improvement of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are noncontroversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information is collected only to
the extent necessary and is not retained;
<bullet> Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential nonresponse bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Affected Public: Individuals or households; Businesses or other
for-profits; Not-for-profit institutions; Farms; Federal Government;
State, Local, or Tribal Governments.
Annual Burden Hours: 50,000.
Number of Respondents: 300,000.
Responses per Respondent: 1.
Annual Responses: 300,000.
Average Burden per Response: 10 minutes.
Frequency: On occasion.
Dated: November 22, 2021.
Aaron T. Siegel,
Alternate OSD Federal Register, Liaison Officer, Department of Defense.
[FR Doc. 2021-25833 Filed 11-24-21; 8:45 am]
BILLING CODE 5001-06-P
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